Square status - United States

Identified - Our engineering team has identified the cause of this issue, and is actively working on a fix. The Item Library may still be unavailable for some sellers when accessing their online Square Dashboard. You can use the Point of Sale app to manage your library in the meantime.

We’ll post here as soon as this issue has been fully resolved. Thank you for bearing with us.
Oct 19, 09:17 PDT
Investigating - We're investigating reports that some sellers cannot view their Item Library from their online Square Dashboard. Rest assured your data has not been lost, and the Item Library can still be viewed from the Point of Sale app. We'll be back with an update as soon as we have more information.
Oct 19, 08:39 PDT
Payments   Operational
Point of Sale   Operational
Dashboard   Degraded Performance
Appointments   Operational
Cash App   Operational
Payroll   Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - Our team has resolved today’s Bitcoin withdrawal issue and all transactions are being processed as normal.

Thank you again for your patience as we worked to get things back to normal.
Oct 16, 16:22 PDT
Update - Our team is continuing to work to resolve the issue customers are experiencing with Bitcoin withdrawals. While Bitcoin withdrawals are delayed, customers are still able to buy and sell Bitcoin as expected.

As we have additional updates, we will share them here. Thank you for your patience and apologies for any inconvenience as we work to get back up and running.
Oct 16, 13:59 PDT
Identified - Our team has identified the source of the issue, and we're actively working on a fix. Some customers will still be unable to initiate Bitcoin withdrawals, and we'll return with another update as soon as we have more information to share.
Oct 16, 13:05 PDT
Investigating - We're investigating reports of delayed Bitcoin withdrawals with Cash App. Some customers may not be able to transfer Bitcoin to an external wallet at this time. We'll be back with an update shortly.
Oct 16, 12:48 PDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - Good news! We’ve confirmed with our Payments Team that the earlier issues have been fully resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Oct 9, 11:50 PDT
Monitoring - Our Payments Team has released a fix for the issue causing a delay in successful payments showing up in the deposit balance, and sellers should see services return to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved.
Oct 9, 11:40 PDT
Identified - Our Payments Team has identified the root cause of the issue, and are actively working on a solution. We're starting to see some recovery, but we're still showing some accepted payments taking longer than usual to appear in the pending deposit balance. While these payments aren't showing immediately, they're being captured successfully and will appear eventually. Check back for another update soon and thank you for being patient with us.
Oct 9, 11:02 PDT
Investigating - We’re investigating reports of some accepted payments taking longer to appear in the pending deposit balance. These payments are being captured successfully and will appear eventually. Our Payments engineering team is actively working to get this fixed. Sincere apologies for the disruption - we’ll be back with another update shortly.
Oct 9, 10:20 PDT
Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.