Square US Status

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Degraded Performance: Linked Bank Accounts

Resolved - We can confirm that the issues affecting Sellers attempting to link a bank account to their Square Account have now been fully resolved.

Thank you for your patience with us as we worked to resolve this issue.
Sep 28, 18:00 PDT

Update - We are continuing to work on a fix for this issue.
Sep 28, 17:15 PDT

Identified - We are receiving confirmed reports of issues impacting Sellers attempting to link a bank account to their Square Account.

We're working closely with our Engineering team to determine a cause and deploy a fix.

We will be back with another update shortly.
Sep 28, 16:49 PDT

Online Store Disruption

Resolved - Our team has implemented a fix and UPS real-time rates should be fully operational again.

Thanks for your continued patience as we’ve worked to resolve this issue.
Sep 28, 15:27 PDT

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Sep 28, 15:11 PDT

Update - We are continuing to investigate this issue.
Sep 28, 14:35 PDT

Investigating - We are currently experiencing a disruption with UPS real-time shipping rates for sites using Square Online.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Sep 28, 14:22 PDT

Limited Phone Support

Resolved - Our engineers have resolved the previous issue with Square Support's phone partner. Thank you for your patience while they got to the bottom of it.
Sep 28, 15:09 PDT

Monitoring - Our engineers have identified and are monitoring the issues with Square Support's phone partner that is affecting our phone support. We appreciate your patience while they continue to work to get this resolved.
Sep 28, 14:20 PDT

Update - We’re experiencing technical issues with Square support phone lines at the moment, which can cause high wait times or issues with current calls. Thank you for your patience as we work to resolve these issues.
Sep 28, 11:21 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Sep 28, 11:09 PDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

Degraded Performance: Mobile Services

Resolved - We have confirmed the disruption regarding Square Mobile Services has been resolved and all impacted services are functioning at normal capacity.

We appreciate your patience while we worked to get this issue resolved.
Sep 24, 15:42 PDT

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Sep 24, 15:19 PDT

Monitoring - While we are seeing some services begin to resolve, our team is continuing to monitor progress until a full resolution is reached. For the time being, we continue to recommend not signing out of the Point of Sale application.

We will be back with more info as soon as we have it. Thank you for sticking with us and for your continued patience.
Sep 24, 13:57 PDT

Update - We are continuing to work on a fix for this issue.
Sep 24, 12:56 PDT

Update - We are continuing to work on a fix for this issue.
Sep 24, 12:47 PDT

Identified - Our engineers have identified the reason behind the disruption in our mobile applications and are working towards a fix.

We will keep you updated here. Thank you for your patience as we understand how important this is for you and your business.
Sep 24, 12:38 PDT

Update - We are continuing to investigate this issue.
Sep 24, 11:33 PDT

Investigating - We have confirmed reports of login issues with our Mobile Services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Please avoid signing out of the application for the time being to minimize this disruption. Thank you for your patience with us as we work to resolve this issue.
Sep 24, 11:21 PDT

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Payment Acceptance Disruption

Resolved - We have identified and resolved the earlier disruption that resulted in a number of payments being declined. Thank you for your patience with us as we worked to resolve this issue.
Sep 22, 16:37 PDT

Update - We appreciate your patience as we continue to work on resolving this disruption. We will continue to monitor and update the situation here.
Sep 22, 13:32 PDT

Monitoring - We are starting to see payments going through as intended. We will continue to monitor this issue and will update here once this has been resolved.
Sep 22, 10:22 PDT

Update - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Sep 22, 10:03 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Sep 22, 10:01 PDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Degraded Performance: Square Appointments

Resolved - We have released a fix for the earlier disruption impacting some Square Appointments. Please update the Square Appointments app via the App Store to version 5.99.2. This app update will include the fix for the prior issues.

We greatly appreciate your patience as we worked to resolve this.
Sep 16, 14:49 PDT

Identified - We’ve identified the issues impacting the Square Appointments application. Changes made in the Appointments app are not syncing to Square Dashboard and other Points of Sale.

Our Engineers have found that this issue occurs on iOS 16 devices. They are currently looking into a fix to resolve this. The suggested workaround is to make edits on an iOS 15 or lower device or on the Square Dashboard.

We appreciate your patience as we continue working towards a solution.
Sep 15, 13:58 PDT

Investigating - We’ve received confirmed reports of issues impacting the Square Appointments application.

We’re currently investigating further with our Engineering teams and will be back to update as soon as we know more.
Sep 15, 13:57 PDT