Square US Status

Jun 3, 2023

No incidents reported today.

Jun 2, 2023

Resolved - Our team has confirmed a fix has been implemented for the disruption that caused temporary delays with instant transfers. We understand how important it is for your business for all of our services to be up and running, and we thank you for your patience with us as we worked to resolve this issue.
Jun 2, 11:48 PDT

Investigating - Our team has confirmed a disruption that can cause delays with payment processing. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue.
Jun 2, 09:32 PDT

Payments Disruption

Resolved - Our team has resolved the disruption with payments that were already processed, in which you could see an error.

We cannot thank you enough for all your patience.
Jun 2, 11:08 PDT

Monitoring - Our team is monitoring the disruption with payments that were already processed, in which you could see an error. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue.
Jun 2, 10:52 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jun 2, 10:25 PDT

Jun 1, 2023

Transfers Disruption

Resolved - We can confirm that Instant and Same-Day Transfers are now working as expected after our Banking Partner addressed the disruption affecting these services. We thank you for your continued patience today.
Jun 1, 13:46 PDT

Monitoring - Our banking partner has confirmed that the disruption affecting Instant and Same-Day Transfers is now operational. These Transfers are now being processed as expected. We will continue monitoring the progress and will report back with any updates. Thank you for your patience.
Jun 1, 13:30 PDT

Identified - Our engineers have identified a disruption causing Instant and Same Day Transfers to not complete. This is caused by an unexpected degradation in a service provided by our Banking Partner. Both teams are working to get this addressed as soon as possible. Thank you for your patience.
Jun 1, 13:26 PDT

Investigating - We are currently experiencing a disruption that is impacting Instant Transfers. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jun 1, 12:16 PDT

Scheduled Maintenance: Square Gift Cards

Resolved - We can confirm that the scheduled maintenance for Square Gift Cards has now concluded. We thank you for your patience during this time.
Jun 1, 12:16 PDT

Monitoring - Our Engineers are currently monitoring the metrics of this exercise. We'll share another update once we've confirmed that the exercise has been successfully completed. We thank you for your patience
Jun 1, 11:03 PDT

Investigating - Our Engineers have notified us of scheduled maintenance today, Wednesday, May 31st at 10:30 AM PT - Thursday, June 1st, causing a brief disruption to Square Gift Cards on both the Point of Sale and Square Dashboard. Sellers and customers may experience slight latency or see a 500 error.

We understand how important it is for your business for all of our services to be up and running. We'll be sure to come back with another update, once we've confirmed that the exercise has been successfully completed. Thank you for your patience
May 31, 09:42 PDT

May 31, 2023

Dashboard Disruption

Resolved - The Square Dashboard link to the Square Online Dashboard is now working as intended. Thanks again for your patience as our team worked to resolve this issue.
May 31, 19:13 PDT

Investigating - The Square Dashboard link to the Square Online Dashboard is currently redirecting to a Square Online onboarding page, rather than the Square Online Dashboard as intended.

Sellers can still access their Square Online Dashboard by signing into their Square account and going to https://square.online from their web browser.

Our team is working to fix this issue ASAP, and we'll be back with further updates as soon as they're available. Thanks for your patience as we work to resolve this issue.
May 31, 18:06 PDT

May 30, 2023

Multiple Services Disruption

Resolved - We have confirmed the disruptions impacting some Square payment acceptance and Instant Transfers have been resolved. We appreciate your patience while we worked toward resolving this.
May 30, 12:39 PDT

Update - We are currently experiencing a disruption that is impacting some Square payment acceptance and Instant Transfers. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 30, 12:28 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 30, 10:58 PDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

Online Store Disruption

Resolved - We have confirmed the disruption impacting Sales Channels has been resolved. We appreciate your patience while we worked towards resolving this. Thank you.
May 25, 12:08 PDT

Monitoring - Our engineers are currently monitoring the metrics behind the disruption impacting Sales Channels on the Square Online Store Dashboard.

We appreciate your patience as we continue to work to resolve this issue. We'll provide another update here as we receive more information.
May 25, 12:02 PDT

Investigating - We are currently experiencing a disruption that is impacting the Square Online Store Dashboard. Sellers have reported seeing an “Oh no, something went wrong” error when attempting to view Sales Channels.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 25, 09:28 PDT

Appointments Disruption

Resolved - Our engineering team has resolved the disruption impacting Android app users on the Square Appointments app.

Thank you for your patience with us as we worked to resolve this.
May 25, 11:42 PDT

Investigating - Our team has confirmed a disruption in Square for Appointments specifically with Android users. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue
May 25, 09:37 PDT

Dashboard Disruption

Resolved - Our IRS partner has confirmed that the disruption which would have resulted in some Square Sellers receiving an error message regarding account information not aligning when entering their EIN has now been resolved.
You can now sign up for Square Point of Sale as usual with your EIN included.
Thank you for bearing with us.
May 25, 00:42 PDT

Investigating - We have been notified that our IRS partner is currently experiencing a disruption impacting Square Sellers. During this time, you may receive an error message regarding account information not aligning. We recommend removing the SSN on the account because the IRS unable to verify that at this time. Thank you for your patience with us as we work to resolve this issue.
May 24, 12:22 PDT

May 24, 2023

Loyalty Disruption

Resolved - Our engineering team has released a fix for the disruption that was impacting some Square Loyalty Messages. Thank you for your patience with us as we worked to resolve this.
May 24, 19:21 PDT

Monitoring - Our engineering team has implemented a fix for the disruption that is impacting some Square Loyalty Messages. We will update once we receive confirmation that this is completely resolved. Thank you for your patience with us as we continue to work to resolve this.
May 24, 19:17 PDT

Update - We are currently experiencing a disruption that is impacting some Square Loyalty Messages. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 12:29 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 11:18 PDT

Invoices Disruption

Resolved - We have released a fix for the earlier disruption that impacted SMS delivery of Square Invoices. Thank you for your patience with us as we worked to resolve this.
May 24, 13:57 PDT

Identified - Our engineers have identified the root cause for this disruption and are working on implementing a fix that will hopefully address this inconvenience. We will continue providing updates here. Thank you for your patience.
May 24, 12:11 PDT

Investigating - Our engineers have reported that SMS delivery of Square Invoices is currently degraded. At this time we recommend Sellers use Email Delivery as the delivery option for their Invoices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 08:16 PDT

May 23, 2023

Dashboard Disruption

Resolved - Our IRS partner has confirmed that the disruption which would have resulted in some Square Sellers receiving an error message regarding account information not aligning when entering their EIN has now been resolved.
You can now sign up for Square Point of Sale as usual with your EIN included.
Thank you for bearing with us.
May 23, 07:55 PDT

Update - We have been notified that our IRS partner is currently experiencing a disruption impacting Square Sellers. During this time, you may receive an error message regarding account information not aligning. We recommend leaving the EIN blank when signing up.

Thank you for your patience with us as we work to resolve this issue.
May 22, 12:54 PDT

Update - We have been notified that our IRS partner is currently experiencing a disruption impacting Square Sellers. During this time, you may receive an error message regarding account information not aligning. We recommend removing the SSN on the account because the IRS unable to verify that at this time.

Thank you for your patience with us as we work to resolve this issue.
May 22, 12:13 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 12:01 PDT

May 22, 2023

Square Services Disruption

Resolved - We have released a fix for the earlier disruption that impacted Square Subscriptions.

Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this.
May 22, 14:16 PDT

Update - We are currently experiencing a disruption that is impacting some Square Subscriptions. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 13:51 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 13:11 PDT

May 21, 2023

Transfers Disruption

Resolved - Instant transfers have returned to full functionality, thank you again for your patience.
If you initiated a transfer during this period and it was not successful, please reattempt it again.
May 21, 01:26 PDT

Monitoring - Our banking partner has released a fix for the earlier disruption that resulted in some instant transfers failing. We are beginning to see impacted services return to full functionality, however, some instant transfers may still be affected.
We will let you know once this incident has been fully resolved.
May 21, 00:50 PDT

Update - We can confirm that merchants who have an ESL Federal Credit Union bank linked are being impacted by this disruption.
We will let you know as soon as we have more updates.
Please note that once this disruption has been resolved, you will need to reinitiate your instant transfer, they will not be processed automatically. Thank you for bearing with us.
May 21, 00:32 PDT

Update - We are currently experiencing a disruption which is resulting in some instant transfers failing to process. Our engineering team is actively working with our banking partner on a fix. Thank you for your patience with us as we work to resolve this issue
May 21, 00:09 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 21, 00:02 PDT

May 20, 2023

No incidents reported.