We’ve confirmed the issues affecting Cash App today have been fully resolved. We’re continuing to work through a backlog of pending payments and are making progress quickly. As a reminder, please do not re-attempt any pending transactions. To confirm the status of a payment, please check your Activity section in-app or at Cash.me.
Thank you so much for bearing with us today while we worked through this issue.
Jan 11, 21:57 PST
We’ve implemented a fix for the connection issues and are monitoring progress. The app is working as expected, though we are working through a backlog of payments that accumulated while service was degraded.
If your payment appears as “pending” - do not reattempt. It will process soon. Additionally, balance and transaction history in Activity may appear out of sync for some as our servers catch up with the backlog of payments. It will adjust automatically once caught up.
Again, sincere apologies for the trouble today. We will post a final update once the backlog has been processed.
Jan 11, 20:42 PST
Cash App performance is returning to normal. Some customers may continue to experience delays with sending and receiving money as we work through a backlog of payments. Completed payments are shown in the Activity section of the app. We'll provide a final update as soon as everything is completely clear. Thank you again for your continued patience today.
Jan 11, 19:35 PST
As we continue to make progress towards a fix, some customers may still be experiencing delayed payments. You do not need to retry any pending payments—they’ll be processed normally once a connection is established.
We appreciate your patience as we move towards a resolution.
Jan 11, 17:36 PST
We’re still working on a fix for the connection issues that are affecting some Cash App customers. As a reminder, there is no need to re-attempt any pending transactions. We sincerely apologize for the issues today and will continue to post updates here.
Jan 11, 15:50 PST
Unfortunately, some customers are still encountering payment delays as a result of the connection issues from earlier today. This is taking longer to resolve than we expected, but we’re actively working on a fix.
We’re so sorry for the continued delays. We'll post another update once we have more to share.
Jan 11, 14:57 PST
We are making progress on the connection issues that we identified this morning. As our team continues to work towards a resolution, some Cash App customers may experience delays sending and receiving payments.
There’s no need to re-send any pending payments as they will process normally once a connection is established.
Thanks again for your patience. We'll continue to post updates here as we have more to share.
Jan 11, 14:03 PST
We’re seeing improvements in stability and traffic flow, though some customers may still receive a pending status when sending payments. Please do not re-attempt any pending transactions as they’ll process normally once a connection is established. We’ll be back with an update shortly.
Jan 11, 12:54 PST
We’re continuing to investigate reports of payment delays within Cash App. There is no need to re-attempt any pending transactions. We’ll continue to post updates here. Thanks for your patience.
Jan 11, 11:49 PST
Some Cash App customers may still be experiencing delayed payments. If you’ve attempted to send or receive a payment, there’s no need to retry. We’re working to get things up and running again and we’ll be back with more information as soon as possible.
Jan 11, 10:54 PST
We are currently investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Jan 11, 10:16 PST