All impacted services are fully functional. We are very sorry for the trouble that this caused today and we truly appreciate your patience as we worked to resolve this issue.
Feb 13, 12:26 PST
All services have been restored, including the ability to log into Point of Sale, but we will continue to monitor the health of our service over the next 30 minutes before closing out this issue. Item Library, Reporting, Refunds, and Device Codes should all be up and running, as well as Invoices and Appointments.
Reporting will be slightly delayed as the service catches up with the payments you took over the last 45 minutes, so please don't be alarmed if your reporting looks a bit off. It will catch up within the next 30 minutes. We're also continuing to work through longer-than-usual wait times on our phone lines, so thank you for your patience if you're trying to reach our team.
We are so sorry for this interruption to your business. Thanks for bearing with us.
Feb 13, 11:48 PST
Service issues are currently impacting: Point of Sale (ability to log in, Item Library, Reporting, Refunds, Device Codes), Invoices, Appointments. These issues were caused by internal database maintenance, and our team is actively working towards a resolution.
If you are not logged in to Point of Sale, please log into squareup.com/dashboard and use Virtual Terminal to process payments.
If you are logged in to Point of Sale, please do not log out. You will still be able to process payments, but note that your reporting is not currently accurate.
Sincere apologies for the disruption to your business. We will be back within 20 minutes with another update.
Feb 13, 11:35 PST
We’re currently experiencing service issues with our Item library and the ability to log in to the Point of Sale application. If you are not currently logged into Point of Sale you will not be able to log in.
Our engineering team has identified the root cause, and is actively working on a fix. In the meantime, please do not log out of Point of Sale. We will be back within 20 minutes with another update.
Feb 13, 11:22 PST
We're investigating reports of Point of Sale app and online Square Dashboard performance issues. We'll be back with an update as soon as possible.
Feb 13, 11:07 PST