Square US Status

Square status - United States

All Systems Operational

Payment Acceptance Operational

Money & Transfers Operational

Developer Services Operational

eCommerce Operational

Appointments Operational

Customer Management Operational

Team Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

Performance Issues: Square Card Balances

Resolved - The issues we experienced today that caused Square Card balances to be delayed have been fully resolved.

Thank you very much for bearing with us.
Oct 19, 12:15 PDT

Monitoring - Good news! A fix has been implemented and Square Card balances are beginning to update.

Sorry for the disruption today. We'll continue to monitor these services and post a final update once we've confirmed that everything is fully resolved.
Oct 19, 11:28 PDT

Update - We have confirmed that Card Ordering and Card Management with the Square Card is affected and unavailable as a result as well.

Thank you for your patience as we work with our upstream banking partner to get things back up and running as soon as possible.
Oct 19, 10:41 PDT

Identified - Our Engineers have identified the issues causing Square Card balances to be delayed due to an outage with our upstream banking partner.

Please note: the Square Card balance currently reflected in your app is the available spending balance. Any transaction over the reflected balance may result in a declined payment.

We'll post more updates and details as they come along. Thanks for being patient with us and we're doing all we can to get everything back up and running.
Oct 19, 10:30 PDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Phone Support: Higher than Expected Wait Times for North America

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Oct 16, 18:00 PDT

Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line. Thank you for your patience.
Oct 16, 09:05 PDT

Oct 15, 2020

Performance Issues: Account Status

Resolved - All issues related to account deactivation have been fully resolved by our Engineering Team.

We appreciate your patience while we worked to provide a resolution
Oct 15, 11:41 PDT

Monitoring - We're beginning to see accounts recover from the deactivation issues experienced earlier today. We are monitoring this closely as our Engineering Team works to ensure that the fix will completely resolve the issue.

Thank you for your continued patience!
Oct 14, 16:58 PDT

Identified - Our engineers have identified the root cause and they are working diligently to launch the fix for the account deactivation issues we are seeing.

Thank you for your continued patience while we work through this.
Oct 14, 15:29 PDT

Investigating - We’re investigating reports of account deactivation issues, which may impact your ability to log into your account.

Our Engineering Team is aware of this issue and working quickly to implement a fix.
Apologies for the inconvenience and we’ll be back with an update as soon as we can.
Oct 14, 13:36 PDT

Oct 14, 2020

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

Performance Issues: Square Online

Resolved - Our Engineering teams have confirmed that the issues causing syncing errors with Square Online impacting the online checkout experience has been fixed.

We appreciate your patience with us while we worked to get this resolved.
Oct 9, 18:32 PDT

Investigating - We’re investigating reports of syncing errors with Square Online. These errors may be impacting your ability to process Square Online orders and the customer checkout experience.

Thank you for your patience while our Engineering Team works to implement a fix. We will post updates here as we receive them.
Oct 9, 18:03 PDT

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.