Square US Status

Mar 21, 2023

Unresolved incident: Marketing Disruption.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

Resolved - Shippo’s planned maintenance has concluded, and all Square Online features utilizing the Shippo integration are back online. Thanks again for your patience during this maintenance window.
Mar 18, 23:44 PDT

Update - Square Online partner Shippo is currently undergoing pre-planned maintenance. During this time, Square Online shipping rates will fall back to seller-defined rates, and shipping label creation and actions are unavailable.

We'll be back with a further update once maintenance has concluded.
Mar 18, 23:32 PDT

Identified - Square Online partner Shippo is currently undergoing pre-planned maintenance, which is expected to last for 15 minutes. During this time, Square Online shipping rates will fall back to seller-defined rates, and shipping label creation and actions are unavailable.

Thank you for your patience during this maintenance window.
Mar 18, 23:00 PDT

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Point of Sale Disruption

Resolved - Our team identified a disruption that delayed Cash App Pay on the Square Register. However, they have released a fix that has resolved this, and there is no longer a delay.
Thank you for your patience with us as we worked to resolve this!
Mar 15, 12:13 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 15, 11:57 PDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Dashboard Disruption

Resolved - Earlier today, our team investigated a disruption that delayed the delivery of Digital Receipts to Buyers. We have released a fix that has resolved this, and Buyers are receiving receipts as intended.
Thank you for your patience with us as we worked to resolve this.
Mar 13, 15:24 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 13, 15:07 PDT

Mar 12, 2023

Scheduled Maintenance: Instant Transfers

Resolved - Our banking partner has confirmed the scheduled outage impacting Real-Time Payment API processing as concluded.
Instant Transfers are now available again.
We thank you for your patience during this time.
Mar 12, 04:00 PDT

Identified - Our banking partner has advised there will be a scheduled outage impacting Real-Time Payment API processing from Sunday, March 12, 03.00 AM ET to 07.00 AM ET.

To prevent processing delays, Instant Transfers will be unavailable to Sellers during the outage period. Other transfer options, such as Manual Transfers and Next-Day Transfers will remain available during this time.

We will share another update once we receive confirmation from our banking partner that the scheduled outage has concluded and Instant Transfers are available again.
Mar 11, 22:42 PST

Mar 11, 2023

Multiple Services Disruption

Resolved - We can now confirm that payment acceptance across multiple services, including online payments, Square for Restaurants and Square Invoices were reporting significant increases in latency failures leading to elevated payment declines.

However, payment acceptance has now returned to normal and Instant Transfers have been fully restored.

We understand how important it is never to miss a sale, thank you for your patience with us as we worked to resolve this issue.
Mar 11, 16:02 PST

Update - In addition to disruptions to online payment acceptance, we are now receiving confirmed reports of Instant Transfers being stuck in a pending state as a result of the downstream third-party outage.

Our Engineering team has disabled Instant Transfers in the meantime until this issue is resolved.

We will be back soon with another update as more information comes to hand.
Mar 11, 16:01 PST

Update - We're currently investigating a disruption to online payment acceptance due to a downstream third-party outage. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue. We will be back soon with another update.
Mar 11, 14:43 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 11, 14:07 PST

Point of Sale Disruption

Resolved - We have released a fix for the earlier disruption that impacted self-serve orders on Android devices. You can now update your device to 6.12.2. Thank you so much for all your patience while we worked to get this resolved!
Mar 11, 07:36 PST

Update - Our team is continuing to work toward a resolution regarding the disruption impacting some Square Sellers. What impacted Sellers may see, is when manually printing Self Serve Orders from Android, Square Register, or Square Terminal SQUID, the app may crash if it is on version 6.12. If you are using version 6.11 or lower, please don’t update until the fixed version will be released, we will update here when that happens. We appreciate your continued patience!
Mar 10, 15:12 PST

Update - Our team is still working to address the disruption that is causing orders placed through Self Serve Ordering to not print as intended with Android version 6.12 or Square Register, Square Terminal SQUID version 6.12. If you are using version 6.11 or lower, please don't update until the fixed version will be released. The suggested workaround is to use iOS devices or Thermal printers to print. Thank you for your continued patience with us!
Mar 10, 12:16 PST

Identified - We are currently experiencing a disruption that is causing orders placed through Self Serve Ordering to not print as intended with Android version 6.12 or Square Register, Square Terminal SQUID version 6.12. If you are using version 6.11 or lower, please don't update until the fixed version will be released. The suggested workaround is to use iOS devices or Thermal printers to print. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 19:38 PST

Update - We are currently experiencing a disruption that is causing orders placed through Self Serve Ordering to not print as intended. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 18:12 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 17:12 PST

Mar 10, 2023

Degraded Performance: Square Online Payment Acceptance

Resolved - We have released a fix for the earlier disruption that resulted in some payments being declined on Square Online. We realize the significance of not missing any sales, and our engineering team is currently engaged in discussions to prevent similar disruptions from happening in the future. We appreciate your patience while we worked towards resolving this matter
Mar 10, 03:44 PST

Investigating - We’re currently investigating issues with payment acceptance on Square Online.

We apologise for this inconvenience and we will provide an update as soon as we receive further details from our engineering teams.
Mar 10, 03:10 PST

Mar 9, 2023

Square Services Disruption

Resolved - Transaction data and all supplemental data (such as staff and customer information tied to transactions) have been fully restored to transaction reports on Square Dashboard.

Thanks for your patience today as we worked to resolve this issue.
Mar 9, 21:30 PST

Monitoring - Earlier, we applied a fix to the issue where some transactions were not appearing in transaction reporting. Since our last update, all transaction data on reports has been restored for all Square accounts.

Note that some supplemental data, such as staff and customer data tied to transactions, is still in the process of being fully restored. We anticipate this will be complete in approximately 2 hours.

Thanks for your patience as we continue to restore supplemental data to transaction reports.
Mar 9, 19:25 PST

Identified - We've applied a fix for the issue where transactions were not appearing in some areas of transaction reporting. Transactions are presently in the process of being added to reports, there may be a slight further delay in these appearing on your reports.

Rest assured that these transactions have gone through and we're continuing to work on restoring full reporting functionality. We'll provide a further update once transaction reports have been fully updated.
Mar 9, 17:53 PST

Update - We are currently experiencing a disruption resulting in transactions not appearing in some areas of transaction reporting. Rest assured that these transactions have gone through and we're working on restoring reporting functionality. We understand how important it is for your business for all of our services to be up and running, thank you for your patience with us as we work to resolve this issue.
Mar 9, 17:22 PST

Investigating - We are currently experiencing a disruption resulting in transactions not appearing in some areas of transaction reporting. Rest assured that these transactions have gone through and we're working on restoring reporting functionality.

We understand how important it is for your business for all of our services to be up and running, thank you for your patience with us as we work to resolve this issue.
Mar 9, 17:11 PST

Square for Restaurants Disruption

Resolved - We've applied a fix for the earlier issue we saw where some sellers reported delays of ~10 minutes for tickets to appear on Square KDS.

Thank you for your patience with us as we worked to resolve this issue.
Mar 9, 19:55 PST

Update - We are receiving reports from some sellers indicating they are experiencing a delay in seeing tickets appear on Square KDS. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 14:43 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 14:26 PST

Square for Restaurants Disruption

Resolved - We've resolved the earlier issue where some sellers were not seeing KDS tickets in KDS reports. This issue impacted tickets generated between approximately 13:00 March 8 - 14:00 March 9 UTC.

New KDS tickets should now appear on reports as intended. Tickets for impacted sellers within the time frame remain viewable on the device they were originally processed on.

Thank you for your patience as we worked to resolve this issue.
Mar 9, 18:41 PST

Update - At this point, our engineers are still working towards a fix for the disruption to Square KDS Reporting. We thank you for your continued patience as we work to resolve this issue.
Mar 9, 14:26 PST

Update - Our team is currently investigating a disruption that is impacting Square KDS Reporting. This could result in tickets from March 8 13:00 and beyond not being recorded. We appreciate your patience while our team investigates and works to resolve this issue.
Mar 9, 12:46 PST

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 12:40 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 12:25 PST

Team Management Disruption

Resolved - Our team has resolved the earlier issues we saw impacting Timecards, Payroll, Shifts and Team Management. Thank you for your patience as we worked to restore these services.
Mar 9, 16:43 PST

Update - We are currently experiencing a disruption impacting Timecards, Payroll, Shifts and Team Management. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We'll post further updates as they come to hand.
Mar 9, 16:13 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 9, 16:08 PST

Mar 8, 2023

Square for Restaurants Disruption

Resolved - Our team has confirmed that the fix implemented has corrected the disturbance that was impacting Conversational Modifiers and the service is operational.

Thank you for your patience while our team worked on this.
Mar 8, 17:06 PST

Monitoring - A fix has been implemented for the disruption impacting Conversational Modifiers and we are currently monitoring the results. We’ll be back with another update as soon as we gather additional details.
Mar 8, 15:22 PST

Identified - The cause of this disruption has been identified and our Engineering Team is currently building a fix. During this time, Conversational Modifiers can still be accessed from the Square app if needed.

We thank you for your continued patience as we work to resolve this.
Mar 8, 13:47 PST

Update - Our team is currently experiencing a disruption that is impacting Conversational Modifiers when using the Square Dashboard. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 8, 12:38 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 8, 11:37 PST

Mar 7, 2023

Degraded Performance: Square Online

Resolved - Our team has confirmed that the fix implemented has corrected the disturbance that was impacting Square Online and the service is operational.

Thank you for hanging around with us today while we worked to address this issue.
Mar 7, 13:34 PST

Monitoring - A fix has been implemented for the disruption impacting Square Online and we are currently monitoring the results. We'll be back with another update as soon as we obtain additional details.
Mar 7, 12:20 PST

Investigating - Our team is still investigating a disruption that is impacting Square Online sites visibility viewed on an iOS device. We appreciate your patience while our team investigates and works to resolve this issue.
Mar 7, 11:48 PST