Thank you for your patience while our team worked through the backlog of payments. All payments have been pushed through and the transaction history is now up to date. To confirm the status of a payment, please check your Activity section in-app or at Cash.me.
Thank you again for bearing with us while we worked through this issue.
Feb 2, 06:53 PST
We're still actively processing the backlog of payments from earlier this afternoon. If you've sent a payment, and it's still showing as pending, please refresh the Activity tab of your app as it can sometimes help push a payment through. Open your app > tap the clock icon in the upper, right corner > pull down to refresh.
Along with processing the backlog of payments, we're still actively working to update the transaction history section of the app. We expect this work to be ongoing over the next few hours, but will post a final update to the status page once everything is up to date.
Feb 1, 19:56 PST
Our team has confirmed that full connectivity has been restored, and customers should no longer experience a connection time out when attempting to send a payment. We are continuing to process the backlog of transactions that accumulated this afternoon, and update the Activity tab accordingly. Please do not reattempt any pending transactions.
We will return with a final update once the issue is fully resolved. We truly appreciate your continued patience and support today.
Feb 1, 17:19 PST
We’re seeing improvements in stability and traffic flow, though some customers will still experience a connection timeout when attempting to send a payment. Payments will process in time, so please do not reattempt a pending transaction. Cash Card and Bitcoin transactions are processing normally.
Feb 1, 16:38 PST
We’ve identified the cause of the issue with Cash App. As we work to get things back to normal, some customers may still experience delayed payments. In the meantime, there is no need to resend any pending payments. Thank you again for your continued patience and we will provide an update as we have more information.
Feb 1, 15:35 PST
Our team is still actively investigating the connections issues from this morning.
We’re working on a fix, but in the meantime some customers may still be encountering pending payments, transaction history, and balance updates. Again, please don’t re-try any pending payments as they will update appropriately, as will delayed balance and transaction history updates.
We appreciate your continued patience while we work on a resolution.
Feb 1, 15:16 PST
We’re making progress on the connection issues that some customers are experiencing with Cash App.
Customers may see delayed payments, transaction history, or balance updates. At this time there’s no need to re-attempt pending transactions or Cash Card payments if you don’t see it up to date in-app. Everything will be updated to show your correct balance and history and there’s no need to re-try any pending payments.
We will continue to post updates here as they become available.
Feb 1, 14:01 PST
We're continuing to work to resolve some customers' connection issues with Cash App.
Some customers may experience delayed payments, transaction history, and/or balance updates. There is no need to re-attempt any pending transactions at this time and your balance/transaction history will update accordingly.
We'll continue to post updates here and thanks so much for your patience.
Feb 1, 12:51 PST
Some Cash App customers may still be experiencing delayed payments. If you've attempted to send or receive a payment and it's pending, there's no need to retry. We're working to get payments caught up and we'll be back with more information soon.
Feb 1, 11:45 PST
We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Feb 1, 11:04 PST