Square status - United States

All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
eCommerce Operational
Appointments Operational
Customer Management Operational
Team Management Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - The issues we experienced today that caused Square Card balances to be delayed have been fully resolved.

Thank you very much for bearing with us.
Oct 19, 12:15 PDT
Monitoring - Good news! A fix has been implemented and Square Card balances are beginning to update.

Sorry for the disruption today. We'll continue to monitor these services and post a final update once we've confirmed that everything is fully resolved.
Oct 19, 11:28 PDT
Update - We have confirmed that Card Ordering and Card Management with the Square Card is affected and unavailable as a result as well.

Thank you for your patience as we work with our upstream banking partner to get things back up and running as soon as possible.
Oct 19, 10:41 PDT
Identified - Our Engineers have identified the issues causing Square Card balances to be delayed due to an outage with our upstream banking partner.

Please note: the Square Card balance currently reflected in your app is the available spending balance. Any transaction over the reflected balance may result in a declined payment.

We'll post more updates and details as they come along. Thanks for being patient with us and we're doing all we can to get everything back up and running.
Oct 19, 10:30 PDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Oct 16, 18:00 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line. Thank you for your patience.
Oct 16, 09:05 PDT
Oct 15, 2020
Resolved - All issues related to account deactivation have been fully resolved by our Engineering Team.

We appreciate your patience while we worked to provide a resolution
Oct 15, 11:41 PDT
Monitoring - We're beginning to see accounts recover from the deactivation issues experienced earlier today. We are monitoring this closely as our Engineering Team works to ensure that the fix will completely resolve the issue.

Thank you for your continued patience!
Oct 14, 16:58 PDT
Identified - Our engineers have identified the root cause and they are working diligently to launch the fix for the account deactivation issues we are seeing.

Thank you for your continued patience while we work through this.
Oct 14, 15:29 PDT
Investigating - We’re investigating reports of account deactivation issues, which may impact your ability to log into your account.

Our Engineering Team is aware of this issue and working quickly to implement a fix.
Apologies for the inconvenience and we’ll be back with an update as soon as we can.
Oct 14, 13:36 PDT
Oct 14, 2020
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - Our Engineering teams have confirmed that the issues causing syncing errors with Square Online impacting the online checkout experience has been fixed.

We appreciate your patience with us while we worked to get this resolved.
Oct 9, 18:32 PDT
Investigating - We’re investigating reports of syncing errors with Square Online. These errors may be impacting your ability to process Square Online orders and the customer checkout experience.

Thank you for your patience while our Engineering Team works to implement a fix. We will post updates here as we receive them.
Oct 9, 18:03 PDT
Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.