All Systems Operational
Payments Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Point of Sale Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Dashboard Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Appointments   Operational
Payroll   Operational
Square Cash   Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2018
Resolved - All issues impacting Cash App service have been resolved. We're sorry for any disruption this may have caused, and appreciate your patience.
Jan 22, 16:49 PST
Monitoring - Customers should no longer be experiencing issues with Cash App service and our engineering team continues to keep a close eye on the issue that had been impacting certain Cash App functions. We'll be back with an update as soon as everything is completely clear.
Jan 22, 16:37 PST
Identified - Our engineering team has identified the issue impacting Cash App and is working to resolve this as soon as possible. In the meantime, some Cash App customers may experience issues with loading profiles, accessing cash.me, and sending payments.

Please continue to hold off with re-attempting any pending payments at this time. We will update you once service is fully restored.
Jan 22, 15:49 PST
Investigating - We're investigating reports of connection issues related to the Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Jan 22, 15:21 PST
Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - This incident has been resolved.
Jan 12, 18:00 PST
Monitoring - Due to a continued winter weather advisory in the Saint Louis, MO area, our St. Louis-based colleagues must remain home for their safety. As result, some sellers may experience longer wait times while calling in this morning.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.

We expect to provide full support on the phone lines as soon as the storm forecast is clear and our team members can return to their office. Thank you for your patience and understanding as we support our employees during this time, and if you’re in the area, please stay safe.
Jan 12, 06:42 PST
Jan 11, 2018
Resolved - This incident has been resolved.
Jan 11, 18:01 PST
Update - While we’re still experiencing weather hazards in the St. Louis, MO area, phone support is back and available. Some sellers may experience a higher than normal wait time, so feel free to visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums. You can also request a callback without losing your place in line.

We expect to provide full support moving forward, assuming the storm forecast is clear. Thanks again for being patient with us through this, and if you’re in the area, please stay safe.
Jan 11, 15:46 PST
Update - As a result of the recent weather hazards in the St. Louis, MO area, phone support will be unavailable this afternoon and possibly into the evening.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.

We expect to provide full support on the phone lines beginning tomorrow morning at 6am Pacific time, assuming the storm forecast is clear. Thank you for your patience and understanding as we support our employees during the winter storms, and if you’re in the area, please stay safe.
Jan 11, 13:57 PST
Monitoring - Due to winter weather and associated hazardous road conditions in the Saint Louis, MO area, we’re sending our St. Louis-based colleagues home early for their safety. As result, some sellers may experience longer wait times while calling in this afternoon.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.

We expect to provide full support on the phone lines beginning tomorrow morning at 6am Pacific time, assuming the storm forecast is clear. Thank you for your patience and understanding as we support our employees during the winter storms, and if you’re in the area, please stay safe.
Jan 11, 13:00 PST
Jan 10, 2018
Resolved - Our engineers have identified the issue with our phone lines, and we are now able to receive calls. Apologies again for any inconvenience.
Jan 10, 21:45 PST
Investigating - We are looking into an issue with our phone service provider that is preventing us from offering phone support. If you need assistance, please head to our Support Center at squareup.com/help for access to help articles, or visit our Seller Community at sellercommunity.com. You can also email our Support team at http://squ.re/contact.

Sorry for the trouble. We'll be back with another update as soon as we have more information.
Jan 10, 21:31 PST
Jan 9, 2018
Resolved - All of the issues affecting Cash App services have been resolved. We're sorry for the disruption this caused today, and thank you for your patience.
Jan 9, 20:08 PST
Monitoring - All Cash App services are up and running, though we are working through a backlog of payments. If you notice that a payment is pending within the app, please do not re-attempt to send it. We are closely monitoring the progress and will post an update as soon as everything is caught up.
Jan 9, 18:32 PST
Identified - Our engineering team has identified the capacity issue that led to delays across Cash App’s services. Most services should be restored, including sending and receiving money via Cash and processing payments with Cash Card, though we’re continuing to work on getting Bitcoin functionality fully back up and running.

Due to this capacity issue, some Cash App customers’ transaction histories may be slow to update and thus out of sync with their balances (however, balances should be displaying correctly).

Please continue to hold off with re-attempting any pending payments at this time. We will update you once service is completely restored.
Jan 9, 17:23 PST
Update - We're continuing to investigate an issue that may be affecting some customers’ ability to use several Cash App services, including sending and receiving payments, paying with Cash Card, and buying and selling Bitcoin.

Our team is actively working on this issue. Please do not re-attempt any pending payments at this time. We'll return with an update shortly.
Jan 9, 16:34 PST
Investigating - We're investigating reports of issues with sending and receiving money with the Cash App, as well as issues with Cash Card. We'll be back with an update as soon as possible.
Jan 9, 16:24 PST
Jan 8, 2018

No incidents reported.