Square status - United States
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All Systems Operational
Payment Acceptance
Operational
Money & Transfers
Operational
Developer Services
Operational
eCommerce
Operational
Appointments
Operational
Customer Management
Operational
Team Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2021
No incidents reported today.
Jan 27, 2021
Resolved -
The Square Online dashboard is now running normally. Again, we're truly sorry for the frustration experienced as a result, and we greatly appreciate your patience.
Jan 27, 14:24 PST
Jan 27, 14:24 PST
Monitoring -
We’re beginning to see performance improve with the Square Online dashboard and our Engineers are working to ensure the fix will resolve all issues. We’ll continue to monitor our systems, and will be back with a final update. Sincere apologies for the frustration, and for the disruption to your business. Thank you for your patience.
Jan 27, 14:21 PST
Jan 27, 14:21 PST
Investigating -
Our Engineers are currently investigating an issue impacting the Square Online dashboard and are working to get things back to normal as quickly as possible. We'll be back with an update here shortly.
Jan 27, 14:02 PST
Jan 27, 14:02 PST
Jan 26, 2021
No incidents reported.
Jan 25, 2021
Resolved -
Good news! Service outages to Customer Directory on Dashboard and Point of Sale, Loyalty, Appointments, Virtual Terminal, Direct Messaging and Marketing have all fully recovered.
We know how vital accessibility to these services are to your business, and we appreciate you sticking with us while we worked to recover them as quickly as possible.
Jan 25, 13:53 PST
We know how vital accessibility to these services are to your business, and we appreciate you sticking with us while we worked to recover them as quickly as possible.
Jan 25, 13:53 PST
Update -
We are continuing to monitor for any further issues.
Jan 25, 10:48 PST
Jan 25, 10:48 PST
Monitoring -
We’ve confirmed with our Engineering team that issues with the affected services, such as: Customer Directory on Dashboard and Point of Sale, Loyalty, Appointments, Adding customers to sales, Virtual Terminal, Direct Messaging and Marketing - are beginning to operate correctly.
Thank you for your patience. We will continue to monitor until this is fully resolved.
Jan 25, 09:48 PST
Thank you for your patience. We will continue to monitor until this is fully resolved.
Jan 25, 09:48 PST
Update -
We've confirmed affected services also include Customer Directory on Dashboard and Point of Sale, Loyalty, Appointments, Adding customers to sales, Virtual Terminal, Direct Messaging and Marketing.
A generic error will show when trying to access these services. Our engineering team is currently working quickly to get a fix out. We know how important it is to have access to these services and we apologize for the disruption today.
Jan 25, 08:10 PST
A generic error will show when trying to access these services. Our engineering team is currently working quickly to get a fix out. We know how important it is to have access to these services and we apologize for the disruption today.
Jan 25, 08:10 PST
Identified -
We've confirmed affected services are also include Customer Directory on Dashboard and Point of Sale, Loyalty, Appointments, Adding customers to sales, Virtual Terminal, Direct Messaging and Marketing.
A generic error will show when trying to access these services. Our engineering team is currently working quickly to get a fix out. We know how important it is to have access to these services and we apologize for the disruption today.
Jan 25, 08:09 PST
A generic error will show when trying to access these services. Our engineering team is currently working quickly to get a fix out. We know how important it is to have access to these services and we apologize for the disruption today.
Jan 25, 08:09 PST
Investigating -
We're also investigating reported issues with accessing Invoices and other services that work in conjunction with the Customer Directory.
Our Engineering teams are aware and actively investigating. We will be back soon with more as we know it.
Jan 25, 07:59 PST
Our Engineering teams are aware and actively investigating. We will be back soon with more as we know it.
Jan 25, 07:59 PST
Resolved -
The issue causing balances to be delayed today has been fully resolved and balances are up to speed.
We know how important it is to have access to your funds immediately and we apologize for the inconvenience this delay caused today.
Jan 25, 12:19 PST
We know how important it is to have access to your funds immediately and we apologize for the inconvenience this delay caused today.
Jan 25, 12:19 PST
Identified -
We’ve identified the root cause of balances being delayed and our engineering team is working with our upstream banking partners on a fix to make sure balances are updated as soon as possible.
Thank you for your continued patience today. We’ll provide another update when we know more.
Jan 25, 10:32 PST
Thank you for your continued patience today. We’ll provide another update when we know more.
Jan 25, 10:32 PST
Investigating -
We're currently fielding reports of balances being delayed after failed instant transfers and with the Add Money feature on the Square Card. Failed instant transfers and funds added to Square Cards may be delayed in showing in your balance.
Our engineering team is currently working to determine the root cause with our upstream banking partners. We'll be back with more updates as soon as possible.
Jan 25, 07:48 PST
Our engineering team is currently working to determine the root cause with our upstream banking partners. We'll be back with more updates as soon as possible.
Jan 25, 07:48 PST
Jan 24, 2021
No incidents reported.
Jan 23, 2021
Resolved -
The scheduled maintenance time with our website shipping partner is now complete. Real Time Shipping is now available for your website.
Thanks for bearing with us.
Jan 23, 05:47 PST
Thanks for bearing with us.
Jan 23, 05:47 PST
Investigating -
Our website shipping partner has scheduled maintenance time between 11:30 PM PT on 1/22 and 1:00 AM PT on 1/23. If Real Time Shipping is set up on your website, your website will not be able to provide quotes during these hours.
To ensure that a shipping rate displays during the maintenance time, please set up a default shipping rate, if you have not already. If a default rate is set up, the default rate will be displayed. If there is not a default rate set up, the shipping rate will display as $0.
Jan 22, 17:30 PST
To ensure that a shipping rate displays during the maintenance time, please set up a default shipping rate, if you have not already. If a default rate is set up, the default rate will be displayed. If there is not a default rate set up, the shipping rate will display as $0.
Jan 22, 17:30 PST
Jan 22, 2021
Resolved -
The delays we experienced today with transfers and verified bank accounts have been resolved and services are back up to speed.
Thank you again for your patience and understanding as we worked towards a resolution.
Jan 22, 13:44 PST
Thank you again for your patience and understanding as we worked towards a resolution.
Jan 22, 13:44 PST
Monitoring -
We’ve confirmed with our Payments Engineering team that transfers are beginning to display correctly in the Dashboard for Sellers who added a bank account yesterday (1/21).
Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 22, 12:39 PST
Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 22, 12:39 PST
Identified -
Our Payments Engineering team has identified the issue with yesterday’s delayed transfers. We can confirm this issue is only affecting Sellers who attempted to add a bank account yesterday (1/21). Existing accounts before Thursday 1/21 will not be experiencing such issues.
Once a fix has fully begun to be implemented, we will update accordingly.
Jan 22, 08:10 PST
Once a fix has fully begun to be implemented, we will update accordingly.
Jan 22, 08:10 PST
Update -
Our teams are still investigating reported issues regarding some transfers from Thursday, 1/21 relating to bank account verification errors.
We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this has caused. We will be back with more info as we know it.
Jan 22, 07:56 PST
We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this has caused. We will be back with more info as we know it.
Jan 22, 07:56 PST
Investigating -
We're investigating reports of delayed transfers from Thursday, 1/22/21. As of now, Sellers may see an incorrect error message that no bank account is linked and verified within their Online Dashboard.
We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 22, 07:28 PST
We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 22, 07:28 PST
Jan 21, 2021
No incidents reported.
Jan 20, 2021
No incidents reported.
Jan 19, 2021
No incidents reported.
Jan 18, 2021
No incidents reported.
Jan 17, 2021
No incidents reported.
Jan 16, 2021
No incidents reported.
Jan 15, 2021
No incidents reported.
Jan 14, 2021
No incidents reported.