Square US Status

Square status - United States

Monitoring - Good news! Our team has implemented a fix for the issues impacting Appointments logins on iOS and Android devices. Any sellers who are still experiencing a delay with the login page can reinstall the app to help the page load.

Apologies for the trouble today. We'll post a final update once this has been fully resolved.
May 11, 14:59 PDT

Identified - Our team has identified the root cause of the issues impacting Appointments logins. They're working diligently to implement a fix and as soon as they do, we'll share another update.

Thanks again for your patience.
May 11, 12:06 PDT

Investigating - We're currently fielding reported issues with the Appointments login on iOS and Android devices. The app continues to load when sellers are attempting to login. As a workaround, the Appointments calendar can be accessed through the online Dashboard.

We appreciate your patience as we work through these issues.
May 11, 09:33 PDT

Payment Acceptance Operational

Money & Transfers Operational

Developer Services Operational

eCommerce Operational

Appointments Degraded Performance

Customer Management Operational

Team Management Operational

Square Website Operational

Account Creation Operational

Square Kitchen Display System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 11, 2021

Unresolved incident: Performance Issues: Appointments Login.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

Square Card: Delayed Balance

Resolved - The issues impacting Square Card Balances is fully resolved. We apologize for the disruption and thank you for your patience.
May 7, 18:37 PDT

Monitoring - We’re starting to see Square Card Balances recover and we’ll continue monitoring until the issue is fully resolved.
May 7, 16:25 PDT

Identified - Our Team has identified the root cause related to delayed Square Card balances and is working to bring them back up to speed.

We understand how important it is for your funds to be available right away and we appreciate your patience as we work towards a resolution.
May 7, 15:29 PDT

Investigating - We're currently fielding reports of Square Card balances being delayed.

Our Engineering teams are looking into this issue. We will be back when we have more information to share.
May 7, 15:00 PDT

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

Performance Issues: Square Kitchen Display System

Resolved - Issues related to order ticket appearance delays on the Square Kitchen Display System (KDS) have been fully resolved.

Thanks for your patience with us today!
May 4, 15:53 PDT

Identified - We’ve identified a delay in order tickets appearing on the Square Kitchen Display System (KDS). In the meantime, please check Order Manager in the Square Dashboard for real time ticket updates.

Our Engineers are aware of this delay and working quickly to implement a fix. We appreciate your patience.
May 4, 15:37 PDT

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

Performance Issues: Dashboard Item Library

Resolved - The issues causing the item library to load on the Dashboard have been fully resolved.

Apologies for the disruption today and thanks again for your patience.
May 1, 12:51 PDT

Monitoring - Engineering has implemented a fix for the item library not loading and they're loading normally now without an unexpected error message.

We're continuing to monitor and will update here a final time once it's fully resolved.
May 1, 11:25 PDT

Identified - Engineering has identified the issue causing item libraries not to load and are working on a fix.

Thanks for your patience as we work to get it back up and running as soon as possible.
May 1, 11:18 PDT

Investigating - We're currently fielding reports of the item library on the Dashboard failing to load.

Engineering is currently investigating. We'll be back to update as we know more.
May 1, 11:02 PDT

Apr 30, 2021

No incidents reported.

Apr 29, 2021

Performance Issues: Instant Transfers

Resolved - The issues we experienced this morning causing instant transfers not to transfer immediately are fully resolved.

Thank you again for your patience and understanding today.
Apr 29, 10:57 PDT

Monitoring - We've confirmed with our upstream banking partners that instant transfers are coming back up to speed. If your transfer came back to your balance, please attempt the transfer again.

Newly initiated transfers are coming through successfully, and you will not be charged fees for the initial attempt. Thanks for hanging in there with us and we'll be back to update once it's fully resolved.
Apr 29, 09:43 PDT

Identified - We've identified an issue causing instant transfers to not be sent immediately due to an outage with our upstream banking partners. We're working directly with them on getting real-time updates and we'll update here as we know more.

Thank you for your patience and we apologize for the delay.
Apr 29, 08:33 PDT

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

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