Square US Status

Square status - United States

All Systems Operational

Payment Acceptance Operational

Money & Transfers Operational

Developer Services Operational

eCommerce Operational

Appointments Operational

Team Management Operational

Square Website Operational

Banking Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2021

Phone Support: Higher than expected wait times.

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Dec 7, 17:44 PST

Update - The issue affecting payments processed on Square Terminal via Virtual Terminal has now been resolved.

We thank you for your patience while we continue to experience higher than expected phone support wait times.
Dec 7, 10:24 PST

Identified - Along with prolonged wait time for Phone Support, our teams have also identified an issue with some API applications that may delay payments - specifically, Sellers who take payments on Square Terminal when connected to the Virtual Terminal.

Our teams are actively working towards a fix. More to come soon.
Dec 7, 09:45 PST

Investigating - Sellers seeking phone support are currently experiencing higher than expected wait times.

Our teams are working diligently to assist all our Sellers over the phone, and appreciate your patience as we work to answer all support requests.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 7, 08:19 PST

Dec 6, 2021

Performance Issues: Square Shop

Resolved - We've resolved the issue we saw with Square Shop checkout, thanks for your patience while our team worked on a fix.
Dec 6, 17:35 PST

Investigating - We're investigating reports that customers are currently unable to complete checkout when attempting to purchase hardware via the Square Shop. We'll have further updates on this issue shortly, thanks for your patience in the meantime.
Dec 6, 17:15 PST

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Limited Phone Support : North America

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Nov 26, 18:14 PST

Investigating - North American Sellers seeking phone support will experience higher than expected wait times on Thursday, November 25th & Friday, November 26th.

Our teams are working diligently to assist all our Sellers over the phone, and appreciate your patience as we work to answer all support requests.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 24, 17:50 PST

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Nov 23, 2021

No incidents reported.