Square US Status

Square status - United States

All Systems Operational

Payment Acceptance Operational

Money & Transfers Operational

Developer Services Operational

eCommerce Operational

Appointments Operational

Customer Management Operational

Team Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 24, 2020

No incidents reported today.

Nov 23, 2020

Performance Issues: Team Passcodes

Resolved - Issues related to Team Passcodes automatically enabling on the Square Register and v5.52 of the Android Square Point of Sale app will continue to appear until software updates are released.

Please expect all issues related to Team Passcodes to be fully resolved on December 1st, 2020 for the Android Square Point of Sale app after the software update rollout (v5.53) is completed.

The rollout for the Square Register update (v4.21 / v4.22) to resolve this issue will be completed on December 15th, 2020.

We really appreciate your patience with us while we work through this issue. Apologies for any inconvenience this has caused for you and your business.
Nov 23, 14:24 PST

Identified - We’ve identified an internal error that may be automatically enabling the use of Team Passcodes on the Square Register and the latest Android version of the Square Point of Sale app (v5.52).

Our Engineers are aware of this issue and are working to implement a fix. Thank you for your patience and we’ll be back with an update as soon as we have one.
Nov 21, 17:24 PST

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Performance Issues: Square Card payments declining.

Resolved - The reported Square Card outages have been resolved. Full balance and usage capabilities for Square Card have been restored.

Sorry for the interruption today. We appreciate your patience while we got it solved.
Nov 21, 11:13 PST

Investigating - We are currently investigating reports of issues related to Square Card declines for insufficient funds. Our Engineering Team has been notified and are actively working towards a solution.

Thanks for bearing with us.
Nov 21, 10:48 PST

Nov 20, 2020

Performance Issues: Square Card

Resolved - The issues we experienced regarding transferring funds to Square Card have been fully resolved.

Thanks for bearing with us.
Nov 20, 08:21 PST

Monitoring - Good news! A fix has been implemented and funds are starting to successfully transfer to Square Card.

Sorry for the disruption today. We'll continue to monitor these services and post a final update once we've confirmed that everything is fully resolved.
Nov 20, 08:01 PST

Investigating - We're currently fielding reports of issues transferring funds to Square Card. Our engineers are investigating and working towards a fix.

Thanks for your incredible patience.
Nov 20, 06:25 PST

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

Phone Support: Higher Than Expected Wait Times

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.

The issues we experienced today with our internal tools have been fully resolved.
Nov 17, 07:44 PST

Identified - We're experiencing higher than expected wait times today due to an outage with our internal tools. Our engineering team is currently working on a fix for our tools that allow us to pull up accounts. Right now we will only be able to assist generally and not be able to see into account specifics.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we work on a fix.
Nov 17, 06:50 PST

Nov 16, 2020

Delayed Instant Transfers

Resolved - Our upstream banking partners have resolved the issues they were experiencing today, and Instant Transfers are behaving as normal. If you have initiated an Instant Transfer during the outage, you should see the amount added back to your Square balance now.

Thank you for hanging in there with us.
Nov 16, 04:42 PST

Update - Our upstream banking partners have resolved the issues they were experiencing today, and Instant Transfers are behaving as normal. If you have initiate an Instant Transfer during the outage, you'll see the amount added back to your Square balance within the next hour or so and be able to initiate transfer again.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this caused.

Thank you for your patience and understanding.
Nov 16, 03:06 PST

Monitoring - Our Engineering team has confirmed Instant Transfers are behaving as normal. While there still may be a slight delay in deposits being reflected on your bank statement, funds should arrive to your bank account shortly.

We know that receiving your funds on time is critical to your business, we will continue to monitor until this is completely resolved.

Thank you for your patience and understanding.
Nov 16, 02:17 PST

Investigating - We're investigating reports of delayed Instant Transfers. Our Payments Engineering team was able to confirm with our upstream banking partners that they've experienced a delay with their transaction processing. Rest assured that initiated transfers will eventually be deposited once the fix is implemented.

We'll post more updates as we receive them while our Payments Engineering team works to implement a solution.
Nov 15, 23:32 PST

Nov 15, 2020

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.