The issues we experienced today that caused Square Card balances and Deposits reporting to be delayed have been fully resolved.
Thank you very much for bearing with us.
Oct 7, 12:44 PDT
Good news! The Deposits section of the Point of Sale app and online Square Dashboard are now fully up to date. All Square Card balances are up to date too.
We’re very sorry again for the trouble this caused today. We’re continuing to monitor this situation and we’ll post a final update to confirm these issues have been fully resolved.
Oct 7, 12:22 PDT
We’re making progress and Square Card balances are updating.
Our team is continuing to work towards a resolution for Deposit reporting in the Point of Sale app and online Dashboard. We’ll keep you updated as soon as we have more information to share.
Oct 7, 10:56 PDT
Our Engineering team is making progress and customers can now pay Invoices. API reporting is also updating.
We're still working to resolve the issues affecting the Deposits section of the Point of Sale App and the online Square Dashboard. Square Card Balances are not updating at this time.
We’ll continue to share updates here, we really appreciate your patience in the meantime.
Oct 7, 10:21 PDT
All of the appropriate teams are working to resolve the issues causing multiple services to be down. We'll be back with an update as soon as possible.
Oct 7, 09:16 PDT
Our team is continuing to work towards a resolution for the issues we're currently experiencing.
Along with the Square Card balance not showing updates, sellers may see declined payments when using the Square Card.
We'll continue to share updates as they become available.
Oct 7, 08:39 PDT
Our Engineering team has identified the root cause of the issues at hand and are actively working on a fix.
At this time the following services are still experiencing intermittent timeouts: Deposits page in the Point of Sale App and Dashboard, ability for customers to pay invoices, refunding payments, API Reporting, and Square Card Balances not updating.
Thank you for your continued patience. We'll have another update shortly.
Oct 7, 08:11 PDT
Engineering is still investigating issues with the Deposits page not loading, API reporting, and Square Card balances not updating.
We've also had reports of intermittent issues with customers accessing Invoices and sellers not being able to issue refunds. The team is working diligently on implementing a fix.
We'll be back with another update as soon as we have more information to share.
Oct 7, 07:47 PDT
Our Engineering team has identified the cause of connectivity issues with the Deposits page, API payments, and Square Card balances. Some customers are also experiencing issues paying invoices.
Thank you for your patience while we continue to work towards a resolution.
Oct 7, 07:23 PDT
Our Engineering Team is still investigating issues with the Deposits page in the POS app and Dashboard. They’re also still looking into issues with Square Card balances, as well as API payments.
We will continue to provide updates as we have more information to share.
Oct 7, 07:04 PDT
We're investigating reports that sellers aren't able to view the Deposits page on both the Point of Sale app and in the Dashboard.
Sellers are also having issues seeing their Square Card balance being updated.
We apologize for the inconvenience this causes, and we'll be back with an update shortly.
Oct 7, 06:44 PDT