Square status - United States

All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
eCommerce Operational
Appointments Operational
Team Management Operational
Square Website Operational
Banking Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Dec 7, 17:44 PST
Update - The issue affecting payments processed on Square Terminal via Virtual Terminal has now been resolved.

We thank you for your patience while we continue to experience higher than expected phone support wait times.
Dec 7, 10:24 PST
Identified - Along with prolonged wait time for Phone Support, our teams have also identified an issue with some API applications that may delay payments - specifically, Sellers who take payments on Square Terminal when connected to the Virtual Terminal.

Our teams are actively working towards a fix. More to come soon.
Dec 7, 09:45 PST
Investigating - Sellers seeking phone support are currently experiencing higher than expected wait times.

Our teams are working diligently to assist all our Sellers over the phone, and appreciate your patience as we work to answer all support requests.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 7, 08:19 PST
Dec 6, 2021
Resolved - We've resolved the issue we saw with Square Shop checkout, thanks for your patience while our team worked on a fix.
Dec 6, 17:35 PST
Investigating - We're investigating reports that customers are currently unable to complete checkout when attempting to purchase hardware via the Square Shop. We'll have further updates on this issue shortly, thanks for your patience in the meantime.
Dec 6, 17:15 PST
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Nov 26, 18:14 PST
Investigating - North American Sellers seeking phone support will experience higher than expected wait times on Thursday, November 25th & Friday, November 26th.

Our teams are working diligently to assist all our Sellers over the phone, and appreciate your patience as we work to answer all support requests.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 24, 17:50 PST
Nov 25, 2021

No incidents reported.

Nov 24, 2021
Nov 23, 2021

No incidents reported.