Square status - United States

All Systems Operational
Transfers Operational
Point of Sale Operational
Dashboard Operational
API Operational
Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020
Resolved - The connectivity issues we've experienced with our services have been fully resolved.
We know how detrimental a service interruption can be to your business, and we appreciate you for bearing with us.
Feb 25, 14:47 PST
Monitoring - Our Engineering team has identified the root cause of the connectivity issues we were experiencing today.
In the mean time, some services such as API Payments, Dashboard, and the Support Center are now running normally. Thank you for your continued patience.
Feb 25, 14:23 PST
Identified - We're beginning to see services returning back to normal and we'll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues. Thanks for your continued patience and understanding.
Feb 25, 13:57 PST
Update - We have discovered that API payments are also affected. We appreciate your patience as we continue to investigate.
Feb 25, 13:25 PST
Update - We are continuing to investigate this issue.
Feb 25, 13:22 PST
Update - We're currently investigating connectivity issues with the Square Point of Sale app, payments, Square Dashboard, and Support Center.

We'll be back with an update as soon as we have more information. Thanks for your patience while we dig into this!
Feb 25, 13:16 PST
Update - We are continuing to investigate this issue.
Feb 25, 13:12 PST
Update - We are continuing to investigate this issue.
Feb 25, 13:12 PST
Investigating - We're currently investigating connectivity issues with the Square Point of Sale app, payments, Square Dashboard, and Support Center.

We'll be back with an update as soon as we have more information. Thanks for your patience while we dig into this!
Feb 25, 13:07 PST
Feb 24, 2020
Resolved - Issues related to Instant Transfers and Debit/Bank account linking specific to Chase accounts has been fully resolved. We’re sorry for any disruptions this may have caused. Thanks for sticking with us as we worked through the issue.
Feb 24, 10:23 PST
Monitoring - Our Engineering team has implemented a fix for issues related to Instant Transfers and Debit/Bank account linking specific to Chase accounts. We're starting to see sellers have success with linking their cards and bank accounts and are now able to send Transfers.

Sorry for the disruption this morning and thanks for your continued patience. We'll continue to monitor and report back once this has been fully resolved.
Feb 24, 10:02 PST
Update - Our engineering team was able to confirm the issues related to Instant Transfers and Debit/Bank account linking is specific to Chase bank accounts and Chase debit cards. All other bank accounts and cards should behave as normal. We're working closely with our upstream banking partners to resolve this disruption as quickly as possible. Thanks for your continued patience
Feb 24, 09:15 PST
Investigating - We’re investigating reports of Instant Transfers being unavailable with Chase debit cards and the inability to link Chase bank accounts. Our Engineering Team is actively investigating the root cause. We’ll be back with another update shortly. Thanks for your patience.
Feb 24, 08:17 PST
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Postmortem - Read details
Feb 21, 13:20 PST
Resolved - We have recovered all services, and they are now running normally.

Again, we're truly sorry for the frustration experienced as a result, and we greatly appreciate your patience. Thanks for sticking with us.
Feb 12, 16:02 PST
Monitoring - We’re beginning to see services recover, and we’ll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues.

We know how detrimental a service interruption can be to your business, and we thank you for being patient with us. We’ll return with another update here shortly.
Feb 12, 15:13 PST
Update - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers during this service disruption.
Feb 12, 15:10 PST
Identified - We're continuing to investigate issues impacting the Square Point of Sale app and Dashboard. We now know that multiple services are also being impacted and causing merchants not to be able to login.

Our team is working diligently towards a resolution. We'll share more updates as we receive them.
Feb 12, 14:53 PST
Update - We're currently investigating connectivity issues with the Square Point of Sale app as well as the Dashboard.

We'll be back with an update as soon as we have more information. Thanks for your patience.
Feb 12, 14:39 PST
Update - We are continuing to investigate this issue.
Feb 12, 14:39 PST
Update - We are continuing to investigate this issue. We'll be back as soon as we have more information. Thank you for your patience.
Feb 12, 14:34 PST
Investigating - We're currently investigating connectivity issues with the Square Point of Sale app as well as the Dashboard.

We'll be back with an update as soon as we have more information. Thanks for your patience.
Feb 12, 14:32 PST