Square US Status

All Systems Operational

Payments Operational

Deposits Operational

Point of Sale Operational

Dashboard Operational

Appointments Operational

Payroll Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2019

No incidents reported today.

Mar 25, 2019

Phone Support: Higher than Expected Wait Times for North America

Resolved - We're back up to speed. Thank you for your patience and understanding this morning.
Mar 25, 13:42 PDT

Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Mar 25, 11:40 PDT

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

Online Store Performance Issues

Resolved - The Online Store navigation issues from earlier have been fully resolved. We appreciate your patience as we worked to clear this up.
Mar 20, 08:28 PDT

Monitoring - Our Engineering Team identified the cause of today's issues with Online Store and implemented a fix. The ability to access and edit settings is now working as expected. We'll continue to monitor the situation closely and we’ll post here when this has been completely resolved.

Sorry again for the disruption this caused today. We really appreciate your patience.
Mar 20, 08:07 PDT

Investigating - We're investigating reports of Online Store performance issues where some sellers are unable to edit their store. We'll be back with an update as soon as possible.
Mar 20, 06:53 PDT

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

Point of Sale: Delayed Deposits

Resolved - Great news! Our Payments engineering team confirmed that funds were sent successfully to our U.S. Sellers, with funds arriving to linked bank accounts this afternoon.

We're sorry for any disruptions this might've cause, and thank you again for your patience and understanding.
Mar 12, 13:14 PDT

Monitoring - Our Payments engineering team has implemented a fix for the delayed settlements impacting U.S. Sellers. While there still may be a slight delay in deposits being reflected on your bank statement, funds should arrive to your bank account by mid-afternoon.

We'll continue to monitor things through the morning to make sure funds are being sent properly.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this might've cause.

Thank you for your patience and understanding.
Mar 12, 00:10 PDT