Square status - United States

All Systems Operational
Transfers Operational
Point of Sale Operational
Dashboard Operational
API Operational
Payments Operational
Online Store Operational
Email Notification Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2020

No incidents reported today.

May 28, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
May 28, 18:05 PDT
Investigating - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
May 28, 11:02 PDT
Resolved - The issues related to balance update delays, Instant Transfers, and use of your Square Card have been fully resolved.

Thank you for your patience and understanding today.
May 28, 17:54 PDT
Investigating - As a result of service issues experienced earlier, we’re investigating reports of a delay in updates to Square balances. This may impact your ability to initiate Instant Transfers, or use your Square Card.

We want to assure you that physical card payments have not been affected and have processed as normal, despite a delay in being reflected within transactions and your balance.

We’ll be back with an update as soon as possible.
May 28, 16:20 PDT
Resolved - While impacted services from today have recovered, as a result of these issues, you may see a delay in transaction visibility, and Square Card balance.

We are very sorry for the trouble that this caused today and will be posting updates on these delays as we receive them.
May 28, 16:42 PDT
Update - We’re beginning to see services recover, and we’ll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues.

We want to assure you that throughout this outage, physical card payments have not been affected and have processed as normal, despite a delay in being reflected within transactions.
May 28, 13:27 PDT
Update - We are continuing to monitor for any further issues.
May 28, 13:26 PDT
Monitoring - We’re beginning to see services recover, and we’ll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues.

We want to assure you that throughout this outage, physical card payments have not been affected and have processed as normal, despite a delay in being reflected within transactions.

Thank you for being patient with us, and we’ll return with another update here shortly.
May 28, 12:06 PDT
Identified - Our Teams have identified the cause of services impacted. We are actively working towards implementing a fix and look to provide further updates soon.

Continue to check back to issquareup.com for most up to date information. Thanks for hanging with us.
May 28, 11:41 PDT
Update - Our Engineering team is working to identify the cause of issues regarding services through Point of Sale, Online Store, Appointments, and other related products.

We will continue to push new updates out on issquareup.com. Thank you for your continued patience.
May 28, 11:21 PDT
Update - We are currently investigating issues regarding Payments through the POS App, Virtual Terminal, Invoicing, and other products. Our Engineering Teams are aware and will update issquareup.com as more info becomes available. Thank you for your patience.
May 28, 11:18 PDT
Investigating - We are currently investigating issues regarding Payments through the POS App, Virtual Terminal, Invoicing, and other products. Our Engineering Teams are aware and will update issquareup.com as more info becomes available. Thank you for your patience.
May 28, 11:08 PDT
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
May 18, 17:59 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
May 18, 08:13 PDT
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.