Square US Status

Limited Phone Support on Friday, August 17th

Monitoring - Due to a team-building event, we have limited availability of phone support for the rest of the day.

We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Aug 17, 10:43 PDT

Payments Operational

Point of Sale Operational

Dashboard Operational

Appointments Operational

Cash App Operational

Payroll Operational

Phone Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 16, 2018

Multiple Performance Issues: Point of Sale app, Dashboard

Resolved - The issues impacting multiple services have been resolved. We apologize for any inconvenience caused.
Aug 16, 21:30 PDT

Investigating - We are currently investigating an issue causing intermittent slowness with some of our core products. You may experience issues whilst navigating our website, and using our Square Point of Sale app. We'll be back with an update shortly.
Aug 16, 21:17 PDT

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

Intermittent Account Log In Failures

Resolved - We truly appreciate everyone's patience as our Engineering Team worked to solve this issue.

All impacted services have been restored and it’s business as usual.
Aug 9, 14:58 PDT

Monitoring - Our Engineering Team has implemented a fix and we are now monitoring the results. All Square Sellers should be able to access the Square Point of Sale app and the Square Dashboard now.

We are still experiencing higher than normal wait times on our phone lines. If your issue is not urgent we recommend visiting sellercommunity.com or squareup.com/help.

Thank you for bearing with us as we worked to resolve this issue.
Aug 9, 14:40 PDT

Identified - Our Engineering Team has identified the root cause of this issue, which was due to an internal update, and are implementing a fix. Some sellers are still not able to access their Square accounts at this time.

We are still experiencing high wait times on phones as a result of this afternoon’s issues and appreciate your patience.
Aug 9, 14:25 PDT

Investigating - We're actively investigating an issue that is preventing some customers from being able to log in to their Square accounts. Payments are not affected, but please do not log out of your account at this time.

As result of this incident we are experiencing significant wait times on our phone lines. If your issue is not urgent, please visit squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, please request a callback when the option is available. You will not lose your place in line.

Thank you for your patience with us - we will be back with an update as soon as we have additional information to share.
Aug 9, 13:40 PDT

Cash App: Intermittent Connection Issues

Resolved - Cash App is up and running normally again. We appreciate your patience today! Some customers may experience delays while our systems catches up with payments that were sent while we were experiencing connection errors. No need to resend any payment that is currently pending - it will process shortly and your app activity will alert you when it's complete.
Aug 9, 13:26 PDT

Monitoring - We're seeing steady improvements in stability, though some customers will still experience a connection timeout when attempting to send a payment. Payments will process shortly, so please do not reattempt a pending transaction. Cash Card and Bitcoin transactions are processing normally.
Aug 9, 13:19 PDT

Identified - Our team has identified the underlying issue and is actively working to restore full service. We'll let you know as soon as we have more news to share - thanks for sticking with us!
Aug 9, 13:00 PDT

Investigating - We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Aug 9, 12:48 PDT

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

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