All Systems Operational
Payments Operational
United States Operational
Canada Operational
Australia Operational
Japan Operational
Point of Sale Operational
United States Operational
Canada Operational
Australia Operational
Japan Operational
Dashboard Operational
United States Operational
Canada Operational
Australia Operational
Japan Operational
Appointments Operational
Payroll Operational
Square Cash Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2017

No incidents reported today.

Mar 21, 2017
Resolved - All issues affecting Square Point of Sale card acceptance and Square Cash payments have been resolved and the ability to send and receive payments has been restored.

If you have questions about the status of a sent or received payment in Square Cash, please check your Transaction Activity. While most payments that experienced a delay have been pushed through successfully, there could be some payments that have failed due to the issues we've encountered with our upstream payment partner. We're sorry for the trouble this caused you, and thank you so much for your patience.
Mar 21, 10:39 PDT
Update - Square Cash Customers - Some Cash payments are slightly delayed due to the issue one of our third-party partners experienced this morning. While we work through the backlog towards full recovery, please wait to retry any payment attempts until you're able to confirm it in your Transaction Activity. Thanks again for your patience.
Mar 21, 10:00 PDT
Update - Square Payments Customers - The third-party service issues that were causing high declines with card payment acceptance should be resolved. If you plan to refund a customer, only request the refund once, as there could be a delay in the refund appearing in your activity.
If you're giving us a call for additional support, there could be an increased hold time due to this issue.

Square Cash Customers - Some Cash payments are being slightly delayed due to the issues with our third-party payments partner. While we work through the backlog and get fully recovered, please wait to retry any payment attempts until you're able to confirm it in your Transaction Activity.
Mar 21, 09:23 PDT
Update - No additional updates to share at this time. The previous information still holds true as we continue to work toward a full recovery and get through all backlogs.

Square Payments Customers - If you plan to refund a customer, only request the refund once as there could be a delay in the refund appearing in your activity.
Most sellers are able to take payments with all card types, however if you continue to experience repeated declines please consider asking for an American Express card, as we've seen higher decline rates with Visa and MasterCard. If you're giving us a call for additional support, there could be an increased hold time due to this incident.

Square Cash Customers - With the underlying issues now identified, we're continuing to work through the backlog. Please wait to retry any payment attempts until you're able to confirm it in your Transaction Activity.
Mar 21, 08:49 PDT
Update - Square Payments Customers - As we continue to work toward a full recovery, if you plan to refund a customer only request the refund once. Hold off on any additional attempt until the original request appears in your Recent Activity page.
Most sellers are able to take payments with all card types, however if you continue to experience repeated declines please consider asking for an American Express card, as we've seen higher decline rates with Visa and MasterCard. If you're giving us a call for additional support, there could be an increased hold time due to this incident.

Square Cash Customers - We believe we've resolved the underlying issues, but we're working through the backlog. Please wait to retry any payment attempts until you're able to confirm it in your Transaction Activity.
Mar 21, 08:25 PDT
Update - Square Payments Customers - We're seeing more successful payments as we continue toward full recovery. Most sellers are able to take payments with all card types, however if you continue to experience repeated declines please consider asking for an American Express card, as we've seen higher decline rates with Visa and MasterCard.

Square Cash Customers - We believe we've resolved the underlying issues, but we're working through the backlog. Please wait to retry any payment attempts until you're able to confirm it in your Transaction Activity.
Mar 21, 08:05 PDT
Update - Square Payments Customers - We're continuing to recover from this morning's incident, though most customers are able to take payments successfully with all card types. If you continue to experience repeated declines, please consider asking for an American Express card, as we've seen higher decline rates with Visa and MasterCard.

Square Cash Customers - Square Cash is also continuing to recover. If you attempted a payment earlier today, please do not attempt it again until you are able to confirm it in your Transaction Activity.

Thank you so much for your patience. We'll continue to update as we have additional information.
Mar 21, 07:27 PDT
Monitoring - Square Payments Customers - Engineers have been able to work around the third-party service outage, and are seeing increased approval rates as result of changes that have been made in the last 15 minutes. We're actively working to chase down lingering issues. If you are continuing to experience repeated declines, please consider asking for an American Express card, as we've seen higher decline rates with Visa and MasterCard.

Square Cash Customers - Captured transactions are not currently showing up in your Transaction Activity. If you've recently completed a payment, please do not attempt it again until you are able to confirm it in your Transaction Activity.

We'll continue to update as we know more.
Mar 21, 06:55 PDT
Update - Unfortunately we do not have additional information to share. Engineers are actively working to resolve the high decline rates, which the result of a service outage with one of our upstream payment partners. Thank you for your continued patience. We will update as soon as there's additional information available.
Mar 21, 06:40 PDT
Identified - One of our third-party payment partners is still experiencing a major service issue, which is the root cause of the increase in declined payments on our side. Though a fix has been identified, our engineering team is still in process of testing, so it has not yet been implemented. We will provide more information as soon as it becomes available.
Mar 21, 06:03 PDT
Update - We've identified an issue with one of our upstream payment systems causing some merchants to have all payments declined or unavailable. There is a solution being put in place, however some cards may be declined until this is fully implemented. We appreciate your patience and we will have an additional update shortly.
Mar 21, 05:37 PDT
Update - We have identified an issue resulting in declined VISA transactions (U.S.-only) through Point-of-Sale, Virtual Terminal, and Square Cash and are working to investigate further. We will be sure to provide an update as soon as more information is available -- we greatly appreciate your patience!
Mar 21, 05:16 PDT
Update - We're currently looking into an issue that may cause select payments within Point-of-Sale, Virtual Terminal, and Square Cash to be declined. Thank you once more for your patience and we'll be sure to update with more information shortly!
Mar 21, 04:45 PDT
Investigating - We're currently looking into an issue that is causing select payments to be declined in Point-of-Sale and Virtual Terminal. Appreciate your patience and we'll update again shortly!
Mar 21, 04:28 PDT
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Postmortem - Read details
Mar 17, 13:18 PDT
Resolved - All Square services have been fully restored. Thank you for your patience with us as we’ve worked to resolve this issue!

We know that today’s payments outage was due to a change we made to one of our back-end systems, resulting in capacity issues. We will follow our standard postmortem process, and in this instance, will make the results public on this page.

Again, sincere apologies to all of our customers, and their customers. Today’s issues were well outside what we expect of our service and of ourselves.
Mar 16, 13:17 PDT
Update - We’ve fully restored payments and most Square services; however, we’re still experiencing issues with two-factor authentication and are working with our third-party partner to resolve.

Our sellers depend on Square to run their businesses, and we sincerely apologize for the disruption to both our sellers and their customers today. We’re continuing to monitor and provide updates on this page.
Mar 16, 12:30 PDT
Monitoring - Note: If you’ve been using Offline Mode, please *DO NOT DELETE YOUR APP*.

Service has returned to near-normal levels. It is possible that some intermittent issues may occur for the next 15 minutes, but functionality should largely be restored. If you continue to experience issues, please try standard app troubleshooting, i.e., quit and restart your app -- DO NOT delete the app.

We’re continuing to monitor the situation, and will provide additional updates. We will also update this page once the issue has been fully resolved. Again, thank you for your patience.
Mar 16, 12:13 PDT
Update - We’re still experiencing issues; however, we are seeing initial positive improvements in response to the steps we have taken to remove load from the affected service. We will continue to provide updates on this issue every 15 minutes on this page. Thank you again for your patience.
Mar 16, 11:53 PDT
Update - We are continuing to work to resolve the issues affecting payments and other Square services.

For sellers logged in to Square, we recommend switching to offline mode to continue taking swipe payments without a connection. Offline mode instructions are available at: squ.re/offlinemode.

If you’re not currently logged in to Square, we recommend taking an alternative form of payment.

Again, we are so sorry for the disruption to your business. We will continue to provide updates on this issue every 15 minutes on this page. Thank you again for your patience.
Mar 16, 11:39 PDT
Update - Our merchant authentication service is currently experiencing issues that are affecting most payments and other Square services. We are working as quickly as possible to resolve the issue, but we do not have an immediate timeline for resolution.

If you’re currently logged in to Square, we recommend switching to offline mode to continue taking swipe payments. Offline mode instructions are available at: squ.re/offlinemode

If you’re not currently logged in to Square, we recommend taking an alternative form of payment.

Again, we are so sorry for the disruption to your business. We will continue to provide updates on this issue every 15 minutes on this page. Thank you again for your patience.
Mar 16, 11:23 PDT
Update - Our merchant authentication service is currently degraded, which is affecting payments and other Square services.

Though the cause has been identified, and our engineering team is working as quickly as possible, we do not have an immediate timeline for resolution.

If you’re currently logged in to Square, we recommend switching to offline mode to continue taking swipe payments. Offline mode instructions are available at: squ.re/offlinemode

If you’re not currently logged in to Square, we recommend taking an alternative form of payment.

Again, we are so sorry for the disruption to your business. We will continue to provide updates on this issue every 15 minutes on this page. Thank you again for your patience.
Mar 16, 11:09 PDT
Update - We are currently experiencing a service issue that is affecting payments and other Square services. We have identified the cause and are working to resolve this issue as quickly as possible, though unfortunately we do not have an immediate timeline for resolution.

In the meantime, we recommend that all sellers switch to offline mode, which will enable you to continue taking payments via swiping. Note: you’ll need to already have been logged in to enable offline mode. Offline mode instructions are available at: squ.re/offlinemode

We know that this is a significant disruption to your business. We will continue to provide updates on this issue every 15 minutes on this page. Thank you for your patience.
Mar 16, 10:54 PDT
Identified - We are currently experiencing a service issue that is affecting payments and other Square services. We have identified the cause and are working to resolve it as quickly as possible. We understand this is disruptive to your business, and we are really sorry.

While we continue working to resolve the issue, we recommend that all sellers switch to offline mode, which will enable you to continue taking payments via swiping. Offline mode instructions are available at: squ.re/offlinemode

We will provide updates on this issue every 15 minutes on this page. Thank you for your patience.
Mar 16, 10:38 PDT
Investigating - We're currently investigating multiple outages impacting various Square services. We'll have more information and should be back up shortly.
Mar 16, 10:21 PDT
Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017

No incidents reported.

Mar 8, 2017
Resolved - Thank you again for your patience and support today.
Mar 8, 18:01 PST
Monitoring - Today is International Women's Day, and many of our colleagues have chosen to take the day in recognition of the economic power and significance that women have in the global economy. We stand with these employees, and unfortunately are not able to offer phone support at this time. Please visit squareup.com/help for access to our help articles or sellercommunity.com for access to our customer forum posts. Thank you for your patience and support.
Mar 8, 06:56 PST