Square status - United States

All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
eCommerce Operational
Appointments Operational
Customer Management Operational
Team Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021
Resolved - The scheduled maintenance time with our website shipping partner is now complete. Real Time Shipping is now available for your website.

Thanks for bearing with us.
Jan 23, 05:47 PST
Investigating - Our website shipping partner has scheduled maintenance time between 11:30 PM PT on 1/22 and 1:00 AM PT on 1/23. If Real Time Shipping is set up on your website, your website will not be able to provide quotes during these hours.

To ensure that a shipping rate displays during the maintenance time, please set up a default shipping rate, if you have not already. If a default rate is set up, the default rate will be displayed. If there is not a default rate set up, the shipping rate will display as $0.
Jan 22, 17:30 PST
Jan 22, 2021
Resolved - The delays we experienced today with transfers and verified bank accounts have been resolved and services are back up to speed.

Thank you again for your patience and understanding as we worked towards a resolution.
Jan 22, 13:44 PST
Monitoring - We’ve confirmed with our Payments Engineering team that transfers are beginning to display correctly in the Dashboard for Sellers who added a bank account yesterday (1/21).

Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 22, 12:39 PST
Identified - Our Payments Engineering team has identified the issue with yesterday’s delayed transfers. We can confirm this issue is only affecting Sellers who attempted to add a bank account yesterday (1/21). Existing accounts before Thursday 1/21 will not be experiencing such issues.

Once a fix has fully begun to be implemented, we will update accordingly.
Jan 22, 08:10 PST
Update - Our teams are still investigating reported issues regarding some transfers from Thursday, 1/21 relating to bank account verification errors.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this has caused. We will be back with more info as we know it.
Jan 22, 07:56 PST
Investigating - We're investigating reports of delayed transfers from Thursday, 1/22/21. As of now, Sellers may see an incorrect error message that no bank account is linked and verified within their Online Dashboard.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 22, 07:28 PST
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - Testing is now complete and reporting has recovered sooner than expected. Thank you again!
Jan 12, 14:40 PST
Monitoring - Engineering is performing some tests that will delay the appearance of transaction reporting by about 10-15 minutes. Payments themselves will not be impacted.

We will post again when the test is complete. Thank you!
Jan 12, 14:27 PST
Resolved - The issues causing false messaging claiming sellers needed to verify their identity on the Overview section of Square Online have now been fully resolved. Payments were not affected and will transfer according to your normal pay schedule.

We apologize for the false alarm this messaging caused and appreciate your patience as we worked to remove the messaging from your Dashboards.
Jan 12, 11:56 PST
Investigating - We’re investigating multiple reports of sellers seeing a false request to verify their identity within the Overview section of Square Online.

Our Engineering Team is aware of this issue and working quickly to implement a fix. We’ll be back with an update as soon as we have one available. Thank you for your patience.
Jan 12, 11:36 PST
Jan 11, 2021
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Jan 11, 17:11 PST
Identified - We're experiencing higher than expected wait times today for the Hardware phone queue.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding.
Jan 11, 16:10 PST
Jan 10, 2021

No incidents reported.