All Systems Operational
Deposits
Operational
Point of Sale
Operational
Dashboard
Operational
Appointments
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2019
No incidents reported today.
Oct 14, 2019
No incidents reported.
Oct 13, 2019
No incidents reported.
Oct 12, 2019
No incidents reported.
Oct 11, 2019
No incidents reported.
Oct 10, 2019
Resolved -
The issues that caused Instant Deposit delays and Square Balance inaccuracies have been fully resolved.
Thank you for your patience this evening.
Oct 10, 18:02 PDT
Thank you for your patience this evening.
Oct 10, 18:02 PDT
Monitoring -
Good news! Our engineering team identified the root cause of the issues impacting Instant Deposits and Square Balance. All sellers should now be able to access their funds in their Square Balance using Square Card as well as send an Instant Deposit.
Sorry for the disruption this evening. We're monitoring these services closely and we return with an update as soon as everything is fully resolved.
Oct 10, 17:51 PDT
Sorry for the disruption this evening. We're monitoring these services closely and we return with an update as soon as everything is fully resolved.
Oct 10, 17:51 PDT
Investigating -
We're investigating reports of delays with Instant Deposits and Square Balance updates related to Point of Sale. We'll be back with an update as soon as possible.
Oct 10, 17:35 PDT
Oct 10, 17:35 PDT
Resolved -
Phone support is up and running again for all teams. Thank you for your patience and understanding.
Oct 10, 14:20 PDT
Oct 10, 14:20 PDT
Identified -
Due to a team-building event, phone support will be unavailable for a short period of time for the following specialist teams:
Appointments
Loyalty, Marketing and Directory
Account Services
Payroll
We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Phone support will return to full availability following the event.
Please visit squareup.com/help for access to our help articles and email support. You can also visit sellercommunity.com to access our customer forum posts.
Thank you for your patience.
Oct 10, 12:25 PDT
Appointments
Loyalty, Marketing and Directory
Account Services
Payroll
We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Phone support will return to full availability following the event.
Please visit squareup.com/help for access to our help articles and email support. You can also visit sellercommunity.com to access our customer forum posts.
Thank you for your patience.
Oct 10, 12:25 PDT
Oct 9, 2019
No incidents reported.
Oct 8, 2019
No incidents reported.
Oct 7, 2019
Resolved -
The issues we experienced today that caused Square Card balances and Deposits reporting to be delayed have been fully resolved.
Thank you very much for bearing with us.
Oct 7, 12:44 PDT
Thank you very much for bearing with us.
Oct 7, 12:44 PDT
Update -
Good news! The Deposits section of the Point of Sale app and online Square Dashboard are now fully up to date. All Square Card balances are up to date too.
We’re very sorry again for the trouble this caused today. We’re continuing to monitor this situation and we’ll post a final update to confirm these issues have been fully resolved.
Oct 7, 12:22 PDT
We’re very sorry again for the trouble this caused today. We’re continuing to monitor this situation and we’ll post a final update to confirm these issues have been fully resolved.
Oct 7, 12:22 PDT
Update -
We’re making progress and Square Card balances are updating.
Our team is continuing to work towards a resolution for Deposit reporting in the Point of Sale app and online Dashboard. We’ll keep you updated as soon as we have more information to share.
Oct 7, 10:56 PDT
Our team is continuing to work towards a resolution for Deposit reporting in the Point of Sale app and online Dashboard. We’ll keep you updated as soon as we have more information to share.
Oct 7, 10:56 PDT
Update -
Our Engineering team is making progress and customers can now pay Invoices. API reporting is also updating.
We're still working to resolve the issues affecting the Deposits section of the Point of Sale App and the online Square Dashboard. Square Card Balances are not updating at this time.
We’ll continue to share updates here, we really appreciate your patience in the meantime.
Oct 7, 10:21 PDT
We're still working to resolve the issues affecting the Deposits section of the Point of Sale App and the online Square Dashboard. Square Card Balances are not updating at this time.
We’ll continue to share updates here, we really appreciate your patience in the meantime.
Oct 7, 10:21 PDT
Update -
All of the appropriate teams are working to resolve the issues causing multiple services to be down. We'll be back with an update as soon as possible.
Oct 7, 09:16 PDT
Oct 7, 09:16 PDT
Update -
Our team is continuing to work towards a resolution for the issues we're currently experiencing.
Along with the Square Card balance not showing updates, sellers may see declined payments when using the Square Card.
We'll continue to share updates as they become available.
Oct 7, 08:39 PDT
Along with the Square Card balance not showing updates, sellers may see declined payments when using the Square Card.
We'll continue to share updates as they become available.
Oct 7, 08:39 PDT
Update -
Our Engineering team has identified the root cause of the issues at hand and are actively working on a fix.
At this time the following services are still experiencing intermittent timeouts: Deposits page in the Point of Sale App and Dashboard, ability for customers to pay invoices, refunding payments, API Reporting, and Square Card Balances not updating.
Thank you for your continued patience. We'll have another update shortly.
Oct 7, 08:11 PDT
At this time the following services are still experiencing intermittent timeouts: Deposits page in the Point of Sale App and Dashboard, ability for customers to pay invoices, refunding payments, API Reporting, and Square Card Balances not updating.
Thank you for your continued patience. We'll have another update shortly.
Oct 7, 08:11 PDT
Update -
Engineering is still investigating issues with the Deposits page not loading, API reporting, and Square Card balances not updating.
We've also had reports of intermittent issues with customers accessing Invoices and sellers not being able to issue refunds. The team is working diligently on implementing a fix.
We'll be back with another update as soon as we have more information to share.
Oct 7, 07:47 PDT
We've also had reports of intermittent issues with customers accessing Invoices and sellers not being able to issue refunds. The team is working diligently on implementing a fix.
We'll be back with another update as soon as we have more information to share.
Oct 7, 07:47 PDT
Identified -
Our Engineering team has identified the cause of connectivity issues with the Deposits page, API payments, and Square Card balances. Some customers are also experiencing issues paying invoices.
Thank you for your patience while we continue to work towards a resolution.
Oct 7, 07:23 PDT
Thank you for your patience while we continue to work towards a resolution.
Oct 7, 07:23 PDT
Update -
Our Engineering Team is still investigating issues with the Deposits page in the POS app and Dashboard. They’re also still looking into issues with Square Card balances, as well as API payments.
We will continue to provide updates as we have more information to share.
Oct 7, 07:04 PDT
We will continue to provide updates as we have more information to share.
Oct 7, 07:04 PDT
Investigating -
We're investigating reports that sellers aren't able to view the Deposits page on both the Point of Sale app and in the Dashboard.
Sellers are also having issues seeing their Square Card balance being updated.
We apologize for the inconvenience this causes, and we'll be back with an update shortly.
Oct 7, 06:44 PDT
Sellers are also having issues seeing their Square Card balance being updated.
We apologize for the inconvenience this causes, and we'll be back with an update shortly.
Oct 7, 06:44 PDT
Oct 6, 2019
No incidents reported.
Oct 5, 2019
No incidents reported.
Oct 4, 2019
No incidents reported.
Oct 3, 2019
No incidents reported.
Oct 2, 2019
No incidents reported.
Oct 1, 2019
No incidents reported.