Square US Status

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

Phone Support: Higher than Expected Wait Times for North America

Resolved - We're back up-to-speed! Thank you for your patience earlier today.
Nov 19, 11:16 PST

Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 19, 07:46 PST

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

Limited Phone Support Availability - North America

Resolved - Thank you again for your patience today. We expect to provide full support on the phone lines starting tomorrow morning at 6:00 AM Pacific Time, assuming that the weather forecast is clear.
Nov 15, 18:00 PST

Update - Due to winter weather and associated hazardous road conditions in the Saint Louis, MO area where some of our team members are based, some sellers may experience longer wait times while calling in this afternoon.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we support our employees during the winter storms, and if you're in the area, please stay safe.
Nov 15, 09:38 PST

Identified - Due to winter weather and associated hazardous road conditions in the Saint Louis, MO area, many of our St. Louis-based colleagues are working remotely. As result, some sellers may experience longer wait times while calling in this afternoon.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we support our employees during the winter storms, and if you're in the area, please stay safe.
Nov 15, 05:42 PST

Nov 14, 2018

Phone Support: Limited Capacity for North America

Resolved - All phone operations are back to normal. We appreciate your patience and understanding.
Nov 14, 14:35 PST

Identified - Phone support is currently available in a limited capacity due to higher than expected call volume.

We know it’s important to get the help you need. Please visit squareup.com/help for access to our help articles and email support, or visit sellercommunity.com to access our customer forum.

If you need help right away, you can call in and request a callback. You won’t lose your place in line.
Nov 14, 12:40 PST

Nov 13, 2018

Square Invoices: New sellers are not able to send invoices

Resolved - Good news! All new sellers can now send Invoices from the Point of Sale app and the online Square Dashboard.

We’re sorry for the trouble this caused. Thank you for bearing with us today.
Nov 13, 14:52 PST

Update - Our engineering team is working to resolve this issue and is making progress. Unfortunately, some new sellers may be unable to send Invoices with Square.

We’ll provide another update as soon as this issue is fully resolved. We really appreciate your continued patience.
Nov 13, 13:52 PST

Identified - When trying to send an Invoice, new sellers may see an error in the Point of Sale app and on their online Square Dashboard. Our team has identified the root cause of this issue, and is actively working on a fix.

We’re sorry for the disruption this may cause today and we’ll continue to share updates as we have them.
Nov 13, 12:22 PST

Investigating - We're investigating reports that some new sellers are not able to create or send Square Invoices. We'll be back with an update as soon as we can.
Nov 13, 11:47 PST

Phone Support: Limited Capacity for North America

Resolved - All phone operations are back to normal. We appreciate your patience and understanding.
Nov 13, 14:02 PST

Identified - Phone support is currently available in a limited capacity due to higher than expected call volume.

We know it’s important to get the help you need. Please visit squareup.com/help for access to our help articles and email support, or visit sellercommunity.com to access our customer forum.

If you need help right away, you can call in and request a callback. You won’t lose your place in line.
Nov 13, 10:58 PST

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Phone Support: Limited Capacity for North America

Resolved - All phone operations are back to normal. We appreciate your patience and understanding today.
Nov 8, 15:36 PST

Identified - Phone support is available in a limited capacity for a short period of time.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 8, 13:44 PST

Nov 7, 2018

No incidents reported.

Nov 6, 2018

Phone Support: Limited Hours for North America

Resolved - Thanks for your patience as we supported our employees’ right to exercise their vote. Phone lines will reopen tomorrow morning at 6am Pacific Time.
Nov 6, 18:09 PST

Identified - To allow our team the necessary time to vote, phone support will only be available today from 7am - 2pm PST. Our team will be back online starting tomorrow, Wednesday, November 7th, 2018 at 6am PST.

We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Nov 6, 06:00 PST