All Systems Operational
Payments Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Point of Sale Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Dashboard Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Appointments   Operational
Payroll   Operational
Cash App   Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Resolved - All impacted services are fully functional. We truly appreciate your patience as we worked to fix this issue.
Feb 15, 15:46 PST
Monitoring - Instant Deposit service is restored. Reporting should now be up to date and include all recent transactions as well. Our Engineering Team quickly identified the issue causing the outage and implemented a fix.

We’re sorry for this hiccup and appreciate you bearing with us.
Feb 15, 15:23 PST
Update - Our Engineering Team is currently investigating an issue that is affecting Instant Deposit availability for some sellers, as well as Deposit Reporting. If it appears that recent transactions are not included in your reporting, please rest assured transactions are being captured successfully and you can continue processing payments as normal.

We will follow up with another update as soon as possible.
Feb 15, 15:00 PST
Investigating - We're investigating issues where some sellers are reporting challenges in initiating Instant Deposits. We will be back shortly with an update.
Feb 15, 14:33 PST
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - Phone support is back for all Square Sellers.

We really appreciate your patience and thank you for understanding.
Feb 13, 13:40 PST
Identified - Phone support is available in a limited capacity for a short period of time. If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

Thank you for your patience - we will update when our phone lines are fully available.
Feb 13, 13:10 PST
Resolved - All impacted services are fully functional. We are very sorry for the trouble that this caused today and we truly appreciate your patience as we worked to resolve this issue.
Feb 13, 12:26 PST
Monitoring - All services have been restored, including the ability to log into Point of Sale, but we will continue to monitor the health of our service over the next 30 minutes before closing out this issue. Item Library, Reporting, Refunds, and Device Codes should all be up and running, as well as Invoices and Appointments.

Reporting will be slightly delayed as the service catches up with the payments you took over the last 45 minutes, so please don't be alarmed if your reporting looks a bit off. It will catch up within the next 30 minutes. We're also continuing to work through longer-than-usual wait times on our phone lines, so thank you for your patience if you're trying to reach our team.

We are so sorry for this interruption to your business. Thanks for bearing with us.
Feb 13, 11:48 PST
Identified - Service issues are currently impacting: Point of Sale (ability to log in, Item Library, Reporting, Refunds, Device Codes), Invoices, Appointments. These issues were caused by internal database maintenance, and our team is actively working towards a resolution.

If you are not logged in to Point of Sale, please log into squareup.com/dashboard and use Virtual Terminal to process payments.

If you are logged in to Point of Sale, please do not log out. You will still be able to process payments, but note that your reporting is not currently accurate.

Sincere apologies for the disruption to your business. We will be back within 20 minutes with another update.
Feb 13, 11:35 PST
Update - We’re currently experiencing service issues with our Item library and the ability to log in to the Point of Sale application. If you are not currently logged into Point of Sale you will not be able to log in.

Our engineering team has identified the root cause, and is actively working on a fix. In the meantime, please do not log out of Point of Sale. We will be back within 20 minutes with another update.
Feb 13, 11:22 PST
Investigating - We're investigating reports of Point of Sale app and online Square Dashboard performance issues. We'll be back with an update as soon as possible.
Feb 13, 11:07 PST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.