Update - We're continuing to work with our card partners to resolve the issue causing declined and duplicate Cash Card transactions. We understand some customers are seeing discrepancies between their activity and their balance. These will be reconciled.

As a reminder, please do not re-attempt any declined payments. We'll return with an update around when to expect your transactions to be voided/refunded once we receive further details. We truly appreciate your continued patience.
Jan 19, 16:18 PST

Update - We're still experiencing a high number of declined and duplicate Cash Card transactions and are continuing to work with our partners towards a resolution. We'll share details here around when to expect your transactions to be voided/refunded as soon as we receive further information.
Jan 19, 14:50 PST

Update - We're continuing to experience a high rate of declines with Cash Card, and duplicate payment statuses are related to the root issue. Please do not retry these transactions.

We sincerely appreciate your patience as we work towards a resolution. We'll be back with an update shortly.
Jan 19, 13:16 PST

Update - We’ve implemented a fix for the connection issues and are monitoring progress. The app is working as expected, though we are working through a backlog of payments that accumulated while service was degraded.

If your payment appears as “pending” - do not reattempt. It will process soon. Additionally, balance and transaction history in Activity may appear out of sync for some as our servers catch up with the backlog of payments. It will adjust automatically once caught up.

Again, sincere apologies for the trouble today. We will post a final update once the backlog has been processed.
Jan 11, 20:42 PST

Update - As we continue to make progress towards a fix, some customers may still be experiencing delayed payments. You do not need to retry any pending payments—they’ll be processed normally once a connection is established.
We appreciate your patience as we move towards a resolution.
Jan 11, 17:36 PST

Update - We’re still working on a fix for the connection issues that are affecting some Cash App customers. As a reminder, there is no need to re-attempt any pending transactions. We sincerely apologize for the issues today and will continue to post updates here.
Jan 11, 15:50 PST

Update - Unfortunately, some customers are still encountering payment delays as a result of the connection issues from earlier today. This is taking longer to resolve than we expected, but we’re actively working on a fix.

We’re so sorry for the continued delays. We'll post another update once we have more to share.
Jan 11, 14:57 PST

Update - We are making progress on the connection issues that we identified this morning. As our team continues to work towards a resolution, some Cash App customers may experience delays sending and receiving payments.

There’s no need to re-send any pending payments as they will process normally once a connection is established.

Thanks again for your patience. We'll continue to post updates here as we have more to share.
Jan 11, 14:03 PST

Update - We’re seeing improvements in stability and traffic flow, though some customers may still receive a pending status when sending payments. Please do not re-attempt any pending transactions as they’ll process normally once a connection is established. We’ll be back with an update shortly.
Jan 11, 12:54 PST

Update - We’re continuing to investigate reports of payment delays within Cash App. There is no need to re-attempt any pending transactions. We’ll continue to post updates here. Thanks for your patience.
Jan 11, 11:49 PST