Good news: all customers should now have full access to Square Cash. We’re no longer limiting the ability to send a payment or use instant deposit, and our backlog has fully caught up. We’ve confirmed that transaction histories are up to date, so please check yours to confirm the status of a payment you’ve sent today. (Open the app, and tap the clock icon in the upper, right-hand corner.)
App outages suck – there’s not more we can say than that, and we sincerely apologize to those who were affected. Thanks for your understanding and sticking with us.
Apr 21, 23:02 PDT
We are still limiting the ability to send a payment, and use instant deposit, in order to clear the backlog of transactions in our system. In addition to processing the backlog we will also be updating transaction history. As stated before, please do not re-attempt any pending transactions.
Apr 21, 22:00 PDT
The root cause of tonight’s issue is related to system capacity – when we intentionally limited service availability the transactions moved through normally. We are going to continue to limit the ability to send payments in order to move through the backlog of transactions that has accumulated this evening, and will slowly restore service as capacity balances out.
Pending payments should not be re-attempted, and customers who are being throttled will see the "Check back again later" error message in the app. Updates will continue to be provided on this page in 30 minute increments until service is fully restored.
Apr 21, 21:30 PDT
Unfortunately we've not yet been able to identify a root cause for tonight's issue, and are still limiting the ability to send a payment and request an instant deposit in effort to understand. If you have a transaction marked as "Pending," please do not reattempt your payment. We will provide another update to this page within the next 30 minutes.
Apr 21, 21:00 PDT
We're still working to understand the root cause of the issue that's affecting Square Cash this evening. In effort to do so we are currently limiting the ability to send a payment, and request an instant deposit. Customers who are being throttled will see an error message that says "Check back again soon." We understand this is not ideal, and are working very hard to restore service to everyone. We sincerely appreciate your patience, and will provide another update to this page within the next 30 minutes.
Apr 21, 20:30 PDT
We're looking into an issue that is causing Square Cash payment delays. Some customers may not be able to send and receive payments at this time.
While we do not have specifics on when this issue will be resolved yet, we're working hard to correct the problem. We'll post updates here as soon as they're available.
Apr 21, 19:32 PDT