Resolved -
Issues related to SMS notification alerts are fully resolved and are being delivered as expected.
Thanks for bearing with us throughout the brief interruption.
Feb 26, 08:12 PST
Monitoring -
Engineering has implemented a fix for issues related to SMS notification alerts. We are starting to see all text notifications deliver as expected. We are actively monitoring impacted services and will be back with another update once this issue is fully resolved.
Feb 26, 07:57 PST
Update -
In addition, we're receiving reports that Square Online order text alerts are not delivering as expected. Engineering is aware and working towards a fix.
Feb 26, 07:19 PST
Update -
We are continuing to investigate this issue.
Feb 26, 07:11 PST
Investigating -
We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins related to SMS codes, Buyer Profile logins, Loyalty, and Appointment notifications.
Thanks for your patience while we work towards a fix.
Feb 26, 07:02 PST