Good news! We’ve confirmed with our Payments Team that the earlier issues have been fully resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Oct 9, 11:50 PDT
Our Payments Team has released a fix for the issue causing a delay in successful payments showing up in the deposit balance, and sellers should see services return to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved.
Oct 9, 11:40 PDT
Our Payments Team has identified the root cause of the issue, and are actively working on a solution. We're starting to see some recovery, but we're still showing some accepted payments taking longer than usual to appear in the pending deposit balance. While these payments aren't showing immediately, they're being captured successfully and will appear eventually. Check back for another update soon and thank you for being patient with us.
Oct 9, 11:02 PDT
We’re investigating reports of some accepted payments taking longer to appear in the pending deposit balance. These payments are being captured successfully and will appear eventually. Our Payments engineering team is actively working to get this fixed. Sincere apologies for the disruption - we’ll be back with another update shortly.
Oct 9, 10:20 PDT