Square US Status

Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Resolved - Issues impacting the Online Dashboard have been fully resolved.

Apologies for the disruption, and thank you again for your patience.
Nov 11, 15:01 PST

Monitoring - Our Engineering team has identified the root issues causing Online Dashboard performance issues. Sellers can now access the Dashboard again. We will continue to monitor the issue and let you know once it’s fully resolved.

Thank you for your patience!
Nov 11, 14:38 PST

Investigating - We're investigating reports of issues accessing the Online Dashboard. We'll be back with an update as soon as possible.
Nov 11, 14:20 PST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

Phone Support: Limited Availability

Resolved - Thanks for your patience as we supported our employees’ right to exercise their vote. Phone lines will reopen tomorrow morning at 6am Pacific Time.
Nov 5, 18:15 PST

Identified - To allow our team the necessary time to vote, phone support will only be available today from 7am - 2pm PST. Our team will be back online starting tomorrow, Wednesday, November 6th, 2019 at 6am PST.

We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Nov 5, 05:28 PST

Instant Deposit Performance Issues

Resolved - Issues impacting Instant Deposit have been fully resolved.

We apologize again for the disruption and thank you for your patience today.
Nov 5, 11:56 PST

Monitoring - Our Engineering team has implemented a fix for Instant Deposits, and sellers can now utilize Instant Deposit moving forward.

Sorry for the disruption this morning. We'll continue to monitor the Instant Deposit service and will update again to confirm it is resolved.
Nov 5, 10:07 PST

Identified - Our Instant Deposits team has narrowed down the root cause, and are actively working with our upstream banking partners to implement a fix.

We'll be providing additional details here shortly. We're sorry for the trouble and thank you for being patient with us.
Nov 5, 09:08 PST

Update - Engineering is continuing to investigate issues with Instant Deposit.

We appreciate your patience as we work through identifying the root cause.
Nov 5, 08:16 PST

Investigating - We're investigating reports of issues with Instant Deposits related to Point of Sale. We'll be back with an update as soon as possible.
Nov 5, 08:01 PST

Nov 4, 2019

Payroll: Performance Issues

Resolved - All Payroll services are now running normally. Again, we're truly sorry for the frustration experienced as a result, and we greatly appreciate your patience.
Nov 4, 20:15 PST

Monitoring - We’re beginning to see services recover, and our Engineers are working to ensure the fix will resolve all issues. We’ll continue to monitor our systems, and will be back with a final update. Sincere apologies for the frustration, and for the disruption to your business. Thank you for your patience.
Nov 4, 16:32 PST

Update - Our Engineering team is making progress toward restoring Square Payroll services for all customers. Apologies for the lack of information right now — we'll be sharing additional updates again here soon.
Nov 4, 13:47 PST

Identified - Our Engineering team has identified the root cause of the issue impacting multiple Square Payroll services and are working to implement a fix. Sincere apologies for the trouble today - we will be back with another update shortly.
Nov 4, 10:42 PST

Investigating - Our Engineers are currently investigating an issue impacting Square Payroll services and are working to get things back to normal as quickly as possible. We'll be back with an update here shortly.
Nov 4, 09:53 PST

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

Web and In-App Messaging Unavailable

Resolved - Good news! The issue with our web and in-app messaging platform that prevented Customer Success team members from responding is fully resolved.

Sorry for the disruption, and thank you again for your patience.
Nov 1, 16:52 PDT

Monitoring - The platform powering our in-app messaging tool is experiencing an outage. We'll return with an update as soon as we receive more details.

In the meantime, please refer to our Support Center: squareup.com/help, and Seller Community: sellercommunity.com, for assistance.

Thank you for your patience as we work to re-open this line of communication.
Nov 1, 16:15 PDT

Point of Sale and Square Register: Performance Issues

Resolved - The issue that impacted chip and contactless payments on Point of Sale and Register is fully resolved. Sorry again for the disruption, and thank you for your patience today.
Nov 1, 15:05 PDT

Monitoring - All Point of Sale and Register payment performance is back to normal. We'll continue to keep a close eye on this issue—if you encounter any trouble accepting a chip or contactless payment, you should be able to proceed with the swipe option.

Thank you for being patient as we worked on a resolution. We’ll return with another update as soon as we've confirmed that the root cause of this issue is fully resolved.
Nov 1, 14:50 PDT

Identified - Our Engineers identified the root cause of the payment capture issues and we’re beginning to see performance return to normal. We'll be back with a progress update as more information becomes available. Very sorry for the disruption today.
Nov 1, 14:23 PDT

Investigating - We're actively investigating reports of payments not being captured in Square Point of Sale and Square Register. We'll be back with an update as soon as possible.
Nov 1, 13:55 PDT

Oct 31, 2019

Performance Issues - Multiple Services

Resolved - We have recovered all services, and they are now running normally. Again, we're truly sorry for the frustration experienced as a result, and we greatly appreciate your patience. Thanks for sticking with us.
Oct 31, 15:18 PDT

Monitoring - We’re beginning to see services recover, and we’ll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues. Thank you for being patient with us through this, and we’ll return with another update here shortly.
Oct 31, 14:13 PDT

Update - Our Engineers are currently investigating an issue impacting multiple Square services and are working to get things back to normal as quickly as possible. We'll be back with an update here shortly.
Oct 31, 13:51 PDT

Investigating - We are aware of current network issues related to all Square services. We will update as we know more.
Oct 31, 13:35 PDT

Oct 30, 2019

Delay in Payment Capturing.

Resolved - The delay in capturing payments some sellers were experiencing today has been fully resolved. Thank you so much for your patience today. We appreciate it!
Oct 30, 14:33 PDT

Identified - Our Engineering team has identified the cause of the delay in captured payments appearing for some sellers. We are seeing payments begin to appear as normal, and we will continue to monitor until this is completely resolved. We will post an update again shortly.
Oct 30, 14:19 PDT

Investigating - We are currently investigating the issue with the delay in capturing payments. We appreciate your patience while we look into this.
Oct 30, 13:58 PDT