Square status - United States

All Systems Operational
Payments   Operational
Point of Sale   Operational
Dashboard   Operational
Appointments   Operational
Cash App   Operational
Payroll   Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018
Resolved - All phone operations are back up to speed! Thanks again for your patience and understanding today.
Jul 20, 13:14 PDT
Investigating - Phone support is available in a limited capacity for a short period of time.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jul 20, 12:08 PDT
Jul 19, 2018
Resolved - All online Square Dashboard reports and summaries are up-to-speed! Thank you for your patience today.
Jul 19, 18:22 PDT
Monitoring - We recently learned of an issue that was causing a delay in the Sales Summary of the online Square Dashboard.

Our Engineering Team quickly resolved the issue, though dashboard reports took some additional time to reflect current sales summaries. If you encountered trouble with stale reports today, please try reloading the online Square Dashboard page or clearing your browser data—this will allow you to see the correct figures.

Sorry for the confusion this caused this afternoon. If you have any concerns about a specific payment, please get in touch with our Customer Success Team directly at: http://squ.re/contact.
Jul 19, 17:50 PDT
Resolved - We will resume normal phone hours on 07/20/2018.
Jul 19, 18:16 PDT
Investigating - Phone support will not be available for the rest of 07/19/2018.

If you need assistance, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

We will resume normal phone support hours on 07/20/2018.
Jul 19, 17:15 PDT
Jul 18, 2018
Resolved - Good news! We’ve confirmed with our Reporting team that the earlier issues have been resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Jul 18, 13:57 PDT
Update - Our Reporting Team is actively working to identify the root cause and solution for the issues affecting Sales Summary Email requests from the Point of Sale app. You can continue to view reports through both Point of Sale and Dashboard, and reports can be exported and downloaded from the Dashboard as well. We’ll be back with another update here soon.
Jul 18, 10:30 PDT
Investigating - We’re investigating issues with Sales Summary Report emails not being received when using the Email Report function from Point of Sale app itself . Sales Summary Reports are still available to be viewed through both Point of Sale and Dashboard, and can be exported and downloaded from the Dashboard as well. Sincere apologies for the disruption - we’ll be back with another update shortly.
Jul 18, 08:31 PDT
Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - Cash App service is now fully restored. Any pending payments have been sent and will be reflected in your App activity. Thanks again for sticking with us while we worked to resolve this issue!
Jul 13, 11:19 PDT
Monitoring - Cash App service has been restored, and we're actively processing the backlog of payments. If your payment is in "pending" status - please do not reattempt as it will process soon. We appreciate your patience!
Jul 13, 10:36 PDT
Investigating - We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Jul 13, 10:31 PDT
Jul 12, 2018
Resolved - MasterCard has resolved the issue and all payments should be processing as normal. If you experience a declined payment, we recommend reaching out to your customer and asking them to contact their bank.


We appreciate your patience, and thank you for sticking with us!
Jul 12, 11:45 PDT
Identified - We are aware of an issue with Mastercard that is causing an increase in declined transactions. We’re working to learn more about this issue, and will continue to provide updates here. Thanks for your patience.
Jul 12, 11:15 PDT
Update - We are aware of an issue with Mastercard that is causing an increase in declined transactions. We’re working to learn more about this issue, and will continue to provide updates here. Thanks for your patience.
Jul 12, 11:10 PDT
Investigating - We are currently looking into an issue that is causing payments to be declined in Point of Sale.

We are very sorry for the disruption to your business, and will provide updates here as we have them.
Jul 12, 10:46 PDT
Resolved - The issues impacting Cash App service today are now fully resolved. Any payments that may have still been listed as pending due to the connection issue have been sent and should be reflected in your App activity. Thanks again for your patience as we worked to get the app back to normal.
Jul 12, 11:36 PDT
Investigating - We’re investigating reports of intermittent Cash App connection issues. Our engineering team is actively investigating the root cause. Please do not re-attempt any pending payments at this time. We apologize for the trouble and we’ll be back with another update shortly.
Jul 12, 11:22 PDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Resolved - All phone operations are back up to speed! Thanks again for your patience and understanding today.
Jul 10, 14:00 PDT
Identified - Phone support is available in a limited capacity for a short period of time due to a team building activity in our St. Louis office location.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Jul 10, 11:38 PDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.