Square status - United States

All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
Appointments Operational
Customer Management Operational
Team Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Aug 12, 17:55 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line. Thank you for your patience.
Aug 12, 09:57 PDT
Aug 11, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Aug 11, 17:50 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 11, 09:50 PDT
Resolved - The issues related to webhook subscriptions have been fully resolved.

Thank you for your patience and understanding.
Aug 11, 15:06 PDT
Identified - External developers using APIs are currently unable to create new webhooks subscriptions. Our engineers are aware and working diligently towards a resolution.

Thank you for your patience.
Aug 11, 11:48 PDT
Aug 10, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Aug 10, 17:59 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 10, 11:37 PDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - The delays with Transfers have been resolved and they're back up to speed. While there still may be a delay in transfers being reflected on your bank statement, funds should arrive to your bank account Monday, August 10.

Thank you for your patience and understanding.
Aug 7, 20:58 PDT
Monitoring - Thanks for your patience while our Payments Engineering team implemented a fix for delayed transfers. We’ve confirmed that delayed transfers from Thursday, August 6th will be sent to your linked bank account on Monday, August 10th.

If you need your funds immediately, you can continue to use the Instant Transfer option. Our team will reimburse fees for Instant Transfers initiated through Monday, August 10th, by the end of next week.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this caused.
Aug 7, 11:28 PDT
Identified - Our Payments Engineering has identified the issue with yesterday’s delayed transfers and are working diligently towards a fix.

As a workaround to receive your transfers immediately, you can use instant transfer . The additional fee associated with instant transfers will be reimbursed by our team before the end of next week.

We will post an update again shortly.
Aug 7, 07:52 PDT
Update - We're continuing to investigate reports of delayed transfers from Thursday, August 6th. Our Payments engineering team is working to implement a solution.

We're also experiencing higher than expected wait times on our phone lines. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

Thank you for your patience. We'll have another update soon.
Aug 7, 06:33 PDT
Investigating - We're investigating reports of delayed transfers from Thursday, August 6th.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.

Sincere apologies for the disruption.
Aug 7, 06:12 PDT
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Aug 7, 18:00 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 7, 06:25 PDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - Thanks for your patience as we supported our employees’ right to exercise their vote. Phone lines will reopen tomorrow morning at 6am Pacific Time.
Aug 4, 18:00 PDT
Identified - To allow our team the necessary time to vote, phone support will only be available today from 7am - 2pm PST.

We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Aug 4, 04:39 PDT
Aug 3, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Aug 3, 18:08 PDT
Monitoring - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 3, 16:36 PDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.