Resolved -
We’re sorry for the trouble this caused today and we appreciate your patience. We’ve confirmed the issues affecting Cash App today have been fully resolved. Our team is continuing to make progress on clearing out the backlog of attempted payments.
As a reminder, please do not re-attempt any pending transactions. To confirm the status of a payment, please check the Activity section of the app or Cash.me.
Thank you so much for bearing with us today while we worked through this issue.
Oct 19, 21:12 PDT
Update -
Our team is still working on implementing a fix for the delayed payments issue. As they continue to work on a resolution this evening, some customers will still run into pending transactions in-app.
There’s no need to resend a pending payment as they should process normally once a connection has been reestablished. Additionally, while Cash Card payments should process normally, transactions may not appear in your recent activity feed immediately.
Thanks for your patience and we’ll be sure to update as soon as we have any additional information.
Oct 19, 18:20 PDT
Update -
Unfortunately, some customers are still encountering payment delays as result of balancing out the capacity issues from earlier today. This is taking longer to resolve than we expected, but our Engineering Team is actively working to clear up the backlog of payments as soon as possible.
Sorry for the continued delays — we'll post another update as soon as more information is available.
Oct 19, 17:03 PDT
Update -
Some Cash App customers may still be experiencing delayed payments. If you’ve attempted to send or receive a payment, there’s no need to retry. Our engineering team is working to get things up and running again and we’ll be back with more information soon.
Oct 19, 15:34 PDT
Update -
Our engineering team is making progress on the issue with delayed payments. As they continue to work on a resolution, some customers may still encounter connection issues with the Cash App and delays in sending/receiving money. There is no need to re-attempt any pending payments, and we'll provide any updates as they become available.
Oct 19, 13:53 PDT
Update -
We’ve identified the cause of the issue with Cash App. As our team works to get things back to normal, some customers may still experience delayed payments. In the meantime, please do not resend any pending payments. Thank you again for your continued patience and we will provide an update as we have more information.
Oct 19, 13:01 PDT
Identified -
We’re seeing improvements in stability and traffic flow, though some customers may still experience a connection timeout when attempting to send a payment. Payments will process in time, so please do not reattempt a pending transaction.
Oct 19, 12:06 PDT
Investigating -
Our team is investigating reports of delayed payments when attempting to use Cash App. Your payment should be sent shortly, but in the meantime please do not try to resend any pending payments. We'll be back soon with any updates.
Oct 19, 11:09 PDT
