Resolved -
The delays we experienced today with transfers and verified bank accounts have been resolved and services are back up to speed.
Thank you again for your patience and understanding as we worked towards a resolution.
Jan 22, 13:44 PST
Monitoring -
We’ve confirmed with our Payments Engineering team that transfers are beginning to display correctly in the Dashboard for Sellers who added a bank account yesterday (1/21).
Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 22, 12:39 PST
Identified -
Our Payments Engineering team has identified the issue with yesterday’s delayed transfers. We can confirm this issue is only affecting Sellers who attempted to add a bank account yesterday (1/21). Existing accounts before Thursday 1/21 will not be experiencing such issues.
Once a fix has fully begun to be implemented, we will update accordingly.
Jan 22, 08:10 PST
Update -
Our teams are still investigating reported issues regarding some transfers from Thursday, 1/21 relating to bank account verification errors.
We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this has caused. We will be back with more info as we know it.
Jan 22, 07:56 PST
Investigating -
We're investigating reports of delayed transfers from Thursday, 1/22/21. As of now, Sellers may see an incorrect error message that no bank account is linked and verified within their Online Dashboard.
We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 22, 07:28 PST
