Square US Status

Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

Degraded Performance: Item and Services Library

Resolved - We’ve confirmed with our Engineering Teams that the earlier issues have been resolved, and all previously impacted services have returned to normal.

We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one.

Thank you so much for your patience as we worked through this.
Aug 12, 18:26 PDT

Update - We are continuing to work on a fix for a disruption currently impacting multiple Square services, including payment reporting. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand.

Thank you for your continued patience with us as we work to resolve this issue.
Aug 12, 17:56 PDT

Update - We're experiencing a degradation in service and are working to resolve the issues.
Aug 12, 17:25 PDT

Identified - Our Team has identified that Items and Services are also being impacted along with Online Transactions and Square Marketing. We are currently working toward a fix.

We will be updating here as the situation progresses. Thank you for your patience.
Aug 12, 15:49 PDT

Investigating - We are receiving confirmed reports of Sellers being unable to make changes to their Items or Services. This includes but is not limited to adding, removing, or editing. This will affect the Dashboard and all Square Applications at this time. We are working with our teams to confirm & determine the potential breadth of impact.

We will be back soon with another update.
Aug 12, 15:26 PDT

Aug 11, 2022

Degraded Performance: Square Restaurants Open Ticket Discounts

Resolved - Our team has identified the issue surrounding Discounts applied to Open Checks on Square for Restaurants running on Square Terminals and Square Registers running version 5.94 or later. This error will be corrected in an upcoming update.

Thank you for your patience as our team worked to investigate this.
Aug 11, 13:56 PDT

Investigating - We’ve received confirmed reports of issues impacting Discounts on Open Tickets on the Square for Restaurants application version 5.97 on Square Terminal and Square Register.

Adding a Discount to a ticket, sending the ticket, and then opening the ticket will remove an already applied Discount.

We will be back soon with another update.
Aug 11, 12:35 PDT

Degraded Performance: Money & Transfers

Resolved - The issues affecting Balances Updates and Transfers are fully resolved.

We apologize for the disruption and we thank you for your patience while our team worked on a fix.
Aug 11, 10:33 PDT

Monitoring - Our team has identified the issues affecting delays in Balance updates and Transfers. They have implemented a fix and are monitoring the recovery of the service.

Thank you for your patience and we will continue to update here as the solution progresses.
Aug 11, 09:55 PDT

Investigating - We’re receiving confirmed reports of delays in transfers. We’re actively working with our Engineering team to get things back up and running as quickly as possible.

We’ll be back to update with more information as it comes in.
Aug 11, 09:39 PDT

Aug 10, 2022

No incidents reported.

Aug 9, 2022

Limited Phone Support

Resolved - The earlier technical issues we saw with our phone lines have been resolved. Thanks for your patience as we worked on fixing the issue.
Aug 9, 19:34 PDT

Investigating - We're experiencing technical issues with our support phone lines at the moment. Thanks for your patience as we work to resolve these issues.
Aug 9, 18:39 PDT

Aug 8, 2022

Limited Phone Support

Resolved - Maintenance on our phone lines has concluded. Thank you for your patience as we completed this work tonight.
Aug 8, 00:03 PDT

Identified - Our phone lines are under maintenance from 10PM to 12AM PDT on 08/07/2022. During this time, you may not be able to reach our customer success team.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

We appreciate your patience as we work through this.
Aug 7, 11:58 PDT

Aug 7, 2022

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Degraded Performance: Square Retail

Resolved - Our engineering team has confirmed that the issue a small number of Square for Retail sellers were experiencing is now stable.
If you do experience a crash of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Thank you for bearing with us while our team worked to resolve this issue.
Aug 4, 07:05 PDT

Monitoring - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

We've started rolling out an early update to app version 5.97 for impacted accounts. If you have experienced crashes of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Our team is continuing to monitor this issue for sellers experiencing unexpected crashes per the above conditions and will continue to work on rolling out 5.97 for impacted sellers.
Aug 3, 20:55 PDT

Update - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.
Aug 3, 17:43 PDT

Identified - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.
Aug 3, 17:20 PDT

Investigating - We've received confirmed reports of issues impacting the ability to access item modifiers through Square for Retail, resulting in the item editing page crashing unexpectedly. This issue is currently only affecting Android devices - including the Square Register and Square Terminal.

Our team is working on a resolution and will update you as we have more information.

We appreciate your patience while we look to get this resolved.
Aug 3, 13:46 PDT

Aug 3, 2022