Square US Status

May 25, 2019

No incidents reported today.

May 24, 2019

Phone Support: Limited Capacity for North America

Resolved - We're back up-to-speed! Thank you for your patience earlier today.
May 24, 11:12 PDT

Investigating - Phone support is available in a limited capacity for a short period of time.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
May 24, 10:56 PDT

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

Limited Phone Support Availability - North America

Resolved - Everything's on the up-and-up! Sellers can get in touch with our Customer Success Team via phone as expected. We appreciate your patience today.
May 21, 17:40 PDT

Identified - Unfortunately, inclement weather conditions continue to impact our team members in the Saint Louis, MO area. For this reason, some sellers may continue to experience higher than expected wait times when calling in this evening.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thanks for your understanding as we support our employees during severe weather—if you're in the area, stay safe.
May 21, 17:04 PDT

Limited Phone Support Availability - North America

Resolved - Our phone operations are back up-to-speed! Thank you again for your patience as our Saint Louis colleagues weathered the storm.
May 21, 16:46 PDT

Identified - Due to severe weather conditions in the Saint Louis, MO area, we are sending our Saint Louis colleagues home for their safety. As result, some sellers may experience longer wait times while calling in this afternoon.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we support our employees during severe weather, and if you're in the area, please stay safe.
May 21, 15:59 PDT

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

Device Codes: Sellers Using Device Codes are Automatically Logged Out of the app.

Resolved - Thank you for your patience with us as we worked to resolve the earlier incident impacting device codes. All device codes are working normally.

If you were logged out of your app, use the same device code to sign back in to the corresponding tablet or mobile device. Your Device Code can be found on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

We recognize that any disruption to your business operations is less than ideal, and sincerely apologize for the trouble this incident may have caused. Thanks for sticking with us.
May 18, 02:00 PDT

Monitoring - Our Engineering Team has implemented a fix, and we are monitoring the results. If you were logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

If you're using Square Point of Sale you can create a new Device Code by following the steps in this article: https://squareup.com/help/us/en/article/5586

For sellers using Square for Retail, please view the steps in this article: https://squareup.com/help/us/en/article/6349-set-up-your-point-of-sale-with-square-for-retail

For sellers using Square for Restaurants, please view the steps in this article:
https://squareup.com/help/us/en/article/6390
May 17, 17:57 PDT

Identified - Our Engineering team has identified the issue and they're working hard to implement a fix. If you've been logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

If you're using Square Point of Sale you can create a new Device Code by following the steps in this article: https://squareup.com/help/us/en/article/5586

For sellers using Square for Retail, please view the steps in this article: https://squareup.com/help/us/en/article/6349-set-up-your-point-of-sale-with-square-for-retail

For sellers using Square for Restaurants, please view the steps in this article:
https://squareup.com/help/us/en/article/6390
May 17, 17:46 PDT

Update - Our Engineering team is working hard to identify the root cause of this issue. If you've been logged out of your app, you can use the same Device Code to sign back in.

If you're using Square Point of Sale you can find your Device Code by following the steps in this article: https://squareup.com/help/us/en/article/5586

For sellers using Square for Retail, please view the steps in this article: https://squareup.com/help/us/en/article/6349-set-up-your-point-of-sale-with-square-for-retail
May 17, 17:23 PDT

Investigating - We are investigating reports of sellers being logged out of the Point of Sale, Retail, and Restaurant apps. This issue impacts sellers using device codes to sign into their account. We will provide another update as soon as we have additional information.
May 17, 16:56 PDT

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.