Square US Status

Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

Degraded Performance Reporting on Android Devices

Resolved - This incident has been resolved, thank you for your patience. The reporting tool is functioning as expected and providing accurate sales data. If you encounter any issue, please make sure the device filter is set to "All devices".
Jun 30, 05:31 PDT

Identified - Our engineering team confirmed the Sales Reporting data is correct. Some Android devices show "This device only" filter by default. Please check the Device filter and select "All devices" if you notice any irregularities.
Jun 30, 01:08 PDT

Investigating - We are getting multiple reports of Square Register, Square Terminal, & Android devices showing incorrect sales reporting data within the application. The Point of Sale app is defaulting to "this device only" instead of all devices which is making it appear like there are irregularities in sales reporting.

This issue can be resolved by changing the reporting filters from "this device only" to "all devices".

We appreciate your patience while our engineering team investigates this.
Jun 29, 14:20 PDT

Jun 29, 2022

Degraded Performance: Square for Restaurants Checks & Square Point of Sale Receipts

Resolved - Square Point of Sale and Square for Restaurants versions 5.94 are now available via the Apple App Store. Updating your app to 5.94 will resolve the earlier issue we saw where notes added to Open Tickets and Checks appeared on printed receipts for iOS users.

Thank you for your patience as our team worked to resolve this issue.
Jun 29, 19:19 PDT

Monitoring - Our engineering team is working on an update to the app, 5.94, that will resolve this. We will be back to update this status once that has gone through.
Jun 29, 14:34 PDT

Update - We are continuing to work on a fix for this issue.
Jun 29, 04:03 PDT

Update - Our team has implemented a fix in the new version 5.94 and actively working to roll it out. We will confirm when this version becomes available. Thank you for your patience.
Jun 29, 04:02 PDT

Identified - We've identified an issue where notes added to Open Tickets on Square Point of Sale, and Checks on Square for Restaurants appear on printed receipts for iOS users.

Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon. We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.
Jun 28, 19:17 PDT

Update - We are seeing reports that internal customer notes are printing on customers' receipts despite that option being toggled off for iOS users.

We appreciate your continued patience while we work to resolve this.
Jun 28, 16:22 PDT

Investigating - We are seeing reports that custom notes are printing on customers' receipts despite that option being toggled off for iOS users.

We appreciate your patience while we work to resolve this.
Jun 28, 14:30 PDT

Degraded Performance: Square Online

Resolved - We received confirmation that Square Online websites are back to working as intended.

Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jun 29, 17:20 PDT

Investigating - We are currently receiving reports that there are error messages being received when visiting Square Online websites, along with reports of blank fulfillment pages.

We appreciate your patience as our engineers continue to work toward a resolution.
Jun 29, 16:27 PDT

Degraded Performance: Square Dashboard and Point of Sale

Resolved - This incident has been resolved, thank you for your patience. We apologise for any inconvenience caused.
Jun 29, 03:13 PDT

Update - Our engineers are continuing to investigate reports of Sellers unable to access some areas of their Square Dashboard and the Square Point of Sale app, including Balance.

We will be sure to share more information as we receive updates along the way.
Jun 28, 16:53 PDT

Update - Our engineers are continuing to investigate reports of Sellers unable to access some areas of their Square Dashboard and the Square Point of Sale app, including Balance.

We will be sure to share more information as we receive updates along the way.
Jun 28, 13:28 PDT

Investigating - We are receiving reports of Sellers unable to access some areas of their Square Dashboard, including Balance. We are working with our teams to confirm & determine the potential breadth of impact.

We will be back soon with another update.
Jun 28, 12:15 PDT

Jun 28, 2022

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Degraded Performance: Payment Acceptance Services

Resolved - All issues surrounding payment activity and affected Square Services have returned to normal and are now fully operational.

We know how disruptive payment issues are to your business, and we appreciate your patience while we rolled out a fix.
Jun 24, 13:43 PDT

Monitoring - Our team has implemented a fix to address the issues affecting Square Services. We are monitoring stability as the solution progresses.

We will continue providing updates here. Thank you for your continued patience.
Jun 24, 11:50 PDT

Identified - The issues affecting Square Services have been identified and services are working towards stabilizing.

Thank you for your patience. We will provide updates here as services begin to recover.
Jun 24, 10:48 PDT

Investigating - We’re currently investigating issues with payment acceptance on various Square Services.

We’ll be back to update as soon as we can once we receive more information from our Engineering team
Jun 24, 10:31 PDT

Jun 23, 2022

No incidents reported.

Jun 22, 2022

Performance Issues: Seller Community Log-in

Resolved - The Seller Community login issues have been fully resolved. Thanks again for your patience!
Jun 22, 12:02 PDT

Investigating - We are currently experiencing a sign in issue for our Seller Community. You may not be able to log in to the Seller Community at this time. Our upstream platform partners are aware of the issue and are working to restore services.
Jun 22, 09:39 PDT

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.