Square status - United States
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All Systems Operational
Payment Acceptance
Operational
Money & Transfers
Operational
Developer Services
Operational
eCommerce
Operational
Appointments
Operational
Customer Management
Operational
Team Management
Operational
Square Website
Operational
Account Creation
Operational
Square Kitchen Display System
Operational
Risk Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2021
No incidents reported today.
Jun 20, 2021
No incidents reported.
Jun 19, 2021
Resolved -
The Online Store issues have been resolved.
Thanks again for your patience while our team worked to implement a fix. Again, we apologize for the trouble this caused.
Jun 19, 12:48 PDT
Thanks again for your patience while our team worked to implement a fix. Again, we apologize for the trouble this caused.
Jun 19, 12:48 PDT
Monitoring -
Our Engineering team has implemented a fix to address the issues impacting Square Online payments and site editing.
We’ll continue to monitor the situation and will post updates as they come along.
Jun 18, 17:29 PDT
We’ll continue to monitor the situation and will post updates as they come along.
Jun 18, 17:29 PDT
Update -
Our Engineering team is continuing to investigate issues related to Square Online payments and site editing intermittently working.
We’ll continue to share updates as we receive them. Thanks for your continued patience.
Jun 18, 15:24 PDT
We’ll continue to share updates as we receive them. Thanks for your continued patience.
Jun 18, 15:24 PDT
Investigating -
We're currently fielding reports of issues loading Square Online sites. Our Engineering Team has been notified and is actively working to get sites back up and running.
Sorry for the disruption. We'll be back with updates as we receive them.
Jun 18, 14:31 PDT
Sorry for the disruption. We'll be back with updates as we receive them.
Jun 18, 14:31 PDT
Jun 18, 2021
Jun 17, 2021
No incidents reported.
Jun 16, 2021
Resolved -
The issues we experienced today causing new payments not to show on the Transactions tab and with issuing refunds have been fully resolved.
New payments will show up in Transactions now and refunds will be able to be issued without error.
We know how important it is for your funds to show up immediately into your balance and we apologize again for today's disruption.
Jun 16, 15:14 PDT
New payments will show up in Transactions now and refunds will be able to be issued without error.
We know how important it is for your funds to show up immediately into your balance and we apologize again for today's disruption.
Jun 16, 15:14 PDT
Update -
The issues we experienced today causing new payments not to show on the Transactions tab and with issuing refunds have been fully resolved.
New payments will show up in Transactions now and refunds will be able to be issued without error.
We know how important it is for your funds to show up immediately into your balance and we apologize again for today's disruption.
Jun 16, 15:14 PDT
New payments will show up in Transactions now and refunds will be able to be issued without error.
We know how important it is for your funds to show up immediately into your balance and we apologize again for today's disruption.
Jun 16, 15:14 PDT
Monitoring -
Payments from today are catching up now and showing on the Transactions tab. Additionally, the error of "We're sorry, but something went wrong" will not show when going to Transactions moving forward.
If you were experiencing issues issuing a refund, you should also now be able to issue one without the same error.
Thank you for your patience as we implemented this fix and we'll be back for one final update when it's fully resolved.
Jun 16, 09:39 PDT
If you were experiencing issues issuing a refund, you should also now be able to issue one without the same error.
Thank you for your patience as we implemented this fix and we'll be back for one final update when it's fully resolved.
Jun 16, 09:39 PDT
Identified -
We've identified the cause of payments not showing on the Point of Sale app/Dashboard and have implemented a fix.
We'll update again as soon as we know more.
Jun 16, 08:41 PDT
We'll update again as soon as we know more.
Jun 16, 08:41 PDT
Investigating -
We're investigating reports of payments taken not showing up in Transactions on the Point of Sale app/Dashboard.
You may receive an error stating: "We're sorry. but something went wrong" when navigating to Transactions. Engineering is looking into what is causing these transactions to not show and we'll be back to update as soon as possible.
These transactions are still being processed and do not need to be run again.
Jun 16, 08:23 PDT
You may receive an error stating: "We're sorry. but something went wrong" when navigating to Transactions. Engineering is looking into what is causing these transactions to not show and we'll be back to update as soon as possible.
These transactions are still being processed and do not need to be run again.
Jun 16, 08:23 PDT
Jun 15, 2021
No incidents reported.
Jun 14, 2021
No incidents reported.
Jun 13, 2021
No incidents reported.
Jun 12, 2021
No incidents reported.
Jun 11, 2021
Resolved -
Reporting tools and KDS delays have fully recovered, and phone wait times have returned to normal.
We apologize for the interruptions today.
Thank you for your patience today while our team worked towards a resolution.
Jun 11, 17:33 PDT
We apologize for the interruptions today.
Thank you for your patience today while our team worked towards a resolution.
Jun 11, 17:33 PDT
Monitoring -
Our team has identified the root cause of the issues related to in-app reporting, Square KDS order delays, and tipping errors. Our Engineering team is actively working on implementing a fix, and we are beginning to see some services recover.
Thank you for your continued patience - we'll be back with another update soon.
Jun 11, 17:16 PDT
Thank you for your continued patience - we'll be back with another update soon.
Jun 11, 17:16 PDT
Identified -
Our team has identified the issues causing delays with in-app reporting, delayed Square KDS orders, and tipping errors. They are actively working on implementing a fix.
We’ll share another update when we begin to see these services recover.
Jun 11, 15:46 PDT
We’ll share another update when we begin to see these services recover.
Jun 11, 15:46 PDT
Update -
Our Engineering team is continuing to investigate issues related to loading in-app reports and Square KDS order delays. We are also looking into errors appearing when trying to add a tip without payment capture, or when adding a tip while capturing payments.
Reports can still be viewed from your Dashboard as a workaround: squareup.com/dashboard.
We’ll continue to share updates as we receive them. Thanks for your continued patience.
Jun 11, 15:32 PDT
Reports can still be viewed from your Dashboard as a workaround: squareup.com/dashboard.
We’ll continue to share updates as we receive them. Thanks for your continued patience.
Jun 11, 15:32 PDT
Update -
Our Team is continuing to investigate issues related to loading reports in the Point of Sale app and other Square devices.
As a workaround, reports can be viewed from the Online Dashboard: squareup.com/dashboard.
We’re also seeing a delay with Square KDS orders.
We know how important it is to be able to view your reports and KDS orders in real time. We apologize for the inconvenience and we’ll be back with another update soon.
Jun 11, 15:05 PDT
As a workaround, reports can be viewed from the Online Dashboard: squareup.com/dashboard.
We’re also seeing a delay with Square KDS orders.
We know how important it is to be able to view your reports and KDS orders in real time. We apologize for the inconvenience and we’ll be back with another update soon.
Jun 11, 15:05 PDT
Investigating -
We're currently investigating an issue causing reports not loading on the Square POS app and other Square devices including the Register and Terminal.
We're also experiencing higher than expected wait times. If you need immediate assistance, please visit our Support Center: squareup.com/help.
We will share another update as soon as we can. Thanks for your patience.
Jun 11, 14:35 PDT
We're also experiencing higher than expected wait times. If you need immediate assistance, please visit our Support Center: squareup.com/help.
We will share another update as soon as we can. Thanks for your patience.
Jun 11, 14:35 PDT
Jun 10, 2021
No incidents reported.
Jun 9, 2021
Resolved -
Issues related to 2-factor authentication codes are fully resolved and are being delivered as expected.
Thanks for bearing with us throughout the brief interruption.
Jun 9, 13:52 PDT
Thanks for bearing with us throughout the brief interruption.
Jun 9, 13:52 PDT
Monitoring -
Our Engineering Team has implemented a fix for issues related to SMS authentication alerts. We are starting to see all text notifications deliver as expected.
We are actively monitoring this issue and will be back with another update once fully resolved.
Jun 9, 13:35 PDT
We are actively monitoring this issue and will be back with another update once fully resolved.
Jun 9, 13:35 PDT
Identified -
We've identified the root cause of the issue impacting the successful delivery of 2-Factor Authorization codes via SMS for Point of Sale logins.
We're continuing to work on implementing a fix and will be back with an update shortly.
Jun 9, 13:08 PDT
We're continuing to work on implementing a fix and will be back with an update shortly.
Jun 9, 13:08 PDT
Investigating -
We're currently fielding reports of 2-Factor Authorization codes not sending via SMS, Impacting Point of Sale logins.
Thanks for your patience while we work towards a fix.
Jun 9, 12:41 PDT
Thanks for your patience while we work towards a fix.
Jun 9, 12:41 PDT
Jun 8, 2021
Resolved -
All of our services are up and running as normal.
We sincerely apologize for today’s interruption and thank you for your patience with us.
Jun 8, 05:22 PDT
We sincerely apologize for today’s interruption and thank you for your patience with us.
Jun 8, 05:22 PDT
Monitoring -
We’re beginning to see services recover. We’ll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues.
So sorry for the disruption today. We appreciate your patience.
Jun 8, 04:38 PDT
So sorry for the disruption today. We appreciate your patience.
Jun 8, 04:38 PDT
Identified -
Our teams have identified the cause of the issues impacting squareup.com and other services, including Square Dashboard and Square Online site. A fix has been implemented and we are actively monitoring the recovery of services.
In the meantime, you can still login to the Square Point of Sale app and take payment as normal. Thank you for hanging in there with us today.
Jun 8, 04:05 PDT
In the meantime, you can still login to the Square Point of Sale app and take payment as normal. Thank you for hanging in there with us today.
Jun 8, 04:05 PDT
Update -
We are continuing to investigate this issue. It looks like this is also affecting Square Online sites. Our engineering team have been alerted and we will post updates as soon as we received more information.
In the meantime, you should still be able to login to your Square Point of Sale app and take payments through the app as normal. Thank you for bearing with us!
Jun 8, 03:23 PDT
In the meantime, you should still be able to login to your Square Point of Sale app and take payments through the app as normal. Thank you for bearing with us!
Jun 8, 03:23 PDT
Investigating -
We’re investigating reports of an error message appearing when trying to access the squareup.com home page and related product pages, such as our Dashboard. You should still be able to log in your Square Point of Sale app and take payments
Our Engineering Team is investigating this issue. Thank you for your patience and we will be back with an update shortly.
Jun 8, 03:04 PDT
Our Engineering Team is investigating this issue. Thank you for your patience and we will be back with an update shortly.
Jun 8, 03:04 PDT
Jun 7, 2021
No incidents reported.