All Systems Operational
Payments Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Point of Sale Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Dashboard Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Appointments   Operational
Payroll   Operational
Square Cash   Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017

No incidents reported.

Oct 20, 2017
Resolved - We appreciate your patience today. Phone support will be available again during our normal hours of operation. For more information, please have a look at our Seller Community: http://squ.re/2oz7j5E.
Oct 20, 18:02 PDT
Monitoring - Due to a team-building event, we are not offering phone support today. We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Oct 20, 10:00 PDT
Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - Our phone service has been restored. Sorry again for the interruption today and thank you for your patience.
Oct 17, 22:39 PDT
Update - The issue has been identified and a fix is being implemented.
Oct 17, 22:13 PDT
Identified - Our phone system will be temporarily offline on Wednesday, October 18th starting at 4:00PM AEDT.

For help during this time, please refer to our Support Center at http://squ.re/support for access to help articles, or visit our online Seller Community at http://squ.re/2wtVHEN. You can also email our Support Team at http://squ.re/contact.

We are sorry for the trouble this may cause and we appreciate your patience.
Oct 17, 22:12 PDT
Resolved - Our Engineering Team was able to resolve this issue. All sellers will be able to send Invoices from the Square Dashboard now.

We appreciate your patience and understanding while we worked through this issue.
Oct 17, 17:35 PDT
Update - A fix has been implemented and we are monitoring the results.
Oct 17, 17:32 PDT
Monitoring - Our Engineering Team is aware of an issue with the Invoices tab on the Square Dashboard, which is causing some of our sellers to experience an error message when trying to open the tab. We are currently working on a fix and will have an update for you shortly.

In the meantime feel free to send an Invoice via the Square POS app, or use Virtual Terminal to process a payment through your Square Dashboard. Details: http://squ.re/2wTTML3

Apologies for the trouble!
Oct 17, 16:04 PDT
Oct 16, 2017
Resolved - Our phone service has been restored. Sorry again for the interruption today and thank you for your patience.
Oct 16, 18:03 PDT
Identified - Our phone system will be temporarily offline on Monday, October 16th starting at 5:00PM PDT.

For help during this time, please refer to our Support Center at http://squ.re/support for access to help articles, or visit our online Seller Community at http://squ.re/2wtVHEN. You can also email our Support Team at http://squ.re/contact.

We are sorry for the trouble this may cause and we appreciate your patience.
Oct 16, 17:08 PDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Resolved - Our phone service has been restored. Sorry again for the interruption today and thank you for your patience.
Oct 12, 11:37 PDT
Identified - Our phone system will be temporarily offline on Thursday, October 12, 2017 starting at 11:00AM PDT.

For help during this time, please refer to our Support Center at http://squ.re/support for access to help articles, or visit our online Seller Community at http://squ.re/2wtVHEN. You can also email our Support Team at http://squ.re/contact.

We are sorry for the trouble this may cause and we appreciate your patience.
Oct 12, 10:36 PDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017
Resolved - Service has been restored with our third-party payments partners, and payments are now fully functional across Square.

We are sorry, again, for the trouble this has caused you.
Oct 8, 06:46 PDT
Update - All Square payments, including invoices and online, are currently affected.

Our engineers continue to work with our third-party payments partners to identify the root issue and work on a resolution. Unfortunately we still do not have a time to resolution, though will give updates here as we have them.
Oct 8, 06:11 PDT
Update - Our engineers are working with one of our third-party payments partners to isolate what appears to be a routing issue within their network. We are still investigating, though do not yet have time to resolution. We will post updates here as we have them.

We sincerely apologise, again, for this disruption to your business.
Oct 8, 05:50 PDT
Investigating - We are currently looking into an issue that is causing payments to be declined in Point of Sale.

We are very sorry for the disruption to your business, and will provide updates here as we have them.
Oct 8, 02:20 PDT