We truly appreciate everyone's patience as our Engineering Team worked to solve this issue.
All impacted services have been restored and it’s business as usual.
Aug 9, 14:58 PDT
Our Engineering Team has implemented a fix and we are now monitoring the results. All Square Sellers should be able to access the Square Point of Sale app and the Square Dashboard now.
We are still experiencing higher than normal wait times on our phone lines. If your issue is not urgent we recommend visiting sellercommunity.com or squareup.com/help.
Thank you for bearing with us as we worked to resolve this issue.
Aug 9, 14:40 PDT
Our Engineering Team has identified the root cause of this issue, which was due to an internal update, and are implementing a fix. Some sellers are still not able to access their Square accounts at this time.
We are still experiencing high wait times on phones as a result of this afternoon’s issues and appreciate your patience.
Aug 9, 14:25 PDT
We're actively investigating an issue that is preventing some customers from being able to log in to their Square accounts. Payments are not affected, but please do not log out of your account at this time.
As result of this incident we are experiencing significant wait times on our phone lines. If your issue is not urgent, please visit squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, please request a callback when the option is available. You will not lose your place in line.
Thank you for your patience with us - we will be back with an update as soon as we have additional information to share.
Aug 9, 13:40 PDT