Square US Status

Aug 10, 2022

No incidents reported today.

Aug 9, 2022

Resolved - The earlier technical issues we saw with our phone lines have been resolved. Thanks for your patience as we worked on fixing the issue.
Aug 9, 19:34 PDT

Investigating - We're experiencing technical issues with our support phone lines at the moment. Thanks for your patience as we work to resolve these issues.
Aug 9, 18:39 PDT

Aug 8, 2022

Limited Phone Support

Resolved - Maintenance on our phone lines has concluded. Thank you for your patience as we completed this work tonight.
Aug 8, 00:03 PDT

Identified - Our phone lines are under maintenance from 10PM to 12AM PDT on 08/07/2022. During this time, you may not be able to reach our customer success team.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

We appreciate your patience as we work through this.
Aug 7, 11:58 PDT

Aug 7, 2022

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Degraded Performance: Square Retail

Resolved - Our engineering team has confirmed that the issue a small number of Square for Retail sellers were experiencing is now stable.
If you do experience a crash of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Thank you for bearing with us while our team worked to resolve this issue.
Aug 4, 07:05 PDT

Monitoring - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

We've started rolling out an early update to app version 5.97 for impacted accounts. If you have experienced crashes of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Our team is continuing to monitor this issue for sellers experiencing unexpected crashes per the above conditions and will continue to work on rolling out 5.97 for impacted sellers.
Aug 3, 20:55 PDT

Update - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.
Aug 3, 17:43 PDT

Identified - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.
Aug 3, 17:20 PDT

Investigating - We've received confirmed reports of issues impacting the ability to access item modifiers through Square for Retail, resulting in the item editing page crashing unexpectedly. This issue is currently only affecting Android devices - including the Square Register and Square Terminal.

Our team is working on a resolution and will update you as we have more information.

We appreciate your patience while we look to get this resolved.
Aug 3, 13:46 PDT

Aug 3, 2022

Aug 2, 2022

Degraded Performance: Account Login

Resolved - We can confirm that the issues affecting Account Accessibility have now been fully resolved.

We know how important service functionality is to your business and how detrimental disruptions can be. Thank you for your continued patience while we worked to resolve this issue.
Aug 2, 14:54 PDT

Monitoring - Our engineers have implemented a fix and confirmed that issues affecting Account Accessibility are now beginning to stabilize.

We will continue monitoring until we can confirm that this issue is fully resolved.
Aug 2, 12:14 PDT

Investigating - We are receiving confirmed reports of Sellers unable to access their account via login. We are working with our teams to confirm & determine the potential breadth of impact.

We will be back soon with another update.
Aug 2, 08:44 PDT

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

Degraded Performance: Square Savings

Resolved - We have confirmed the incident with Square Savings has been resolved, and Seller access to funds are now fully operational.

We appreciate your patience while this fix was implemented.
Jul 30, 12:47 PDT

Investigating - We’re receiving confirmed reports of degraded performance in Square Savings. We are actively working with our Engineering team to get things back up and running as quickly as possible.

We’ll be back to update with more information as it becomes available.
Jul 30, 11:29 PDT

Jul 29, 2022

No incidents reported.

Jul 28, 2022

Degraded Performance: Tip Acceptance

Resolved - All issues surrounding Tip Acceptance have returned to normal and are now fully operational. Affected Sellers will now be able to settle and complete payments that needed tips recorded on a paper receipt.

We appreciate your patience while our team rolled out a fix.
Jul 28, 09:38 PDT

Monitoring - Our team has worked on a fix to address issues affecting Tip Acceptance reported earlier today.

We are monitoring the service and will continue to update here as it progresses.
Jul 28, 09:03 PDT

Update - Our team has confirmed reports of instances where Sellers are unable to settle tips that originated from Paper Receipts that originated on our iOS Square Point of Sale application. We will continue working on providing a solution and will update here once we have more information to share.
Jul 28, 07:16 PDT

Identified - Our team has confirmed reports of instances where Sellers are unable to settle tips that originated from Paper Receipts on our iOS applications. We will continue working on providing a solution and will update here once we have more information to share.

Thank you for your patience.
Jul 28, 06:45 PDT

Investigating - We have received reports and can confirm that some Sellers are receiving errors when attempting to settle or add tips to payments on Square Point of Sale and Square for Restaurants.

Our engineering team is aware of this issue and is working on a resolution.
Jul 28, 06:29 PDT

Jul 27, 2022

Degraded Performance: Item Library

Resolved - The earlier issues we saw with item creation have been fixed. Thank you for your patience as we worked to resolve this issue.
Jul 27, 17:54 PDT

Investigating - We are receiving confirmed reports of Sellers being unable to see newly created items within their Item Library.

Our teams are aware and currently investigating. We will be back with more soon.
Jul 27, 16:07 PDT