All issues related to the ability to send and receive payments with Cash App were resolved around 9:30pm PDT on Thursday, March 15th. We continued to process a small backlog of payments and monitored the situation into the evening.
Sincere apologies to those affected by our issues yesterday. We greatly appreciate your patience with us and are continuing to work on improving overall system reliability.
Mar 16, 07:16 PDT
All performance issues have been stabilized, though we are continuing to work through a small backlog of payments that have accumulated throughout the day.
As a reminder, if your transaction appears as "pending" in your Activity, please do not re-attempt it. If a payment shows as completed, yet the recipient still has not received it, the funds are still in transit and should appear by morning, if not sooner. Additionally, any debits from declined Cash Card transactions will be fixed in your account balance if you do not see so already.
Again, we're so very sorry for all the service issues today. Thank you for your patience.
Mar 15, 21:27 PDT
Unfortunately, we expect some intermittent issues with sending and receiving payments via Cash App through the evening. The service is recovering and we've been working through the backlog of payments that have accumulated throughout the day.
As a reminder, if your transaction appears as "pending" in your Activity, please do not re-attempt it. If a payment shows as completed, but the recipient has not received it, the funds are still in transit and should appear by morning, if not sooner. Additionally, any debits from declined Cash Card transactions will be fixed in your account balance if you do not see so already.
We know you rely on us to be available when you need to send and receive funds, and we're so very sorry we did not meet your expectation today. Thank you for sticking with us.
Mar 15, 20:04 PDT
We understand today’s issue has been a major inconvenience for many of our customers, and we are truly sorry. Our Engineering Team is working feverishly to get Cash App up and running for all customers, and we’re continuing to work through transactions from earlier today. As a reminder, please don’t re-attempt pending or declined transactions—they will be resolved.
Mar 15, 17:37 PDT
We’re working through the backlog of today’s affected payments. If you continue to experience delays, please hold off on re-attempting any pending or declined payments, or adding funds to the app multiple times until this issue is fully resolved. Apologies for the continued disruption in service.
Mar 15, 16:00 PDT
Our system is recovering now, though some customers may continue to encounter delays sending and receiving money via Cash App.
There may also be a lag between what displays in Activity versus what shows up in your Cash balance. Some Cash Card and Cash App payments are displaying as "declined" or "pending" in Activity, but the Cash balance does not reflect that the money has been returned. This may also occur when adding funds to Cash App from a bank account: the Cash balance is not immediately reflecting the funds that were added. We are working to resolve those discrepancies.
As mentioned in earlier updates, please continue to hold off on re-attempting any pending or declined payments, or adding funds to the app multiple times, until this issue is fully resolved. Thank you, again, for your patience.
Mar 15, 14:04 PDT
Our engineering team is still working to resolve the issue preventing some customers from sending and receiving payments via Cash App. Additionally, some Cash Card customers may have received notification of a charge being posted despite the transaction having been declined. We’re aware of these reports and are actively working to resolve those transactions.
In the meantime, please do not re-attempt to send any transaction that appears in your Activity as "declined" or "pending." Thank you for your continued patience as we work through this - we will follow up with another update as we have more information.
Mar 15, 12:38 PDT
Unfortunately, Cash App customers are continuing to experience trouble sending and receiving payments and our fix to restore service is taking longer than expected. Additional Cash App services affected include Cash Card and Bitcoin.
We apologize for any inconvenience and continue to ask that you do not attempt to re-send any pending transactions.
Mar 15, 10:43 PDT
Cash App is recovering and returning to normal, however some customers might still experience trouble sending and receiving payments. Please do not attempt to re-send any pending transactions until services are fully restored. We’re sorry for the trouble this has caused and will provide a final update once resolved.
Mar 15, 09:50 PDT
We’ve identified the root cause of the issue currently impacting Cash App, and are actively working on a fix to restore full service. Please do not re-attempt any pending transactions. We'll provide another update just as soon as we have one.
Mar 15, 09:37 PDT
We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Mar 15, 09:17 PDT