Square status - United States

All Systems Operational
Payments   Operational
Point of Sale   Operational
Dashboard   Operational
Appointments   Operational
Cash App   Operational
Payroll   Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2018

No incidents reported today.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - All phone operations are back to normal. We appreciate your patience and understanding today.
Nov 8, 15:36 PST
Identified - Phone support is available in a limited capacity for a short period of time.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 8, 13:44 PST
Nov 7, 2018

No incidents reported.

Nov 6, 2018
Resolved - Thanks for your patience as we supported our employees’ right to exercise their vote. Phone lines will reopen tomorrow morning at 6am Pacific Time.
Nov 6, 18:09 PST
Identified - To allow our team the necessary time to vote, phone support will only be available today from 7am - 2pm PST. Our team will be back online starting tomorrow, Wednesday, November 7th, 2018 at 6am PST.

We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Nov 6, 06:00 PST
Nov 5, 2018
Resolved - Good news! Our phone service partner has resolved their ongoing issues and all phone operations are up and running as normal.

Thanks again for your patience and understanding this morning.
Nov 5, 09:25 PST
Update - Our upstream phone service partner has provided us with an update around the issues that they're experiencing. Unfortunately Phone Support is currently unavailable, however our partners are working diligently to get this resolved.

We know how important your issues are, and we appreciate your patience thus far. We recommend visiting squareup.com/help or sellercommunity.com for answers to common questions, and we'll be back with an additional update shortly.
Nov 5, 08:26 PST
Identified - Our upstream phone service partner has notified us that they're experiencing issues that would impact phone support for some Sellers. Phone support is available in a limited capacity for a short period of time.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 5, 07:57 PST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - All phone operations are back to normal. We appreciate your patience and understanding this afternoon.
Nov 1, 13:54 PDT
Identified - Phone support is available in a limited capacity for a short period of time today.

We know it’s important to get the help you need, please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum.

If you need help right away you can call in and request a callback. You won’t lose your place in line.

Thanks for your patience.
Nov 1, 11:59 PDT
Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.

Oct 29, 2018

No incidents reported.