Square US Status

Nov 26, 2022

Degraded Performance: Square Terminal and Square Register Network Connection

Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.

We cannot thank you enough for your patience while we worked to get this resolved!
Nov 26, 07:04 PST

Identified - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.
Nov 17, 21:32 PST

Update - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.
Nov 17, 21:31 PST

Monitoring - Our engineers have released a fix to resolve the issue impacting Square Register and Square Terminal. We will continue monitoring the progress of the fix until fully resolved. We appreciate your patience as we work to repair this issue. We will be sure to provide additional updates as we receive them.
Nov 17, 08:34 PST

Identified - Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved.
In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.

Thanks again for your patience.
Nov 15, 08:53 PST

Investigating - If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squ.re/3FR4iFF
Square Register: https://squ.re/3NImC5F

Thank you for your patience while our engineers continue to work on a fix for this issue.
Nov 9, 10:28 PST

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

Dashboard Disruption

Resolved - This incident has been resolved.
Nov 22, 13:56 PST

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Nov 22, 13:35 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 22, 13:33 PST

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Degraded Performance: Square Terminal and Cash Management

Resolved - The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Nov 19, 14:44 PST

Identified - We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.

If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:

- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes

Thanks for your patience while we work on a fix for this issue.
Nov 17, 19:34 PST

Investigating - We are currently receiving reports of Square Terminal users experiencing an error when trying to enable the Cash Management Setting. We are working closely with our Engineering teams to determine a cause and deploy a fix.

We will be back soon with another update.
Nov 17, 13:41 PST

Online Store Disruption

Resolved - We can confirm that the disruption affecting Square Online has now been fully resolved.

Thank you for your continued patience while we worked to resolve this issue.
Nov 19, 11:49 PST

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 12:40 PST

Update - We are currently seeing reports of some sites experiencing checkout failing due to slow loading times. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 11:51 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 11:35 PST

Nov 18, 2022

Degraded Performance: Online Booking

Resolved - We can confirm that our team has found and deployed a fix for this incident. You should no longer experience freezing during the Online Booking process for Appointments.

We appreciate you sticking with us while we worked towards a resolution.
Nov 18, 10:21 PST

Update - Thank you for bearing with us as our engineers continue to work on solving this issue.
If you do experience a freeze during the process of an Appointments Online Booking, please follow the troubleshooting suggestion listed below.
Nov 15, 06:29 PST

Investigating - We are experiencing freezing issues at the end of the Appointments Online Booking process. Our engineering team is working on getting this resolved as quickly as possible.

As a temporary workaround, please try refreshing your browser when seeing this issue.

Thank you for your patience.
Nov 14, 09:58 PST

Nov 17, 2022

Performance Issues: Square Dashboard

Resolved - We've resolved the earlier issue we saw related to incorrect information displaying on some sellers' Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

Thanks for your patience as our engineers worked to resolve this issue.
Nov 17, 16:34 PST

Update - We're continuing to investigate reports from some sellers related to incorrect information displayed on their Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

We'll provide further updates as they come to hand, thanks for your patience as our engineers work to resolve this issue.
Nov 17, 16:14 PST

Update - We are continuing to investigate this issue.
Nov 17, 16:13 PST

Update - We're continuing to investigate reports from some sellers related to incorrect information displayed on their Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

We'll provide further updates as they come to hand, thanks for your patience as our engineers work to resolve this issue.
Nov 17, 16:13 PST

Update - We're currently investigating reports from some sellers related to incorrect information displayed on their Square accounts. We'll provide further updates as they come to hand, thanks for your patience as our engineers work on resolving this issue.
Nov 17, 15:25 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 17, 14:54 PST

Nov 16, 2022

No incidents reported.

Nov 15, 2022

Nov 14, 2022

Square Dashboard Disruption

Resolved - We can confirm that the issues affecting Square Dashboard have now been fully resolved.

Thank you for your patience.
Nov 14, 09:44 PST

Identified - We are continuing to work on a fix for a disruption currently impacting the Square Dashboard. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Nov 13, 09:26 PST

Investigating - We have received confirmed reports of a disruption affecting the Square Dashboard visibility. Sellers may be missing elements on several Square Dashboard areas when viewing it on their web browsers. Our team is aware of the problem and is actively investigating it.

In the meantime, zooming out on your browser (using Ctrl + - (minus key) on Windows or Command + - (minus key) on Mac) will make the missing elements available at this time.

We thank you for your patience while our team works to address this.
Nov 12, 12:35 PST

Nov 13, 2022

Nov 12, 2022