Identified - Some Cash App customers may be experiencing connection issues when trying to send/receive payments. Our team has identified the issue and are working to get a fix in place as soon as possible.
Please hold off with re-attempting any pending payments at this time.
Dec 14, 16:07 PST
Please hold off with re-attempting any pending payments at this time.
Dec 14, 16:07 PST
×
Subscribe to Incident
Payments
Operational
Point of Sale
Operational
Dashboard
Operational
Appointments
Operational
Cash App
Degraded Performance
Payroll
Operational
Phone Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2018
Resolved -
Phone support is back up and running as normal! Thank you for your patience today.
Dec 13, 12:55 PST
Dec 13, 12:55 PST
Identified -
Phone support is available in a limited capacity for a short period of time.
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 13, 10:08 PST
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 13, 10:08 PST
Dec 12, 2018
Resolved -
Good news — all reports should now be up-to-date when you visit the online Square Dashboard and when you open the Transactions section of the Point of Sale app.
Phone support is available again but if your issue is not urgent you can also visit squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, please request a callback when the option is available. You will not lose your place in line.
We apologize again for the disruption this caused today and we really appreciate your patience as we worked to resolve this.
Dec 12, 13:19 PST
Phone support is available again but if your issue is not urgent you can also visit squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, please request a callback when the option is available. You will not lose your place in line.
We apologize again for the disruption this caused today and we really appreciate your patience as we worked to resolve this.
Dec 12, 13:19 PST
Monitoring -
Today's issues with the Customer Directory and Appointments have been fully resolved.
However, reporting is taking longer than anticipated to catch up - your data is not lost and all sales will be updated as soon as possible.
We are continuing to monitor the situation closely and we’ll post here when this has been completely resolved.
Phone support is available in a limited capacity. In the meantime, please visit squareup.com/help for access to help articles or head to our customer forum at sellercommunity.com. Email support is also available at http://squ.re/contact.
Thanks again for bearing with us today.
Dec 12, 12:56 PST
However, reporting is taking longer than anticipated to catch up - your data is not lost and all sales will be updated as soon as possible.
We are continuing to monitor the situation closely and we’ll post here when this has been completely resolved.
Phone support is available in a limited capacity. In the meantime, please visit squareup.com/help for access to help articles or head to our customer forum at sellercommunity.com. Email support is also available at http://squ.re/contact.
Thanks again for bearing with us today.
Dec 12, 12:56 PST
Update -
Our Engineering team has identified the cause of today’s issues with Customer Directory and Square Appointments, and quickly implemented a fix.
Payments are flowing as normal but some sales may not be reflected in your Transactions reports right away. Rest assured these sales are not lost and your transaction history will be updated. We will post here when this has been fully resolved.
Unfortunately, due to higher than normal volume, phone support is available in a limited capacity. Please head to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com. You can also email the Customer Success team at http://squ.re/contact.
Apologies again for the trouble this caused today. We really appreciate your patience.
Dec 12, 11:49 PST
Payments are flowing as normal but some sales may not be reflected in your Transactions reports right away. Rest assured these sales are not lost and your transaction history will be updated. We will post here when this has been fully resolved.
Unfortunately, due to higher than normal volume, phone support is available in a limited capacity. Please head to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com. You can also email the Customer Success team at http://squ.re/contact.
Apologies again for the trouble this caused today. We really appreciate your patience.
Dec 12, 11:49 PST
Identified -
Some sellers may see an error when attempting to access their Customer Directory from the Point of Sale app or their online Square Dashboard. This issue also affects sellers when trying to add a customer to a sale.
Sellers may not be able to access their Appointments Dashboard but the Appointments app is not affected.
Our Engineering team is investigating the root cause of this issue and we’ll continue to share updates here.
Dec 12, 11:14 PST
Sellers may not be able to access their Appointments Dashboard but the Appointments app is not affected.
Our Engineering team is investigating the root cause of this issue and we’ll continue to share updates here.
Dec 12, 11:14 PST
Investigating -
We're actively investigating an issue that is causing the Customers and Appointments sections of the online Square Dashboard to not load properly.
We’re very sorry for the disruption this is causing. We will post again as soon as we have another update
Dec 12, 10:35 PST
We’re very sorry for the disruption this is causing. We will post again as soon as we have another update
Dec 12, 10:35 PST
Dec 11, 2018
Resolved -
Phone support is back up and running as normal! Thank you for your patience today.
Dec 11, 13:07 PST
Dec 11, 13:07 PST
Identified -
Phone support is currently available in a limited capacity.
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or head to sellercommunity.com for access to our customer forums.
If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.
Dec 11, 11:59 PST
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or head to sellercommunity.com for access to our customer forums.
If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.
Dec 11, 11:59 PST
Dec 10, 2018
Resolved -
The issues we experienced with our phone system provider this evening have been fully resolved.
Phone lines are now closed and will be available again tomorrow morning from 6am until 6pm PT. Thank you again for your patience and understanding.
Dec 10, 18:10 PST
Phone lines are now closed and will be available again tomorrow morning from 6am until 6pm PT. Thank you again for your patience and understanding.
Dec 10, 18:10 PST
Monitoring -
Good news! Our phone system provider has identified the root cause of the issues preventing our team from accepting calls and has implemented a fix. Calls are starting to coming through and we are continuing to monitor the situation closely.
We know it’s important to get the help you need, so keep in mind you can also go to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com.
We will post another update here when the issue has been completely resolved. Thank you for bearing with us this evening.
Dec 10, 17:43 PST
We know it’s important to get the help you need, so keep in mind you can also go to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com.
We will post another update here when the issue has been completely resolved. Thank you for bearing with us this evening.
Dec 10, 17:43 PST
Identified -
Our phone system provider is experiencing issues and, as a result, phone support is currently available in a limited capacity. We are investigating the root cause of this issue with our provider and we'll continue to share updates here.
In the meantime, please head to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com. You can also email the Customer Success team at http://squ.re/contact.
We are very sorry for the trouble this causes and we appreciate your patience while we work to resolve this.
Dec 10, 17:16 PST
In the meantime, please head to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com. You can also email the Customer Success team at http://squ.re/contact.
We are very sorry for the trouble this causes and we appreciate your patience while we work to resolve this.
Dec 10, 17:16 PST
Investigating -
We're investigating an issue with our phone system provider that is preventing our Customer Success team from accepting calls and completing callbacks. We'll be back with an update shortly.
Dec 10, 16:56 PST
Dec 10, 16:56 PST
Dec 9, 2018
No incidents reported.
Dec 8, 2018
No incidents reported.
Dec 7, 2018
Resolved -
Our phone support operations are back up-to-speed! Thank you for your patience today.
Dec 7, 14:13 PST
Dec 7, 14:13 PST
Identified -
Phone support is available in a limited capacity for a short period of time.
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 7, 12:17 PST
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 7, 12:17 PST
Dec 6, 2018
Resolved -
Our phone support operations are back up-to-speed! Thank you for your patience today.
Dec 6, 15:01 PST
Dec 6, 15:01 PST
Identified -
We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 6, 12:26 PST
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Dec 6, 12:26 PST
Dec 5, 2018
No incidents reported.
Dec 4, 2018
Resolved -
We've resolved the issue causing some email verification codes to be delayed. If you're still waiting on your code to arrive, please request the code again—it should arrive via email as expected. We truly appreciate your patience and apologize for the disruption.
Dec 4, 14:00 PST
Dec 4, 14:00 PST
Investigating -
We're investigating reports of delayed email verification codes when attempting to login to Cash App. Please do not re-attempt to request your login code as continuous requests may disable logins for up to 24 hours.
Dec 4, 13:01 PST
Dec 4, 13:01 PST
Dec 3, 2018
Resolved -
We've resolved the issue that caused some Cash Outs to be unsuccessful over the weekend. Deposits are flowing as expected—if you received a notification about an unsuccessful Cash Out, you may re-attempt your deposit at this time and may need to re-link your bank account.
Please visit https://cash.app/help/6943 to contact Cash Support if you have any questions, and thank you for your patience while we worked towards a solution.
Dec 3, 11:55 PST
Please visit https://cash.app/help/6943 to contact Cash Support if you have any questions, and thank you for your patience while we worked towards a solution.
Dec 3, 11:55 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 3, 10:42 PST
Dec 3, 10:42 PST
Identified -
Some deposits initiated over the weekend were unsuccessful in transferring to a linked bank account. All unsuccessful Cash Outs have since been returned to your Cash App balance.
If you received a notification stating your Cash Out was unsuccessful, please try again. Please note, you may need to re-link your bank account to initiate your deposit.
For any questions or concerns, please visit https://cash.app/help/6943 to connect with Cash Support. Apologies for any confusion caused by this error.
Dec 3, 08:15 PST
If you received a notification stating your Cash Out was unsuccessful, please try again. Please note, you may need to re-link your bank account to initiate your deposit.
For any questions or concerns, please visit https://cash.app/help/6943 to connect with Cash Support. Apologies for any confusion caused by this error.
Dec 3, 08:15 PST
Dec 2, 2018
No incidents reported.
Dec 1, 2018
No incidents reported.
Nov 30, 2018
Resolved -
The issue that impacted Point of Sale app and Dashboard Item Library access has been fully resolved. Our Engineering Team was able to identify the issue and quickly implement a fix.
All phone operations are back to normal too. We really appreciate your patience and understanding today.
Nov 30, 14:01 PST
All phone operations are back to normal too. We really appreciate your patience and understanding today.
Nov 30, 14:01 PST
Monitoring -
Our Engineering Team was able to identify the root cause, and fix the issue that impacted Point of Sale app and dashboard Item Library access. You should be able to log in and access your items as expected. We're monitoring the situation closely and we will circle back as soon as the issue is fully resolved.
Unfortunately, we're now experiencing higher than expected wait times on our phone lines for Point of Sale and Square for Retail. If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Thank you for your patience today.
Nov 30, 12:55 PST
Unfortunately, we're now experiencing higher than expected wait times on our phone lines for Point of Sale and Square for Retail. If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Thank you for your patience today.
Nov 30, 12:55 PST
Identified -
We identified an issue impacting Item Library access and we're actively working to resolve. We'll post an update here as soon as more information is available.
Nov 30, 12:42 PST
Nov 30, 12:42 PST