Resolved -
The issues causing some Cash Card transactions to be declined this weekend have been fully resolved, and all Cash Cards are now available in-app.
Thank you for sticking with us as we worked to fix this issue, we truly appreciate your patience.
Feb 16, 22:15 PST
Update -
The issues causing Friday's Cash Card declines have been resolved. Transactions are flowing as expected, and all balances should now be in sync.
We're aware that some customers are having issues viewing their Cash Card in-app, and are working on a solution. Your Cash Card will become available automatically as we fix this.
We'll be back with a final update soon. Thank you for your continued patience.
Feb 16, 06:37 PST
Monitoring -
Cash Card transactions are beginning to be processed as normal, and all new payments will be successfully completed.
We're aware of some balances being out of sync, and are hard at work to correct them. Your balance will automatically be corrected as we roll out a fix.
We are very sorry for the inconvenience this has caused. Thank you for bearing with us today.
Feb 15, 19:26 PST
Update -
We're still working to resolve the issue causing some customers to experience declined Cash Card transactions. Your balance will be restored to normal once this issue has been fully resolved.
We're deeply sorry for the trouble this has caused, and we truly appreciate your patience.
Feb 15, 16:34 PST
Identified -
We're continuing to investigate an issue causing some Cash Card transactions to be declined. As soon as this issue has been resolved, your full balance will be restored. We'll return with another update as soon as possible.
We're very sorry for any inconvenience that this may cause.
Feb 15, 14:10 PST
Update -
The root cause of this issue is still being investigated. Please do not re-attempt any failed transactions in the meantime. Any duplicate or declined transactions will be adjusted once the issue has been resolved. Thank you for your patience.
Feb 15, 13:02 PST
Investigating -
We're currently experiencing an issue causing certain Cash Card transactions to be declined. We're aware of the issue, and are working hard on a fix.
If you've attempted a Cash Card transaction during this time, we ask that you wait before attempting to dispute it. We will adjust any duplicate or declined transactions as needed, as soon as possible.
Thank you for your patience as we work to solve this issue.
Feb 15, 12:19 PST
