All Systems Operational
Payments Operational
United States Operational
Canada Operational
Australia Operational
Japan Operational
United Kingdom Operational
Point of Sale Operational
United States Operational
Canada Operational
Australia Operational
Japan Operational
United Kingdom Operational
Dashboard Operational
United States Operational
Canada Operational
Australia Operational
Japan Operational
United Kingdom Operational
Appointments Operational
Payroll Operational
Square Cash Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2017

No incidents reported today.

Apr 23, 2017

No incidents reported.

Apr 22, 2017
Resolved - All remaining Square Cash and Snapcash payments have been sent out. We're truly sorry for the delay — thank you for your patience as we worked to resolve this.
Apr 22, 12:16 PDT
Update - Most affected customers should see that their payments have completed. We’re still working through the remaining pending payments, and we'll post another update once those have finished.
Apr 22, 11:11 PDT
Update - We've confirmed that a small number of payments sent last night have been delayed. Sincere apologies for the confusion. We're working to process those payments, and will provide an update here once we have done so. Again, please do not re-attempt pending transactions.
Apr 22, 10:41 PDT
Identified - Unfortunately there are still delayed Square Cash and Snapcash payments in our system, which appears to be connected to last night's capacity issue. Engineers are actively working on a solution. Please do not re-try any pending payments. We will be back with an update within 30 minutes.
Apr 22, 10:00 PDT
Apr 21, 2017
Resolved - Good news: all customers should now have full access to Square Cash. We’re no longer limiting the ability to send a payment or use instant deposit, and our backlog has fully caught up. We’ve confirmed that transaction histories are up to date, so please check yours to confirm the status of a payment you’ve sent today. (Open the app, and tap the clock icon in the upper, right-hand corner.)

App outages suck – there’s not more we can say than that, and we sincerely apologize to those who were affected. Thanks for your understanding and sticking with us.
Apr 21, 23:02 PDT
Update - We are still limiting the ability to send a payment, and use instant deposit, in order to clear the backlog of transactions in our system. In addition to processing the backlog we will also be updating transaction history. As stated before, please do not re-attempt any pending transactions.
Apr 21, 22:00 PDT
Identified - The root cause of tonight’s issue is related to system capacity – when we intentionally limited service availability the transactions moved through normally. We are going to continue to limit the ability to send payments in order to move through the backlog of transactions that has accumulated this evening, and will slowly restore service as capacity balances out.

Pending payments should not be re-attempted, and customers who are being throttled will see the "Check back again later" error message in the app. Updates will continue to be provided on this page in 30 minute increments until service is fully restored.
Apr 21, 21:30 PDT
Update - Unfortunately we've not yet been able to identify a root cause for tonight's issue, and are still limiting the ability to send a payment and request an instant deposit in effort to understand. If you have a transaction marked as "Pending," please do not reattempt your payment. We will provide another update to this page within the next 30 minutes.
Apr 21, 21:00 PDT
Update - We're still working to understand the root cause of the issue that's affecting Square Cash this evening. In effort to do so we are currently limiting the ability to send a payment, and request an instant deposit. Customers who are being throttled will see an error message that says "Check back again soon." We understand this is not ideal, and are working very hard to restore service to everyone. We sincerely appreciate your patience, and will provide another update to this page within the next 30 minutes.
Apr 21, 20:30 PDT
Investigating - We're looking into an issue that is causing Square Cash payment delays. Some customers may not be able to send and receive payments at this time.

While we do not have specifics on when this issue will be resolved yet, we're working hard to correct the problem. We'll post updates here as soon as they're available.
Apr 21, 19:32 PDT
Resolved - Square Cash payments have been fully restored. We will continue to keep a close eye on the situation, and we thank you for your patience with us as we worked to resolve this issue!
Apr 21, 18:46 PDT
Update - We know that some of our Square Cash customers are still encountering delays or are unable to send payments. We understand that this is a significant disruption and we're working to get everything back to normal.
Apr 21, 17:37 PDT
Update - As we continue to work on the issues with Square Cash, some customers may continue to encounter delays with payments and app notifications. We understand that this is disruptive — keep in touch for updates.
Apr 21, 15:29 PDT
Update - Though the Square Cash payments issue has been identified, we do not have an immediate timeline for a resolution. Some customers still may experience delays with sending and receiving payments.
Apr 21, 14:47 PDT
Update - We're still experiencing issues with Square Cash; however, we are seeing positive improvements in response to the steps we have taken so far. We will continue to provide updates on this issue as soon as possible. Thank you again for your patience.
Apr 21, 13:55 PDT
Identified - We've identified the issue that's been causing the delay with Square Cash payments, though we're continuing to work through payments from earlier this afternoon. Hang tight — we'll be back as soon as we have more details.
Apr 21, 13:30 PDT
Update - We're continuing to investigate an issue that may cause a delay with sending and receiving Square Cash payments. Thank you for your patience as we're working to get everything back to normal as soon as possible.
Apr 21, 13:03 PDT
Investigating - We're looking into an issue that may prevent some Square Cash customers from sending Instant Deposits. Stay tuned for updates.
Apr 21, 12:41 PDT
Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017
Resolved - We've resolved today's issues and want to sincerely apologize to those affected for any inconvienece.
Apr 12, 16:09 PDT
Identified - Some merchants may be experiencing issues with their online Square Dashboard. We're working to resolve this issue for all affected sellers. We'll update you again when we have a timeline for resolution. We appreciate your patience in the meantime.
Apr 12, 15:05 PDT
Resolved - We’ve resolved all issues. Due to an internal update, some merchants may have experienced issues with Square Dashboard or processing payments for a few minutes this afternoon. Again, we sincerely apologize to our sellers for any inconvenience or disruption to your businesses.
Apr 12, 12:55 PDT
Identified - Some customers may have had temporary issues with processing payments. These issues have been resolved; however, customers may continue to experience issues with logging in or Dashboard. We are working to resolve these issues as quickly as possible and will update you once the issues are resolved.
Apr 12, 12:38 PDT
Investigating - Some customers may be seeing issues with their online Square Dashboard and related services. Payments are processing normally. We're working to get this resolved as soon as possible and we will continue to post updates as soon as they're available.
Apr 12, 12:17 PDT
Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.