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Square status - United States

Square for Retail Disruption
Monitoring - An update has been released to address the inventory sync disruption, please update to version 6.9. We will continue monitoring and provide future updates here.

We know how important it is for you and your business for inventory to be synced correctly. We thank you for sticking with us while our team worked on this resolution.
Jan 26, 2023 - 12:58 PST
Update - Our team continues to work hard on addressing this behavior and a fix has been implemented to aid those experiencing it. Sellers still affected by this inconvenience can reach out to our team to have their case escalated.

This disruption is expected to be permanently addressed in an upcoming update to the Square for Retail application. We appreciate your continued patience.
Jan 26, 2023 - 07:24 PST
Update - Our team has implemented a temporary solution to this disruption. Sellers not able to sync their item inventory may log out and log back into the Square for Retail application to resume the syncing of inventory.

Please note that if you have a current inventory count draft, logging out and back in will cause the draft counts to be permanently deleted.

Also note that Items can still be created in-app without logging out, by going to More > Items > Create Item.

A permanent solution will be included in an upcoming update, we expect this update to be available in the next day or two. Thank you for your patience as the team works to address this disruption.
Jan 25, 2023 - 16:57 PST
Update - Our team has implemented a temporary solution to this disruption. Sellers affected by Item or Inventory synchronization disruptions may log out and log back into the Square for Retail application to resume the syncing of inventory.

A permanent solution will be included in an upcoming update. Thank you for your patience as the team works to address this disruption.
Jan 25, 2023 - 14:36 PST
Identified - Our engineers have confirmed a disruption affecting Square for Retail. Sellers that attempt to create an item via item receive inventory flow will receive an error message that can or may have disrupted the synchronization of items between the Dashboard and the Point of Sale.

This disruption will be addressed in an upcoming update to Square for Retail. Thank you for your patience while our team works on this solution.
Jan 25, 2023 - 08:07 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 25, 2023 - 06:33 PST
Payment Acceptance Operational
Transfers Operational
Appointments Operational
Team Management Operational
Square for Restaurants Operational
Square for Retail Degraded Performance
Square Hardware Operational
Subscriptions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2023

Unresolved incident: Square for Retail Disruption.

Jan 25, 2023
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Online Store Disruption
Resolved - Our team has confirmed that the disturbances impacting Square Online are now resolved and the service is operational.

Thank you for hanging around with us today while we worked to address this issue.
Jan 23, 10:45 PST
Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 23, 10:44 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 23, 09:57 PST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Dashboard Disruption
Resolved - Our team has resolved the disruption impacting Square Customer Directory and Customer Attributed Transactions.

We appreciate your patience with us while we worked to implement a resolution.
Jan 18, 15:14 PST
Monitoring - Our team has implemented a fix for the disruption affecting Square Customer Directory and Customer Attributed Transactions. We will continue to monitor this closely. Thanks again for sticking with us while our team worked to implement a solution to this disruption.
Jan 18, 14:47 PST
Identified - Our engineers have confirmed a disruption with the Square Customer Directory that prevents Sellers from saving customer information. Our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 18, 14:22 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 18, 13:38 PST
Jan 17, 2023
Square Services Disruption
Resolved - We can confirm that the disruption affecting Square Services has been resolved by our team. We thank you for your continued patience while our team worked on a solution to this disruption today.
Jan 17, 12:25 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 17, 12:03 PST
Jan 16, 2023

No incidents reported.

Jan 15, 2023
Degraded Performance: Square Savings
Resolved - We can confirm that the disruption affecting Square Services has been resolved by our team. We thank you for your continued patience while our team worked on a solution to this disruption today.
Jan 15, 13:59 PST
Update - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 15, 13:35 PST
Update - Our team has identified a disruption affecting Square Savings. They are now in the process of implementing a solution and expect this to be resolved soon. We will continue providing updates here. Thank you for your patience.
Jan 15, 13:22 PST
Identified - We are currently experiencing a disruption that is impacting the Square Savings dashboard. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue.
Jan 15, 11:44 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 15, 11:15 PST
Transfers Disruption
Resolved - We can confirm that this morning's scheduled maintenance has been concluded and instant transfers are now available again.

Thank you for your patience.
Jan 15, 07:32 PST
Identified - We have been notified by one of our Banking Partners that they will be undergoing a Scheduled Maintenance Saturday, January 14, 2023, at 11:00 PM (PST). The Maintenance is scheduled to complete on Sunday, January 15, 2023, at 3 AM (PST). Instant Transfers and Same-Day Transfers will not be available from 10:57 PM (PST) until the Scheduled Maintenance is completed by our partners. We thank you for your understanding and patience.
Jan 14, 06:29 PST
Update - Our system will undergo scheduled maintenance for instant transfers from Saturday January 14 at 11PM PST - Sunday January 15 at 3AM PST.

Sellers will be unable to instant transfer funds starting at 10:57PM PST, and we will confirm once the scheduled maintenance is complete.

We understand how important it is for your business to have access to your funds, and appreciate your patience during this time.
Jan 13, 18:18 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 13, 17:59 PST
Jan 14, 2023
Jan 13, 2023
Transfers Disruption
Resolved - We have released a fix for the earlier disruption impacting some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent instances like this moving forward. Thank you for your patience with us as we worked to resolve this issue.
Jan 13, 17:57 PST
Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 13, 17:56 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 13, 17:39 PST
Multiple Services Disruption
Resolved - We can confirm that the disruption affecting Account Logins has been addressed by our Team.

We thank you for your continued patience while our team worked on a solution to this disruption today.
Jan 13, 15:29 PST
Monitoring - Our Engineers have now implemented a solution to the Account Logins disruption. We will continue to monitor the status and report once we confirm the service is operational.

We thank you for your patience
Jan 13, 14:48 PST
Identified - Our team has identified a disruption affecting some Account Logins. They are now in the process of implementing a solution and expect this to be resolved soon. We will continue providing updates here.

Thank you for your patience.
Jan 13, 14:36 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 13, 14:25 PST
Jan 12, 2023
Team Management Disruption
Resolved - The Team App login disruption has been addressed by our Engineers. Please make sure your Team application is updated to the latest version 4.0.2 to log in successfully. We thank you for your continued patience today while our team worked on a solution.
Jan 12, 17:07 PST
Update - Our team has implemented a fix for the Team App login disruption on iOS and Android. Team Members affected by this disruption will need to manually update their applications to version 4.0.2 on the App Store or the Play Store so they can log in successfully. We will continue to monitor this closely. Thanks again for sticking with us while our team worked to implement a solution to this disruption.
Jan 12, 16:07 PST
Monitoring - Our team has implemented a fix for the disruption affecting the Team App logins. iOS users can now update their application to version 4.0.2 from the App Store. The Android update is being submitted to the Play Store and will be available to download soon. We will continue monitoring the progress of this fix and will continue updating here. Thank you for your continued patience.
Jan 12, 14:32 PST
Identified - Our Engineers have identified a disruption with the Team App on Android version 4.0.1 and iOS version 4.0. Team Members without Dashboard access will encounter a message that reads "Your account is inactive" when this is not the case. The team is actively working on a solution to this disruption. If you haven't updated yet we recommend waiting until this disruption is resolved. We will continue providing updates here.

Thank you for your patience.
Jan 12, 13:16 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 12, 10:28 PST
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