Square US Status

Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

Balance Delays

Resolved - The disruption causing balance delays has been fully addressed by our team. Balances are now updating as expected. We thank you for your patience today.
Nov 30, 15:32 PST

Monitoring - Our team has issued a fix to address the reports of balance delays. We’re actively monitoring a long with our Engineering team as they work to get things running as expected in a timely manner. We’ll continue providing updates with more information as they become available.
Nov 30, 13:27 PST

Investigating - We’re receiving confirmed reports of delays in balance reporting. Rest assured, payment processing remains unaffected. We’re actively working with our Engineering team to get things back up and running as quickly as possible.
We’ll be back to update with more information as it comes in.
Nov 30, 12:52 PST

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Payments Disruption

Resolved - We can now confirm that the disruption impacting payment acceptance on various Square services has been fully restored. We appreciate your patience today while our team worked to provide a solution.
Nov 27, 14:42 PST

Identified - Our team is continuing to investigate disruptions with payment acceptance on Square Invoices, AfterPay, Virtual Terminal, Appointments, E-Commerce API, or Square Online when using Apple Pay, Google Pay or ACH (US-only) as the payment type.

We are working to implement a fix, and sincerely apologies for the trouble today. We will be back with another update shortly.
Nov 27, 14:34 PST

Update - We’re currently investigating a disruption with payment acceptance on Square Invoices, Virtual Terminal, Appointments, E-Commerce API, or Square Online when using Apple Pay, Google Pay or ACH as the payment type. We will be back to update as soon as we can once we receive more information from our Engineering teams.
Nov 27, 14:12 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 27, 13:51 PST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Payments Disruption

Resolved - We can confirm that JPMorgan Chase has resolved the disruption affecting Visa card acceptance. Thank you for your patience.
Nov 24, 15:18 PST

Monitoring - We are seeing improvement to latency and decline rates, and Visa cards are now completing transactions as expected for cards issued by JPMorgan Chase. We’re continuing to monitor and will confirm in a future update once JPMorgan Chase has notified us the issue is resolved. Thank you for your continued patience.
Nov 24, 15:02 PST

Update - At this time, our team continues to monitor elevated latency and declines causing some Visa cards to not complete transactions successfully. This is a result of an ongoing issue affecting JPMorgan Chase, and only cards from that issuer are affected. We recommend Sellers retry transactions associated with Visa cards and if problems persist, recommend their customers use a different card or payment method. Thank you for your patience. We will continue monitoring and providing updates as they occur.
Nov 24, 14:51 PST

Update - At this time, our team continues to monitor elevated latency and declines causing some Visa cards to not complete transactions successfully. This is a result of an ongoing issue affecting one of our external banking partners and only cards from that partner are affected. We recommend Sellers retry transactions associated with Visa cards and if problems persist, recommend their customers use a different card or payment method. Thank you for your patience. We will continue monitoring and providing updates as they occur.
Nov 24, 14:22 PST

Identified - Our team continues working on a disruption that is affecting transactions with some Visa cards. At this time both Payment Acceptance and Refunds are degraded. We advise Sellers to ask their customers to complete transactions using a different card. Thank you for your patience. We will continue providing updates as they become available.
Nov 24, 14:21 PST

Update - We are currently experiencing a disruption that is impacting the Payment Acceptance of Visa cards. At this time we recommend our Seller advise their customers to try a different brand of card. Our team is in contact with our banking partner looking for the best way to address this. Thank you for your patience with us as our team works to resolve this issue.
Nov 24, 12:06 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 24, 11:51 PST

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.