The issues we experienced with our phone system provider this evening have been fully resolved.
Phone lines are now closed and will be available again tomorrow morning from 6am until 6pm PT. Thank you again for your patience and understanding.
Dec 10, 18:10 PST
Good news! Our phone system provider has identified the root cause of the issues preventing our team from accepting calls and has implemented a fix. Calls are starting to coming through and we are continuing to monitor the situation closely.
We know it’s important to get the help you need, so keep in mind you can also go to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com.
We will post another update here when the issue has been completely resolved. Thank you for bearing with us this evening.
Dec 10, 17:43 PST
Our phone system provider is experiencing issues and, as a result, phone support is currently available in a limited capacity. We are investigating the root cause of this issue with our provider and we'll continue to share updates here.
In the meantime, please head to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com. You can also email the Customer Success team at http://squ.re/contact
We are very sorry for the trouble this causes and we appreciate your patience while we work to resolve this.
Dec 10, 17:16 PST
We're investigating an issue with our phone system provider that is preventing our Customer Success team from accepting calls and completing callbacks. We'll be back with an update shortly.
Dec 10, 16:56 PST