Square US Status

All Systems Operational

Payments Operational

Point of Sale Operational

Dashboard Operational

Appointments Operational

Cash App Operational

Payroll Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

Payments: Successful Payment Appearance Delayed

Resolved - Good news! We’ve confirmed with our Payments Team that the earlier issues have been fully resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Oct 9, 11:50 PDT

Monitoring - Our Payments Team has released a fix for the issue causing a delay in successful payments showing up in the deposit balance, and sellers should see services return to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved.
Oct 9, 11:40 PDT

Identified - Our Payments Team has identified the root cause of the issue, and are actively working on a solution. We're starting to see some recovery, but we're still showing some accepted payments taking longer than usual to appear in the pending deposit balance. While these payments aren't showing immediately, they're being captured successfully and will appear eventually. Check back for another update soon and thank you for being patient with us.
Oct 9, 11:02 PDT

Investigating - We’re investigating reports of some accepted payments taking longer to appear in the pending deposit balance. These payments are being captured successfully and will appear eventually. Our Payments engineering team is actively working to get this fixed. Sincere apologies for the disruption - we’ll be back with another update shortly.
Oct 9, 10:20 PDT

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

No incidents reported.

Oct 2, 2018

Point of Sale: Invoice Issues

Resolved - We resolved the issue that impacted Invoices earlier this afternoon.

If you're a seller and received a question from a customer who may have had trouble completing an invoice payment, head over to the online Square Dashboard to confirm that the payment was successful: https://squareup.com/dashboard/invoices > Invoices > Status.

Thank you for your patience today.
Oct 2, 16:04 PDT

Monitoring - Our engineering team quickly identified and resolved the issue with Invoices. Customers who were unable to complete an invoice payment earlier may now do so by starting the process again from the invoice email notification.

We apologize for the disruption and we will continue to monitor this issue closely.
Oct 2, 15:46 PDT

Investigating - We're investigating reports that some customers are unable to complete Invoice Payments with Point of Sale. We'll be back with an update shortly.
Oct 2, 15:33 PDT