The issues we experienced with our phone system provider have been resolved. Going forward, phone support will be available during our normal business hours. For more details, please have a look at our Support Center: http://squ.re/2sp8wzO
. Apologies for the interruption this caused today; we appreciate your patience.
Nov 29, 18:04 PST
While our phone system provider is making progress on resolving the issue, unfortunately, it appears unlikely that we will be able to begin taking calls before the end of our normal hours of operation in North America (9pm ET / 6pm PT today).
We are continuing to monitor the situation closely, and will post another update regarding phone support availability for our Australian customers as soon as we have more information.
We apologize for the extended disruption today.
Nov 29, 16:32 PST
Our phone system provider is continuing to experience issues that are preventing us from offering phone support to our customers in Australia and North America. We are investigating the root cause with our provider and we will continue to provide updates as soon as more information is available.
Nov 29, 13:07 PST
Our phone system provider is still experiencing issues, and as a result, we’re currently unable to provide phone support. We are investigating the root cause of this issue with our provider and we will continue to provide updates here.
In the meantime, please head to squareup.com/help for access to help articles, or visit our customer forum at sellercommunity.com. You can also email our Support team at http://squ.re/contact
We are very sorry for the inconvenience and appreciate your patience while we work to resolve this.
Nov 29, 11:37 PST
We are looking into an issue with our phone service provider that is preventing us from offering phone support. If you need assistance, please head to our Support Center at squareup.com/help for access to help articles, or visit our Seller Community at sellercommunity.com. You can also email our Support team at http://squ.re/contact
Sorry for the trouble. We'll be back with another update as soon as we have more information.
Nov 29, 11:26 PST