All Systems Operational
Payments
Operational
Point of Sale
Operational
Dashboard
Operational
Appointments
Operational
Cash App
Operational
Payroll
Operational
Phone Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2019
Resolved -
All phone operations are back to normal. We appreciate your patience and understanding this afternoon
Jan 22, 15:10 PST
Jan 22, 15:10 PST
Identified -
Phone support is available in a limited capacity for a short period of time.
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Jan 22, 13:43 PST
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Jan 22, 13:43 PST
Jan 21, 2019
No incidents reported.
Jan 20, 2019
No incidents reported.
Jan 19, 2019
Resolved -
The issues causing declined or duplicate Cash Card transactions on Saturday have been resolved and we’re continuing to monitor the situation overnight. Any charges showing as “completed” in your Transaction Activity as a result of this issue will be voided and your balance should be updated within 24 hours.
Thank you again for bearing with us as we worked to fix this. If you have any additional questions, don’t hesitate to reach out at Cash.app/help.
Jan 19, 22:37 PST
Thank you again for bearing with us as we worked to fix this. If you have any additional questions, don’t hesitate to reach out at Cash.app/help.
Jan 19, 22:37 PST
Monitoring -
In collaboration with our partners, our team has been able to issue a fix to address the high-decline rate and double payment status that's been affecting Cash Card transactions over the last few hours. Future transactions should behave normally.
Our team is actively working towards a solution for those who were impacted by erroneous declines, and have related discrepancies in their Cash App Activity and bank balance. We will share details when we have more information.
Thank you again for your patience. We sincerely apologize for all the trouble this afternoon.
Jan 19, 17:27 PST
Our team is actively working towards a solution for those who were impacted by erroneous declines, and have related discrepancies in their Cash App Activity and bank balance. We will share details when we have more information.
Thank you again for your patience. We sincerely apologize for all the trouble this afternoon.
Jan 19, 17:27 PST
Update -
We're continuing to work with our card partners to resolve the issue causing declined and duplicate Cash Card transactions. We understand some customers are seeing discrepancies between their activity and their balance. These will be reconciled.
As a reminder, please do not re-attempt any declined payments. We'll return with an update around when to expect your transactions to be voided/refunded once we receive further details. We truly appreciate your continued patience.
Jan 19, 16:18 PST
As a reminder, please do not re-attempt any declined payments. We'll return with an update around when to expect your transactions to be voided/refunded once we receive further details. We truly appreciate your continued patience.
Jan 19, 16:18 PST
Update -
We're still experiencing a high number of declined and duplicate Cash Card transactions and are continuing to work with our partners towards a resolution. We'll share details here around when to expect your transactions to be voided/refunded as soon as we receive further information.
Jan 19, 14:50 PST
Jan 19, 14:50 PST
Identified -
Our team has identified the root source of the issue, and is actively working with network and card partners to resolve. Again, please do not retry any declined, or duplicate transactions. We will follow up with another update shortly.
Jan 19, 13:59 PST
Jan 19, 13:59 PST
Update -
We're continuing to experience a high rate of declines with Cash Card, and duplicate payment statuses are related to the root issue. Please do not retry these transactions.
We sincerely appreciate your patience as we work towards a resolution. We'll be back with an update shortly.
Jan 19, 13:16 PST
We sincerely appreciate your patience as we work towards a resolution. We'll be back with an update shortly.
Jan 19, 13:16 PST
Investigating -
We're currently investigating reports of Cash Cards being declined with the payment showing as captured in-app. At this time please don't retry any declined Cash Card transactions. We'll post updates here as we have more to share.
Jan 19, 12:35 PST
Jan 19, 12:35 PST
Jan 18, 2019
Resolved -
We're back up-to-speed! Thank you for your patience earlier today.
Jan 18, 14:57 PST
Jan 18, 14:57 PST
Identified -
Identified
Phone support is available in a limited capacity for a short period of time.
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums.
If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.
Jan 18, 12:04 PST
Phone support is available in a limited capacity for a short period of time.
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums.
If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.
Jan 18, 12:04 PST
Jan 17, 2019
Resolved -
Thanks again for your patience and understanding today. Phone lines are now closed and will reopen tomorrow morning at 6am PST.
Jan 17, 18:02 PST
Jan 17, 18:02 PST
Identified -
Due to a company-wide team-building event, phone support will be unavailable after 2:30 pm PST.
We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Phone support will return to full availability tomorrow.
Please visit squareup.com/help for access to our help articles and email support. You can also visit sellercommunity.com to access our customer forum posts.
Thank you for your patience.
Jan 17, 13:43 PST
We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Phone support will return to full availability tomorrow.
Please visit squareup.com/help for access to our help articles and email support. You can also visit sellercommunity.com to access our customer forum posts.
Thank you for your patience.
Jan 17, 13:43 PST
Jan 16, 2019
Resolved -
We're back up-to-speed! Thank you for your patience earlier today.
Jan 16, 17:11 PST
Jan 16, 17:11 PST
Identified -
Phone support is available in a limited capacity for a short period of time.
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums.
If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.
Jan 16, 11:38 PST
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums.
If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won’t lose your place in line.
Jan 16, 11:38 PST
Resolved -
Our phone support operations are back up-to-speed! Thank you for your patience today.
Jan 16, 09:31 PST
Jan 16, 09:31 PST
Identified -
Phone support is available in a limited capacity for a short period of time.
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Jan 16, 08:59 PST
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Jan 16, 08:59 PST
Jan 15, 2019
Resolved -
Some customers may have encountered declined Cash Card payments while one of our upstream partners experienced a brief service disruption. This issue has since been resolved and transactions are flowing as expected. You may now reattempt any unsuccessful payments—we appreciate your patience.
Jan 15, 09:09 PST
Jan 15, 09:09 PST
Investigating -
We’ve been informed that one of our upstream partners is experiencing issues related to Cash Card payments and is actively investigating. For now, please do not retry any unsuccesful Cash Card transactions. We'll be back with an update as soon as possible.
Jan 15, 09:02 PST
Jan 15, 09:02 PST
Jan 14, 2019
Resolved -
Good news! Our phone service partner has resolved their ongoing issues and all phone operations are up and running as normal. Thanks again for your patience and understanding this morning.
Jan 14, 11:48 PST
Jan 14, 11:48 PST
Identified -
Our upstream phone service partner has notified us that they're experiencing issues that would impact phone support for some Sellers. Phone support is available in a limited capacity for a short period of time.
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Jan 14, 10:16 PST
If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Jan 14, 10:16 PST
Jan 13, 2019
No incidents reported.
Jan 12, 2019
No incidents reported.
Jan 11, 2019
Resolved -
We’ve confirmed the issues affecting Cash App today have been fully resolved. We’re continuing to work through a backlog of pending payments and are making progress quickly. As a reminder, please do not re-attempt any pending transactions. To confirm the status of a payment, please check your Activity section in-app or at Cash.me.
Thank you so much for bearing with us today while we worked through this issue.
Jan 11, 21:57 PST
Thank you so much for bearing with us today while we worked through this issue.
Jan 11, 21:57 PST
Update -
We’ve implemented a fix for the connection issues and are monitoring progress. The app is working as expected, though we are working through a backlog of payments that accumulated while service was degraded.
If your payment appears as “pending” - do not reattempt. It will process soon. Additionally, balance and transaction history in Activity may appear out of sync for some as our servers catch up with the backlog of payments. It will adjust automatically once caught up.
Again, sincere apologies for the trouble today. We will post a final update once the backlog has been processed.
Jan 11, 20:42 PST
If your payment appears as “pending” - do not reattempt. It will process soon. Additionally, balance and transaction history in Activity may appear out of sync for some as our servers catch up with the backlog of payments. It will adjust automatically once caught up.
Again, sincere apologies for the trouble today. We will post a final update once the backlog has been processed.
Jan 11, 20:42 PST
Monitoring -
Cash App performance is returning to normal. Some customers may continue to experience delays with sending and receiving money as we work through a backlog of payments. Completed payments are shown in the Activity section of the app. We'll provide a final update as soon as everything is completely clear. Thank you again for your continued patience today.
Jan 11, 19:35 PST
Jan 11, 19:35 PST
Update -
As we continue to make progress towards a fix, some customers may still be experiencing delayed payments. You do not need to retry any pending payments—they’ll be processed normally once a connection is established.
We appreciate your patience as we move towards a resolution.
Jan 11, 17:36 PST
We appreciate your patience as we move towards a resolution.
Jan 11, 17:36 PST
Update -
We’re still working on a fix for the connection issues that are affecting some Cash App customers. As a reminder, there is no need to re-attempt any pending transactions. We sincerely apologize for the issues today and will continue to post updates here.
Jan 11, 15:50 PST
Jan 11, 15:50 PST
Update -
Unfortunately, some customers are still encountering payment delays as a result of the connection issues from earlier today. This is taking longer to resolve than we expected, but we’re actively working on a fix.
We’re so sorry for the continued delays. We'll post another update once we have more to share.
Jan 11, 14:57 PST
We’re so sorry for the continued delays. We'll post another update once we have more to share.
Jan 11, 14:57 PST
Update -
We are making progress on the connection issues that we identified this morning. As our team continues to work towards a resolution, some Cash App customers may experience delays sending and receiving payments.
There’s no need to re-send any pending payments as they will process normally once a connection is established.
Thanks again for your patience. We'll continue to post updates here as we have more to share.
Jan 11, 14:03 PST
There’s no need to re-send any pending payments as they will process normally once a connection is established.
Thanks again for your patience. We'll continue to post updates here as we have more to share.
Jan 11, 14:03 PST
Update -
We’re seeing improvements in stability and traffic flow, though some customers may still receive a pending status when sending payments. Please do not re-attempt any pending transactions as they’ll process normally once a connection is established. We’ll be back with an update shortly.
Jan 11, 12:54 PST
Jan 11, 12:54 PST
Update -
We’re continuing to investigate reports of payment delays within Cash App. There is no need to re-attempt any pending transactions. We’ll continue to post updates here. Thanks for your patience.
Jan 11, 11:49 PST
Jan 11, 11:49 PST
Identified -
Some Cash App customers may still be experiencing delayed payments. If you’ve attempted to send or receive a payment, there’s no need to retry. We’re working to get things up and running again and we’ll be back with more information as soon as possible.
Jan 11, 10:54 PST
Jan 11, 10:54 PST
Investigating -
We are currently investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Jan 11, 10:16 PST
Jan 11, 10:16 PST
Jan 10, 2019
No incidents reported.
Jan 9, 2019
No incidents reported.
Jan 8, 2019
No incidents reported.