All Systems Operational
Payments Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Point of Sale Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Dashboard Operational
United States   Operational
Canada   Operational
Australia   Operational
Japan   Operational
United Kingdom   Operational
Appointments   Operational
Payroll   Operational
Square Cash   Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2017

No incidents reported today.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017
Resolved - This incident has been resolved.
Dec 7, 18:15 PST
Identified - Thank you for calling Square. Due to a team-building event, we are not offering phone support at this time, and we appreciate your patience as we support our employees. We know how important it is that you get the help you need. Please visit www.squareup.com/help to find your answer in our Support Center, or to contact us by email.

US/Canada: Our phone lines will re-open tomorrow, December 8th, at 6AM PST.
Australia: Our phone lines will re-open at 11:30AM AEDT
Dec 7, 14:20 PST
Dec 6, 2017
Resolved - Our Engineering Team has confirmed that Point of Sale emails are now functioning as expected. Apologies for the disruption today and thank you again for your patience.
Dec 6, 18:27 PST
Investigating - We're investigating an issue that may be preventing some sellers from immediately receiving emails related to Point of Sale. We'll be back with an update as soon as possible.
Dec 6, 15:19 PST
Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017
Resolved - The issues we experienced with our phone system provider have been resolved. Going forward, phone support will be available during our normal business hours. For more details, please have a look at our Support Center: http://squ.re/2sp8wzO. Apologies for the interruption this caused today; we appreciate your patience.
Nov 29, 18:04 PST
Update - While our phone system provider is making progress on resolving the issue, unfortunately, it appears unlikely that we will be able to begin taking calls before the end of our normal hours of operation in North America (9pm ET / 6pm PT today).

We are continuing to monitor the situation closely, and will post another update regarding phone support availability for our Australian customers as soon as we have more information.

We apologize for the extended disruption today.
Nov 29, 16:32 PST
Update - Our phone system provider is continuing to experience issues that are preventing us from offering phone support to our customers in Australia and North America. We are investigating the root cause with our provider and we will continue to provide updates as soon as more information is available.
Nov 29, 13:07 PST
Identified - Our phone system provider is still experiencing issues, and as a result, we’re currently unable to provide phone support. We are investigating the root cause of this issue with our provider and we will continue to provide updates here.

In the meantime, please head to squareup.com/help for access to help articles, or visit our customer forum at sellercommunity.com. You can also email our Support team at http://squ.re/contact.

We are very sorry for the inconvenience and appreciate your patience while we work to resolve this.
Nov 29, 11:37 PST
Investigating - We are looking into an issue with our phone service provider that is preventing us from offering phone support. If you need assistance, please head to our Support Center at squareup.com/help for access to help articles, or visit our Seller Community at sellercommunity.com. You can also email our Support team at http://squ.re/contact.

Sorry for the trouble. We'll be back with another update as soon as we have more information.
Nov 29, 11:26 PST
Nov 28, 2017

No incidents reported.