Square US Status

All Systems Operational

Payments Operational

Point of Sale Operational

Dashboard Operational

Appointments Operational

Cash App Operational

Payroll Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2018

No incidents reported today.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

Phone Support: Limited Capacity for North America

Resolved - We've resolved the issue with our case management system which was causing higher than expected wait times on our phone lines.

Thank you for bearing with us, despite this hiccup.
Sep 19, 14:24 PDT

Identified - Unfortunately we're experiencing higher than expected wait times on our phone lines, due to a technical issue with our case management system. Our engineering team is actively working to resolve.

In the meantime, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Sep 19, 12:31 PDT

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

Cash App: In-App Support Unavailable

Resolved - Great news! In-app support is now available for Cash App. We’re sorry for the trouble this caused and appreciate your patience while we worked to resolve this.
Sep 10, 21:46 PDT

Identified - Our engineering team has identified the root cause of this issue and is implementing a fix as we speak.

In the meantime, please visit cash.app/help for access to Cash App help articles. If your issue is urgent you can start a case with the Cash Team by visiting cash.me/support from a browser.

We really appreciate your patience as we work to resolve this. We will post another update as soon as this issue has been fully resolved.
Sep 10, 18:38 PDT

Investigating - We are investigating reports of customers being unable to contact our team through Cash App. You can still contact our team via cash.me/support. We'll post an update as soon as we have more information.
Sep 10, 18:04 PDT

Phone Support: Limited Capacity for North America

Resolved - Good news, phone support is up and running at full capacity! Thank you for your patience and understanding.
Sep 10, 14:05 PDT

Monitoring - Good news! Availability for phone support is returning to normal.

As we get back up to speed, keep in mind you can visit squareup.com/help for access to help articles, or visit our customer forum at sellercommunity.com. You can also email our Support team at http://squ.re/contact.

We appreciate your patience today.
Sep 10, 12:12 PDT

Identified - Phone support is available in a limited capacity for a short period of time today.

We know it’s important to get the help you need, please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum.

If you need help right away you can call in and request a callback. You won’t lose your place in line.
Sep 10, 11:14 PDT

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.