Square status - United States

All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
eCommerce Operational
Appointments Operational
Customer Management Operational
Team Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021
Resolved - The device code creation issues impacting Square for Retail and Square for Restaurants have been fully resolved.

Thank you for your patience while we worked to implement a fix.
Feb 26, 16:33 PST
Investigating - We are currently investigating reports of issues related to creating Device Codes within Square for Restaurants & Square for Retail. Sellers may encounter error message when attempting to create a device code from the Online Dashboard.

Our Engineers are aware and actively investigating. We will be back with an update shortly.
Feb 26, 15:00 PST
Resolved - Issues related to SMS notification alerts are fully resolved and are being delivered as expected.

Thanks for bearing with us throughout the brief interruption.
Feb 26, 08:12 PST
Monitoring - Engineering has implemented a fix for issues related to SMS notification alerts. We are starting to see all text notifications deliver as expected. We are actively monitoring impacted services and will be back with another update once this issue is fully resolved.
Feb 26, 07:57 PST
Update - In addition, we're receiving reports that Square Online order text alerts are not delivering as expected. Engineering is aware and working towards a fix.
Feb 26, 07:19 PST
Update - We are continuing to investigate this issue.
Feb 26, 07:11 PST
Investigating - We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins related to SMS codes, Buyer Profile logins, Loyalty, and Appointment notifications.

Thanks for your patience while we work towards a fix.
Feb 26, 07:02 PST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021
Resolved - Performance issues with the Dashboard and Point of Sale app are resolved. We greatly appreciate your patience!
Feb 21, 14:04 PST
Monitoring - The performance issues with the Dashboard and Point of Sale are showing signs of improvement. Thank you for your patience while our engineers resolve these issues. We will update once more once everything is fully back.
Feb 21, 13:27 PST
Identified - We've identified the root cause for the outages to Point of Sale and Dashboard and are working quickly to restore services.

In the meantime, any payments taken are still being collected but will be delayed in showing in your balance on the Dashboard or app because of the servers being down. Thank you all for your patience as we work to get everything back up.
Feb 21, 13:11 PST
Investigating - We're fielding reports of the Dashboard and Point of Sale being down stating server issues.

We're currently working with engineering to resolve this as soon as possible. We'll be back to update here once we know more.
Feb 21, 12:50 PST
Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - The Square Capital section of the Dashboard is now displaying as normal.

Thanks again for your patience.
Feb 19, 13:55 PST
Identified - We’ve identified an error that may be preventing sellers from accessing the Square Capital section of the Dashboard when using a mobile device.

If you’d like to access your Square Capital information, please do so on a computer using the browser Google Chrome.

Thank you for your patience while our Engineers work quickly to implement a fix.
Feb 17, 14:55 PST
Feb 18, 2021

No incidents reported.

Feb 17, 2021
Feb 16, 2021

No incidents reported.

Feb 15, 2021
Resolved - The Register issues from today have been resolved.

Thanks again for your patience.
Feb 15, 14:14 PST
Monitoring - Our Engineering Team has implemented a fix and we’re beginning to see the Register operate as normal.

If an “Error Syncing” message displays on the Register, please sign out and sign back in. This will fix any remaining display issues.

Apologies for the disruption today. We’ll be back with a final update once the issue has been fully resolved.
Feb 15, 13:05 PST
Identified - Good news! Our Engineering Team has identified the issues causing a blank screen to show on the Square Register and are working on a resolution.

As a workaround, re-issuing device codes will allow sellers to see their business home screen as normal.

Thanks for your patience while they continue to work towards a fix. We'll continue to share updates as we receive them.
Feb 15, 12:25 PST
Investigating - We're actively investigating reports of some sellers getting a black screen on their Square Register, then showing a different business after doing a restart. Also, some invoices were sending under the incorrect business name.

Thank you for your patience while our engineers work on a permanent fix!
Feb 15, 11:50 PST
Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.