Square US Status

All Systems Operational

Payments Operational

Point of Sale Operational

Dashboard Operational

Appointments Operational

Cash App Operational

Payroll Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 21, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

Reporting: Transaction .CSV Export Errors

Resolved - Good news! We’ve confirmed with our Engineering team that the earlier issues have fully been resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Jun 19, 18:28 GMT+00:00

Monitoring - Our Engineering team has released a fix for the Transaction report download errors, and sellers should see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved. Thank you for being patient with us!
Jun 19, 18:12 GMT+00:00

Investigating - We’re investigating reports of errors when using the Export tool for the Transaction report in Dashboard. Our Dashboard engineering team is actively investigating the root cause of this. All other report summaries can be exported as normal, and Transactions can still be viewed through the Dashboard itself.

We’ll be back with another update shortly.
Jun 19, 15:57 GMT+00:00

Instant Deposits showing up as a debit versus a credit on Wells Fargo accounts

Resolved - This incident has been resolved.
Jun 19, 01:51 GMT+00:00

Monitoring - Wells Fargo has confirmed that all duplicate debits will be reversed by this evening. If you have a duplicate debit on your Wells Fargo account, we recommend reaching out to their Support Team at 1-800-869-3557.

We truly appreciate your patience throughout this issue.
Jun 18, 22:10 GMT+00:00

Update - Our Engineering Team is in contact with our upstream banking partner as we continue to work toward identifying the root cause of the debits appearing on some Wells Fargo accounts with recent Instant Deposit requests.

We’ll be back with an additional update shortly.
Jun 18, 19:37 GMT+00:00

Investigating - We are aware that Instant Deposits are showing up as debits versus credits on some Wells Fargo accounts. Our Engineering Team is working quickly to look into the root cause of this issue.

We will provide another update as soon as we have more information.
Jun 18, 17:18 GMT+00:00

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

Instant Deposit unavailable to Wells Fargo customers

Resolved - We've received confirmation from Wells Fargo that this issue is resolved. You will be able to initiate an Instant Deposit now.

We appreciate your patience.
Jun 15, 22:48 GMT+00:00

Investigating - Wells Fargo is experiencing issues with accepting Instant Deposits again. We’ve reached out to them for an update on this issue.

We will provide another update as soon as we have more information.
Jun 15, 22:14 GMT+00:00

Instant Deposit unavailable for some sellers

Resolved - The issue previously affecting the ability to Instant Deposit to Wells Fargo accounts has been resolved.

Thank you for bearing with us.
Jun 15, 21:30 GMT+00:00

Monitoring - Wells Fargo has successfully implemented a fix, and Instant Deposits made with Wells Fargo debit cards should perform as expected now.

We will continue to keep a close eye on this.
Jun 15, 20:36 GMT+00:00

Update - If you have a Wells Fargo debit card, you may experience an error message when initiating an Instant Deposit. If you have an alternate debit card from a different bank, we recommend linking it to utilize Instant Deposit. We’re continuing to communicate with Wells Fargo and will keep you updated on solutions.

We appreciate your patience while this gets sorted out.
Jun 15, 20:06 GMT+00:00

Identified - Currently Instant Deposit is unavailable to some sellers. We've identified an issue with one of our upstream banking partners and they are working on a solution. We will post another update as soon as we have more details.
Jun 15, 19:16 GMT+00:00

Jun 14, 2018

Cash App: Performance

Resolved - Good news! We’ve confirmed that the earlier issues with Cash app have been fully resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for being patient with us as we worked through this.
Jun 14, 02:41 GMT+00:00

Investigating - We're investigating reports of slow performance and transaction timeouts related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Jun 14, 02:34 GMT+00:00

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.