Square US Status

Apr 26, 2018

Resolved - Good news! We’ve confirmed that the earlier issues with Cash app have been fully resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for being patient with us as we worked through this.
Apr 26, 16:01 GMT+00:00

Monitoring - We’ve identified the root cause of the traffic capacity issues and we’ve implemented a solution that should return Cash app back to full functionality. We’ll continue to monitor things as Cash services begin to return, and please do not re-attempt any pending payments at this time.
Apr 26, 15:46 GMT+00:00

Identified - Cash App is experiencing intermittent connection issues today as result of traffic capacity. Please do not re-attempt any pending payments. We are actively working to address this, and will follow up once the incident is stabilized.
Apr 26, 14:59 GMT+00:00

Apr 25, 2018

No incidents reported.

Apr 24, 2018

No incidents reported.

Apr 23, 2018

Cash App: Intermittent Connection Issues

Resolved - We’ve confirmed the issues affecting Cash App today have been fully resolved. To view the final status of a payment, check your in-app activity or sign in online at cash.me.

Thank you for bearing with us today while we worked through this issue.
Apr 23, 19:03 GMT+00:00

Monitoring - Cash App services are returning to normal. A small number of customers may continue to experience delayed payments as our team works through a backlog of pending transactions. Please do not re-send any attempted payments.

We will provide a final update when service is fully restored. We apologize for any inconvenience and appreciate your patience.
Apr 23, 18:04 GMT+00:00

Investigating - We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Apr 23, 17:39 GMT+00:00

Apr 22, 2018

No incidents reported.

Apr 21, 2018

Cash App: Intermittent Connection Issues

Resolved - We’ve confirmed the issues affecting Cash App today have been fully resolved. Our team is continuing to make progress on clearing out the backlog of attempted payments. As a reminder, please do not re-attempt any pending transactions. To confirm the status of a payment, please check the Activity section of the app or Cash.me.

Thank you so much for bearing with us today while we worked through this issue.
Apr 21, 02:04 GMT+00:00

Monitoring - Cash App services are beginning to return to normal. A small number of customers may continue to experience delayed payments as our team works through a backlog of pending transactions. Please do not attempt to re-send any attempted payments—they will be automatically sent once we’re completely restored.

We will return with a final update once the issue is fully resolved and we’ll continue to monitor the situation overnight. We truly appreciate your continued patience today.
Apr 21, 01:39 GMT+00:00

Update - Some Cash App customers may still be experiencing delayed payments. Again, there’s no need to retry an attempted payment. Our engineering team is working to close out this issue and we’ll be back with an update once things are resolved.
Apr 21, 00:17 GMT+00:00

Update - Our team is continuing to work to bring Cash App back to normal. Payments may still be delayed at this time and some iOS customers might not see pending payments listed under the Activity section in the app— but we ask that customers do not retry any payment attempts. Thanks again for your patience as we work to restore service.
Apr 20, 21:11 GMT+00:00

Identified - We’ve identified the cause of the issue with Cash App. As our team works to get things back to normal, some customers may still experience delayed payments. In the meantime, please do not resend any pending payments. Thank you again for your continued patience and we will provide an update as we have more information.
Apr 20, 19:00 GMT+00:00

Update - We’re continuing to investigate reports of connection issues with Cash App. Some customers may experience delayed payments—there is no need to re-attempt any pending transactions at this time. We’ll continue to post updates here and thanks so much for your patience.
Apr 20, 17:35 GMT+00:00

Investigating - We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Apr 20, 16:44 GMT+00:00

Apr 19, 2018

Cash App: Cash Card Declines

Resolved - Cash Card functionality has been restored to all customers. If your card was declined earlier today, you can re-attempt your payment. We’re sorry for the hiccup.
Apr 19, 20:05 GMT+00:00

Monitoring - Some customers might have experienced issues using their Cash Cards for a brief period today. The issue has been fixed, but we’ll continue to monitor the situation and will post here with any additional information.
Apr 19, 19:08 GMT+00:00

Investigating - We're investigating reports of Cash Card payments declining. For now, please do not attempt to make payments with your Cash Card. We'll be back with an update as soon as possible.
Apr 19, 18:55 GMT+00:00

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

Cash App - Intermittent Connection Issues

Resolved - The issues affecting Cash App earlier today have been fully resolved. To confirm the status of a payment, please check the Activity section of the app or Cash.me.

We’re sorry for the trouble this caused today and we appreciate your patience.
Apr 13, 20:50 GMT+00:00

Monitoring - All Cash App services are performing as expected. We will continue to monitor the situation. If you notice any pending payments in the app Activity section, please do not attempt to re-send them—any delayed payments will be sent automatically.

We will post a final update when the issue is fully resolved. Thank you for your patience today.
Apr 13, 20:05 GMT+00:00

Identified - We’ve identified the cause of the issue with Cash App and our team is working to get things up and running. In the meantime, please do not re-attempt any pending transactions. We'll provide another update soon and thank you for your patience as we work to get this resolved.
Apr 13, 19:01 GMT+00:00

Investigating - We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Apr 13, 18:26 GMT+00:00

Apr 12, 2018

No incidents reported.