Good news — all reports should now be up-to-date when you visit the online Square Dashboard and when you open the Transactions section of the Point of Sale app.
Phone support is available again but if your issue is not urgent you can also visit squareup.com/help or sellercommunity.com for answers to common questions. If your issue is urgent, and you choose to call in, please request a callback when the option is available. You will not lose your place in line.
We apologize again for the disruption this caused today and we really appreciate your patience as we worked to resolve this.
Dec 12, 13:19 PST
Today's issues with the Customer Directory and Appointments have been fully resolved.
However, reporting is taking longer than anticipated to catch up - your data is not lost and all sales will be updated as soon as possible.
We are continuing to monitor the situation closely and we’ll post here when this has been completely resolved.
Phone support is available in a limited capacity. In the meantime, please visit squareup.com/help for access to help articles or head to our customer forum at sellercommunity.com. Email support is also available at http://squ.re/contact
Thanks again for bearing with us today.
Dec 12, 12:56 PST
Our Engineering team has identified the cause of today’s issues with Customer Directory and Square Appointments, and quickly implemented a fix.
Payments are flowing as normal but some sales may not be reflected in your Transactions reports right away. Rest assured these sales are not lost and your transaction history will be updated. We will post here when this has been fully resolved.
Unfortunately, due to higher than normal volume, phone support is available in a limited capacity. Please head to squareup.com/help for access to help articles or visit our customer forum at sellercommunity.com. You can also email the Customer Success team at http://squ.re/contact
Apologies again for the trouble this caused today. We really appreciate your patience.
Dec 12, 11:49 PST
Some sellers may see an error when attempting to access their Customer Directory from the Point of Sale app or their online Square Dashboard. This issue also affects sellers when trying to add a customer to a sale.
Sellers may not be able to access their Appointments Dashboard but the Appointments app is not affected.
Our Engineering team is investigating the root cause of this issue and we’ll continue to share updates here.
Dec 12, 11:14 PST
We're actively investigating an issue that is causing the Customers and Appointments sections of the online Square Dashboard to not load properly.
We’re very sorry for the disruption this is causing. We will post again as soon as we have another update
Dec 12, 10:35 PST