Square US Status

Square status - United States

All Systems Operational

Payment Acceptance Operational

Money & Transfers Operational

Developer Services Operational

eCommerce Operational

Appointments Operational

Team Management Operational

Square for Restaurants Operational

Banking Operational

Account Accessibility Operational

Orders Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

Degraded Performance Seller & Beta Community

Resolved - Issues related to logging into the Seller Community have been resolved. Thank you for your patience while we worked to implement a fix.
May 12, 17:36 PDT

Investigating - We’ve identified an issue that may be impacting your ability to log into the Seller Community.

Our Engineering Team is actively looking to the issue, and we will provide further updates as more information becomes available.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or contact us through our social channels.

If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience.
May 12, 16:31 PDT

May 11, 2022

Performance Issues: Transactions

Resolved - We've resolved the issue we saw earlier where the transactions were not appearing for some sellers. All services returned to full functionality and transactions are now appearing in our Point of Sale apps, Square Dashboard and KDS app for restaurants. Thanks for your patience today as we've worked to resolve this.
May 11, 05:02 PDT

Identified - We've identified the issue we're seeing with transactions not appearing for some sellers in our Point of Sale apps, Square Dashboard and KDS app for restaurants. We're currently running a process to restore this payment data for impacted Square accounts. We'll be back with another update once this process has finished and we can confirm that all data has been restored. Thanks again for your patience as we work on resolving this issue.
May 10, 20:54 PDT

Investigating - We're currently investigating an issue where some sellers are not seeing transactions appear in the transaction history on our Point of Sale apps, Square Dashboard and KDS for restaurants. Our engineering team are working on resolving the issue and we'll provide further updates as soon as we're able to. Thanks for your patience in the meantime.
May 10, 20:26 PDT

May 10, 2022

Performance Issues: Payments

Resolved - We have identified and resolved the earlier disruption that resulted in a small number of payments being declined at point of sale. Thank you for your patience with us as we worked to resolve this issue.
May 10, 18:00 PDT

Investigating - We are currently experiencing a disruption that is resulting in a small number of payments being declined at point of sale. We recommend trying to process declined payments again. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 10, 17:56 PDT

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

Performance Issues: Card Acceptance

Resolved - Payments have been fully restored. Your patience was appreciated while our engineers worked on implementing a fix for the earlier disruption, and apologies for any inconvenience experienced as a result.

Customers may see pending charges on their bank statements for declined transactions that occurred during this disruption. Please note that these payments will bounce back to your customers within a few business days and can be viewed via your transaction status report at https://squareup.com/dashboard/sales/reports/transaction-status
May 4, 12:36 PDT

Monitoring - Card payment activity has returned to normal and we're no longer seeing an elevated level of declines. We appreciate your patience as we've worked on resolving this disruption. We'll continue monitoring the situation.
May 4, 11:51 PDT

Investigating - We are receiving reports of higher declines in Visa and MasterCard payments. While our team investigates, we have seen success when retrying payments.

We’ll be back to update as soon as we can once we receive more information.
May 4, 10:59 PDT