Square US Status

May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

Online Store Disruption

Resolved - We have confirmed the disruption impacting Sales Channels has been resolved. We appreciate your patience while we worked towards resolving this. Thank you.
May 25, 12:08 PDT

Monitoring - Our engineers are currently monitoring the metrics behind the disruption impacting Sales Channels on the Square Online Store Dashboard.

We appreciate your patience as we continue to work to resolve this issue. We'll provide another update here as we receive more information.
May 25, 12:02 PDT

Investigating - We are currently experiencing a disruption that is impacting the Square Online Store Dashboard. Sellers have reported seeing an “Oh no, something went wrong” error when attempting to view Sales Channels.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 25, 09:28 PDT

Appointments Disruption

Resolved - Our engineering team has resolved the disruption impacting Android app users on the Square Appointments app.

Thank you for your patience with us as we worked to resolve this.
May 25, 11:42 PDT

Investigating - Our team has confirmed a disruption in Square for Appointments specifically with Android users. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue
May 25, 09:37 PDT

Dashboard Disruption

Resolved - Our IRS partner has confirmed that the disruption which would have resulted in some Square Sellers receiving an error message regarding account information not aligning when entering their EIN has now been resolved.
You can now sign up for Square Point of Sale as usual with your EIN included.
Thank you for bearing with us.
May 25, 00:42 PDT

Investigating - We have been notified that our IRS partner is currently experiencing a disruption impacting Square Sellers. During this time, you may receive an error message regarding account information not aligning. We recommend removing the SSN on the account because the IRS unable to verify that at this time. Thank you for your patience with us as we work to resolve this issue.
May 24, 12:22 PDT

May 24, 2023

Loyalty Disruption

Resolved - Our engineering team has released a fix for the disruption that was impacting some Square Loyalty Messages. Thank you for your patience with us as we worked to resolve this.
May 24, 19:21 PDT

Monitoring - Our engineering team has implemented a fix for the disruption that is impacting some Square Loyalty Messages. We will update once we receive confirmation that this is completely resolved. Thank you for your patience with us as we continue to work to resolve this.
May 24, 19:17 PDT

Update - We are currently experiencing a disruption that is impacting some Square Loyalty Messages. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 12:29 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 11:18 PDT

Invoices Disruption

Resolved - We have released a fix for the earlier disruption that impacted SMS delivery of Square Invoices. Thank you for your patience with us as we worked to resolve this.
May 24, 13:57 PDT

Identified - Our engineers have identified the root cause for this disruption and are working on implementing a fix that will hopefully address this inconvenience. We will continue providing updates here. Thank you for your patience.
May 24, 12:11 PDT

Investigating - Our engineers have reported that SMS delivery of Square Invoices is currently degraded. At this time we recommend Sellers use Email Delivery as the delivery option for their Invoices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 08:16 PDT

May 23, 2023

Dashboard Disruption

Resolved - Our IRS partner has confirmed that the disruption which would have resulted in some Square Sellers receiving an error message regarding account information not aligning when entering their EIN has now been resolved.
You can now sign up for Square Point of Sale as usual with your EIN included.
Thank you for bearing with us.
May 23, 07:55 PDT

Update - We have been notified that our IRS partner is currently experiencing a disruption impacting Square Sellers. During this time, you may receive an error message regarding account information not aligning. We recommend leaving the EIN blank when signing up.

Thank you for your patience with us as we work to resolve this issue.
May 22, 12:54 PDT

Update - We have been notified that our IRS partner is currently experiencing a disruption impacting Square Sellers. During this time, you may receive an error message regarding account information not aligning. We recommend removing the SSN on the account because the IRS unable to verify that at this time.

Thank you for your patience with us as we work to resolve this issue.
May 22, 12:13 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 12:01 PDT

May 22, 2023

Square Services Disruption

Resolved - We have released a fix for the earlier disruption that impacted Square Subscriptions.

Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this.
May 22, 14:16 PDT

Update - We are currently experiencing a disruption that is impacting some Square Subscriptions. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 13:51 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 13:11 PDT

May 21, 2023

Transfers Disruption

Resolved - Instant transfers have returned to full functionality, thank you again for your patience.
If you initiated a transfer during this period and it was not successful, please reattempt it again.
May 21, 01:26 PDT

Monitoring - Our banking partner has released a fix for the earlier disruption that resulted in some instant transfers failing. We are beginning to see impacted services return to full functionality, however, some instant transfers may still be affected.
We will let you know once this incident has been fully resolved.
May 21, 00:50 PDT

Update - We can confirm that merchants who have an ESL Federal Credit Union bank linked are being impacted by this disruption.
We will let you know as soon as we have more updates.
Please note that once this disruption has been resolved, you will need to reinitiate your instant transfer, they will not be processed automatically. Thank you for bearing with us.
May 21, 00:32 PDT

Update - We are currently experiencing a disruption which is resulting in some instant transfers failing to process. Our engineering team is actively working with our banking partner on a fix. Thank you for your patience with us as we work to resolve this issue
May 21, 00:09 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 21, 00:02 PDT

May 20, 2023

No incidents reported.

May 19, 2023

Point of Sale Disruption

Resolved - We have released a fix for the earlier disruption that resulted in some team members being unable to log into the Point of Sale app.
Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue
May 19, 01:35 PDT

Update - We are currently experiencing a disruption which is resulting in some employees listed as team members having issues logging in the Square Point of Sale app on mobile devices. They would potentially see an error code after failing login that said Error Code: CB5.

We understand how important it is to have everything running smoothly, and our engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 19, 00:37 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 18, 23:44 PDT

May 18, 2023

Developer Payments Disruption

Resolved - We appreciate your patience while we resolved the disruption affecting developer payments.
May 18, 19:12 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 18, 18:50 PDT

May 17, 2023

Multiple Services Disruption

Resolved - Regarding the issue impacting some Square apps on Android devices, the fix for this will come in the next update. We recommend keeping an eye on your updates until then, during this time we also ask that you do not delete your Square apps. We appreciate your patience on this!
May 17, 16:58 PDT

Update - We are currently experiencing a disruption that is impacting some Square app downloads on Android devices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 17, 15:34 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 17, 13:47 PDT

Payroll Disruption

Resolved - We've resolved the earlier issue impacting Square Payroll. Thank you for your patience as we worked to resolve this issue.
May 17, 12:49 PDT

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
May 17, 12:21 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square Payroll services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 17, 12:14 PDT

May 16, 2023

No incidents reported.

May 15, 2023

Invoices Disruption

Resolved - A fix has been implemented for the delays we experienced with Square Invoices and it is once again operating as intended.

Thank you for your patience as we worked to resolve this issue.
May 15, 15:11 PDT

Update - We are currently experiencing a disruption that is impacting some Square Invoices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 15, 14:41 PDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 15, 14:30 PDT