{"page":{"id":"01KA8HXZG84ZKV47J5B48Q10ZA","name":"Square","url":"https://www.issquareup.com/","updated_at":"2026-10-08T00:10:48Z"},"incidents":[{"id":"01M4BTJAMKABGPKMMEP2QK4YNP","name":"Service Disruption","status":"resolved","created_at":"2026-10-07T18:38:44Z","updated_at":"2026-10-08T00:10:48Z","resolved_at":"2026-10-08T00:10:48Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M4CDJBEXVH6Y4KARTVCBKY8M","body":"The issue preventing some sellers from adding their Square Credit Card to digital wallets such as Apple Pay is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-10-08T00:10:48Z","display_at":"2026-10-08T00:10:48Z","incident_id":"01M4BTJAMKABGPKMMEP2QK4YNP","status":"resolved","updated_at":"2026-10-08T00:10:48Z"},{"id":"01M4BTJAMKWJV72WQNFCDA8SBG","body":"We are continuing to work on a fix for Square Credit Card. Sellers will experience a disruption with adding their Square Credit Card to a digital wallet. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-10-07T18:38:44Z","display_at":"2026-10-07T18:38:44Z","incident_id":"01M4BTJAMKABGPKMMEP2QK4YNP","status":"identified","updated_at":"2026-10-07T18:38:44Z"}]},{"id":"01M3GGST1GJWARWN1WHSS4YF61","name":"Service Disruption","status":"resolved","created_at":"2026-09-27T04:08:34Z","updated_at":"2026-09-27T05:55:05Z","resolved_at":"2026-09-27T05:55:05Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M3GPWTMS80G4E11X39BBPS0M","body":"Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.","created_at":"2026-09-27T05:55:05Z","display_at":"2026-09-27T05:55:05Z","incident_id":"01M3GGST1GJWARWN1WHSS4YF61","status":"resolved","updated_at":"2026-09-27T05:55:05Z"},{"id":"01M3GGST1GGMEZ4PFNWVSJGHJ6","body":"We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.","created_at":"2026-09-27T04:08:34Z","display_at":"2026-09-27T01:30:00Z","incident_id":"01M3GGST1GJWARWN1WHSS4YF61","status":"monitoring","updated_at":"2026-09-28T01:40:23Z"}]},{"id":"01M3AME420EYW17R7DPC2A5MEF","name":"Service Disruption","status":"resolved","created_at":"2026-09-24T21:16:39Z","updated_at":"2026-09-24T21:28:20Z","resolved_at":"2026-09-24T21:28:20Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M3AN3GJX80NEE1137Y6MZMWP","body":"JCN card processing has been restored to full functionality. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-09-24T21:28:20Z","display_at":"2026-09-24T21:28:20Z","incident_id":"01M3AME420EYW17R7DPC2A5MEF","status":"resolved","updated_at":"2026-09-24T21:28:20Z"},{"id":"01M3AME420YM98X7JQ078AB3R1","body":"We are experiencing a disruption with some payment processing at point of sale. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.","created_at":"2026-09-24T21:16:39Z","display_at":"2026-09-24T21:16:39Z","incident_id":"01M3AME420EYW17R7DPC2A5MEF","status":"investigating","updated_at":"2026-09-24T21:16:39Z"}]},{"id":"01M32QQN8MACYBKKYFKSRHBNKE","name":"Service Disruption","status":"resolved","created_at":"2026-09-21T19:40:22Z","updated_at":"2026-09-24T00:25:02Z","resolved_at":"2026-09-24T00:25:02Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M38CTBJ8BHMTNJKR5ZQM0WFD","body":"The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-09-24T00:25:02Z","display_at":"2026-09-24T00:25:02Z","incident_id":"01M32QQN8MACYBKKYFKSRHBNKE","status":"resolved","updated_at":"2026-09-24T00:25:02Z"},{"id":"01M3824N29XZS2P206G3NMFXYS","body":"We have released a fix for Square Point of Sale and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.","created_at":"2026-09-23T21:18:25Z","display_at":"2026-09-23T21:18:25Z","incident_id":"01M32QQN8MACYBKKYFKSRHBNKE","status":"monitoring","updated_at":"2026-09-23T21:18:25Z"},{"id":"01M32QQN8MPT6NZ62AXA8M6X7Q","body":"We are continuing to work on a fix for Square Point of Sale. Some Sellers will experience a disruption with saving open orders on iOS. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-09-21T19:40:22Z","display_at":"2026-09-21T19:40:22Z","incident_id":"01M32QQN8MACYBKKYFKSRHBNKE","status":"identified","updated_at":"2026-09-21T19:40:22Z"}]},{"id":"01M2TYMMKM4F7YF70VJRE3KYFE","name":"Service Disruption","status":"resolved","created_at":"2026-09-18T19:07:07Z","updated_at":"2026-09-18T23:01:07Z","resolved_at":"2026-09-18T23:01:07Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M2VC134GQZNZRZGV46Q7X5DA","body":"The issue affecting Square Online loading times is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-09-18T23:01:07Z","display_at":"2026-09-18T23:01:07Z","incident_id":"01M2TYMMKM4F7YF70VJRE3KYFE","status":"resolved","updated_at":"2026-09-18T23:01:07Z"},{"id":"01M2TZ7NXQG8VNWB2VAQ7JFJH0","body":"We are currently experiencing a disruption with some Square Online sites loading slowly. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.","created_at":"2026-09-18T19:17:31Z","display_at":"2026-09-18T19:17:31Z","incident_id":"01M2TYMMKM4F7YF70VJRE3KYFE","status":"investigating","updated_at":"2026-09-18T19:17:31Z"},{"id":"01M2TYMMKM8BZRCM9SXGQQ6H6J","body":"We are currently experiencing a disruption with Square Online. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.","created_at":"2026-09-18T19:07:07Z","display_at":"2026-09-18T19:07:07Z","incident_id":"01M2TYMMKM4F7YF70VJRE3KYFE","status":"investigating","updated_at":"2026-09-18T19:07:07Z"}]},{"id":"01M2RYGE9KK07P4874HXRP9DPH","name":"Transfers Disruption","status":"resolved","created_at":"2026-09-18T00:26:21Z","updated_at":"2026-09-18T15:33:21Z","resolved_at":"2026-09-18T15:33:21Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M2TJD6EZRFD9QZ9T9B813E8C","body":"The disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-09-18T15:33:21Z","display_at":"2026-09-18T15:33:21Z","incident_id":"01M2RYGE9KK07P4874HXRP9DPH","status":"resolved","updated_at":"2026-09-18T15:33:21Z"},{"id":"01M2RYGE9KGC0868QZEWRV2MF7","body":"We are currently experiencing a disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank. We recommend retrying failed Instant Transfers. Your business operations are our top priority and our team is working with our banking partners to resolve this issue. We appreciate your patience during this disruption.","created_at":"2026-09-18T00:26:21Z","display_at":"2026-09-18T00:26:21Z","incident_id":"01M2RYGE9KK07P4874HXRP9DPH","status":"identified","updated_at":"2026-09-18T00:26:21Z"}]},{"id":"01M2NSBQ5XTW14YCR6R1HCJ7JH","name":"Service Disruption","status":"resolved","created_at":"2026-09-16T18:58:40Z","updated_at":"2026-09-16T19:32:41Z","resolved_at":"2026-09-16T19:32:41Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M2NVA0S7FRHKZGQ9NXXETXR5","body":"The issue affecting Kitchen Display System (KDS) is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-09-16T19:32:41Z","display_at":"2026-09-16T19:32:41Z","incident_id":"01M2NSBQ5XTW14YCR6R1HCJ7JH","status":"resolved","updated_at":"2026-09-16T19:32:41Z"},{"id":"01M2NTZDY8RQBDY75CN48H839E","body":"We have released a fix for Kitchen Display System (KDS) and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.","created_at":"2026-09-16T19:26:54Z","display_at":"2026-09-16T19:26:54Z","incident_id":"01M2NSBQ5XTW14YCR6R1HCJ7JH","status":"monitoring","updated_at":"2026-09-16T19:26:54Z"},{"id":"01M2NSBQ5X1GASMQ876X7AGCNF","body":"We are experiencing a disruption with Kitchen Display System (KDS). Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.","created_at":"2026-09-16T18:58:40Z","display_at":"2026-09-16T18:58:40Z","incident_id":"01M2NSBQ5XTW14YCR6R1HCJ7JH","status":"investigating","updated_at":"2026-09-16T18:59:54Z"}]},{"id":"01M2GDBJ8NB1A4NWR3BXK8AV6D","name":"Service Disruption","status":"resolved","created_at":"2026-09-14T16:52:40Z","updated_at":"2026-09-14T17:53:53Z","resolved_at":"2026-09-14T17:53:53Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M2GGVNBRV6CRF3C7N9QX02KN","body":"The disruption affecting some sellers' account creation is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-09-14T17:53:53Z","display_at":"2026-09-14T17:53:53Z","incident_id":"01M2GDBJ8NB1A4NWR3BXK8AV6D","status":"resolved","updated_at":"2026-09-14T17:53:53Z"},{"id":"01M2GDZBR88MC7M1ZKZPRSGYQF","body":"We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-09-14T17:03:29Z","display_at":"2026-09-14T17:03:29Z","incident_id":"01M2GDBJ8NB1A4NWR3BXK8AV6D","status":"investigating","updated_at":"2026-09-14T17:03:29Z"},{"id":"01M2GDNAXQRYQ1SGH3EXSMR9Z1","body":"We are experiencing a disruption with some account creation. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.","created_at":"2026-09-14T16:58:00Z","display_at":"2026-09-14T16:58:00Z","incident_id":"01M2GDBJ8NB1A4NWR3BXK8AV6D","status":"investigating","updated_at":"2026-09-14T16:58:00Z"},{"id":"01M2GDBJ8NP7YJR41T57BBM2BM","body":"We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-09-14T16:52:40Z","display_at":"2026-09-14T16:52:40Z","incident_id":"01M2GDBJ8NB1A4NWR3BXK8AV6D","status":"investigating","updated_at":"2026-09-14T16:52:40Z"}]},{"id":"01M26JQB738FAP206RSWNKVM28","name":"Payments Disruption","status":"resolved","created_at":"2026-09-10T21:14:04Z","updated_at":"2026-09-10T21:30:59Z","resolved_at":"2026-09-10T21:30:59Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M26KPA8DAP142NNS5PW0VSHP","body":"The issue affecting some debit-card transactions is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.\n\n ","created_at":"2026-09-10T21:30:59Z","display_at":"2026-09-10T21:30:59Z","incident_id":"01M26JQB738FAP206RSWNKVM28","status":"resolved","updated_at":"2026-09-10T21:30:59Z"},{"id":"01M26JQB73747T1A2T3X8FE2ER","body":"We are continuing to work on a fix for payment processing. Sellers will experience a disruption with some debit-card transactions that may fail or be unavailable due to an issue with a third-party payment-processing partner. Sellers can use another available payment method as an alternative for now. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.\n\n ","created_at":"2026-09-10T21:14:04Z","display_at":"2026-09-10T21:14:04Z","incident_id":"01M26JQB738FAP206RSWNKVM28","status":"investigating","updated_at":"2026-09-10T21:14:04Z"}]},{"id":"01M0RW7WH62RR75JN395GCMEMZ","name":"Service Disruption","status":"resolved","created_at":"2026-08-24T03:15:20Z","updated_at":"2026-08-24T03:32:13Z","resolved_at":"2026-08-24T03:32:13Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M0RX6SRPS4FJWN8VD1HZR84F","body":"The disruption affecting eftpos payment processing for some transactions at point of sale is now resolved. We appreciate your patience throughout this resolution process.","created_at":"2026-08-24T03:32:13Z","display_at":"2026-08-24T03:32:13Z","incident_id":"01M0RW7WH62RR75JN395GCMEMZ","status":"resolved","updated_at":"2026-08-24T03:32:13Z"},{"id":"01M0RWRTE61P6FPN0VM8RRW53Q","body":"We're beginning to see eftpos payments return to full functionality. We'll continue to monitor the situation for a short while. Thank you for your patience as our team works to resolve this issue.","created_at":"2026-08-24T03:24:35Z","display_at":"2026-08-24T03:24:35Z","incident_id":"01M0RW7WH62RR75JN395GCMEMZ","status":"monitoring","updated_at":"2026-08-24T03:24:35Z"},{"id":"01M0RW7WH6HTQ3QHX243ZFAVRJ","body":"We are currently experiencing intermittent disruptions with some eftpos payment processing at point of sale. As a workaround, we recommend customers use a non-eftpos card such as a Visa, Mastercard or Amex. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.","created_at":"2026-08-24T03:15:20Z","display_at":"2026-08-24T03:15:20Z","incident_id":"01M0RW7WH62RR75JN395GCMEMZ","status":"investigating","updated_at":"2026-08-24T03:15:20Z"}]},{"id":"01M0AZWA51H39Z2ZKZHPSNAHWQ","name":"Chat Support Outage ","status":"resolved","created_at":"2026-08-18T17:49:33Z","updated_at":"2026-08-18T19:52:46Z","resolved_at":"2026-08-18T19:52:46Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M0B6XYC8ARPVJD0BC1RGJTQ3","body":"The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.","created_at":"2026-08-18T19:52:46Z","display_at":"2026-08-18T19:52:46Z","incident_id":"01M0AZWA51H39Z2ZKZHPSNAHWQ","status":"resolved","updated_at":"2026-08-18T19:52:58Z"},{"id":"01M0AZWA51FD46AE5HZFTKXEHJ","body":"We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.","created_at":"2026-08-18T17:49:33Z","display_at":"2026-08-18T17:49:33Z","incident_id":"01M0AZWA51H39Z2ZKZHPSNAHWQ","status":"investigating","updated_at":"2026-08-18T17:49:33Z"}]},{"id":"01M01VZ3C4X8V0CW6S0G2CD016","name":"Service Disruption","status":"resolved","created_at":"2026-08-15T04:48:00Z","updated_at":"2026-08-15T05:51:35Z","resolved_at":"2026-08-15T05:51:35Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01M01ZKH5TY5JWCX9GB7RSCHP5","body":"The previous issue with Mastercard payment processing at point of sale is now resolved. We appreciate your patience throughout this resolution process.","created_at":"2026-08-15T05:51:35Z","display_at":"2026-08-15T05:51:35Z","incident_id":"01M01VZ3C4X8V0CW6S0G2CD016","status":"resolved","updated_at":"2026-08-15T05:51:35Z"},{"id":"01M01W2K9Q7MFBV2Y48C2QZPXC","body":"We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available.\n\nYour ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.","created_at":"2026-08-15T04:49:55Z","display_at":"2026-08-15T04:49:55Z","incident_id":"01M01VZ3C4X8V0CW6S0G2CD016","status":"investigating","updated_at":"2026-08-15T04:49:55Z"},{"id":"01M01VZ3C4Z36G79Z21PQS3EME","body":"We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available.\n\nYour ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.","created_at":"2026-08-15T04:48:00Z","display_at":"2026-08-15T04:35:00Z","incident_id":"01M01VZ3C4X8V0CW6S0G2CD016","status":"investigating","updated_at":"2026-08-15T04:49:33Z"}]},{"id":"01KZ78X7PXX2328TSJVE2A3BT0","name":"Dashboard Disruption","status":"resolved","created_at":"2026-08-04T20:54:41Z","updated_at":"2026-08-11T01:51:03Z","resolved_at":"2026-08-11T01:51:02Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KZQ886RMW14JP4V7GJW9DKW1","body":"The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via \u003chttps://app.squareup.com/help/en/contact\u003e .","created_at":"2026-08-11T01:51:02Z","display_at":"2026-08-11T01:51:02Z","incident_id":"01KZ78X7PXX2328TSJVE2A3BT0","status":"resolved","updated_at":"2026-08-11T01:51:02Z"},{"id":"01KZPS6K66KDA36X6VQ29YXNJW","body":"We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.","created_at":"2026-08-10T21:28:01Z","display_at":"2026-08-10T21:28:01Z","incident_id":"01KZ78X7PXX2328TSJVE2A3BT0","status":"monitoring","updated_at":"2026-08-10T21:28:01Z"},{"id":"01KZ78X7PXNXTZZE2AJPABR0RN","body":"We are experiencing a disruption with Point of Sale and Payment Acceptance on some Square Register devices. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue.\n\nIf your device is affected, you can resolve this now by going to Hardware \u003e General \u003e About Register \u003e Software Update \u003e Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.","created_at":"2026-08-04T20:54:41Z","display_at":"2026-08-04T20:54:41Z","incident_id":"01KZ78X7PXX2328TSJVE2A3BT0","status":"investigating","updated_at":"2026-08-04T23:15:07Z"}]},{"id":"01KYAYQ3DRKMGM36VERH5QD74Q","name":" Delayed sales reporting data disruption","status":"resolved","created_at":"2026-07-24T20:57:50Z","updated_at":"2026-07-24T22:04:00Z","resolved_at":"2026-07-24T22:04:00Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KYB2G855SF4YBVS9CV29R2KP","body":"The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.","created_at":"2026-07-24T22:04:00Z","display_at":"2026-07-24T22:04:00Z","incident_id":"01KYAYQ3DRKMGM36VERH5QD74Q","status":"resolved","updated_at":"2026-07-24T22:04:00Z"},{"id":"01KYAYQ3DRGMHYWEGTBBYHNPMF","body":"We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue.","created_at":"2026-07-24T20:57:50Z","display_at":"2026-07-24T20:57:50Z","incident_id":"01KYAYQ3DRKMGM36VERH5QD74Q","status":"investigating","updated_at":"2026-07-24T20:57:50Z"}]},{"id":"01KY5C5Y32PKVP2XGQQ29CB407","name":"Payments Disruption","status":"resolved","created_at":"2026-07-22T16:57:41Z","updated_at":"2026-07-24T01:36:56Z","resolved_at":"2026-07-24T01:36:56Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KY8W9E3Z1BDEJWGWJ0JXDH3C","body":"We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions).\n\nThank you for your patience as we worked to resolve this issue.","created_at":"2026-07-24T01:36:56Z","display_at":"2026-07-24T01:36:56Z","incident_id":"01KY5C5Y32PKVP2XGQQ29CB407","status":"resolved","updated_at":"2026-07-24T01:36:56Z"},{"id":"01KY5C5Y32BH7YWGWF67F4JQPC","body":"We are experiencing an issue with a small number of payments. Some sellers in Australia and the United Kingdom are experiencing declined transactions when buyers attempt to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions).\n\nAs a workaround, sellers can advise buyers to try another card, tap or dip a physical card, or use a mobile wallet. \n\nYour business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.","created_at":"2026-07-22T16:57:41Z","display_at":"2026-07-22T16:57:41Z","incident_id":"01KY5C5Y32PKVP2XGQQ29CB407","status":"investigating","updated_at":"2026-07-22T21:57:10Z"}]},{"id":"01KXM2M5A8MHP8E6MS3F35H0BR","name":"Payment Disruption","status":"resolved","created_at":"2026-07-15T23:43:36Z","updated_at":"2026-07-16T02:55:19Z","resolved_at":"2026-07-16T02:55:19Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KXMDK6Y1CNRRQK55ZWBZVQ9J","body":"Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.","created_at":"2026-07-16T02:55:19Z","display_at":"2026-07-16T02:55:19Z","incident_id":"01KXM2M5A8MHP8E6MS3F35H0BR","status":"resolved","updated_at":"2026-07-16T02:55:19Z"},{"id":"01KXM7BCHMM1912WPMDNT8DFV5","body":"We're continuing to work with our payment processing partner to resolve a disruption with payment processing. Sellers may see some Visa, Mastercard and debit card transactions declined at point of sale. If possible, we recommend customers use a different payment method such as JBC, American Express and e-money. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.","created_at":"2026-07-16T01:06:11Z","display_at":"2026-07-16T01:06:11Z","incident_id":"01KXM2M5A8MHP8E6MS3F35H0BR","status":"identified","updated_at":"2026-07-16T01:06:11Z"},{"id":"01KXM2M5A8RVH3SHKZGC7545F5","body":"Square's payment processing partner is experiencing a disruption with payment processing. As a result, sellers may see some Visa and Mastercard transactions declined at point of sale. If possible, we recommend customers use a different payment method. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.","created_at":"2026-07-15T23:43:36Z","display_at":"2026-07-15T23:43:36Z","incident_id":"01KXM2M5A8MHP8E6MS3F35H0BR","status":"investigating","updated_at":"2026-07-16T00:42:46Z"}]},{"id":"01KWX35QS78RAKREH96JPW34HY","name":"Phone Support: Higher Than Expected Wait Times","status":"resolved","created_at":"2026-07-07T01:30:40Z","updated_at":"2026-07-14T02:43:00Z","resolved_at":"2026-07-14T02:43:00Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KXF837KNFG6SM3AZZQJAK53J","body":"Thank you for your patience and understanding while we experienced higher than normal call volumes.","created_at":"2026-07-14T02:43:00Z","display_at":"2026-07-14T02:43:00Z","incident_id":"01KWX35QS78RAKREH96JPW34HY","status":"resolved","updated_at":"2026-07-14T02:43:00Z"},{"id":"01KWX35QS7ZYMPWJTR8TPG63AM","body":"We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support.\n\nWe apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support.\n\nCreate Square account: \u003chttps://squareup.com/jp/ja/townsquare/create-account\u003e \n\nCompare Square Hardware: \u003chttps://squareup.com/jp/ja/hardware/compare\u003e \n\nOnboarding FAQ Square: \u003chttps://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs\u003e","created_at":"2026-07-07T01:30:40Z","display_at":"2026-07-07T01:30:40Z","incident_id":"01KWX35QS78RAKREH96JPW34HY","status":"identified","updated_at":"2026-07-07T01:38:34Z"}]},{"id":"01KW8A1P2544NPF0NWJ0PTAP11","name":"DoorDash Disruption","status":"resolved","created_at":"2026-06-28T23:46:44Z","updated_at":"2026-06-29T01:22:53Z","resolved_at":"2026-06-29T01:22:53Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KW8FHR820931PH7Z8WH3Q10Q","body":"The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.","created_at":"2026-06-29T01:22:53Z","display_at":"2026-06-29T01:22:53Z","incident_id":"01KW8A1P2544NPF0NWJ0PTAP11","status":"resolved","updated_at":"2026-06-29T01:22:53Z"},{"id":"01KW8CK5HEPYFC79EZD99PW3YP","body":"DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.","created_at":"2026-06-29T00:31:14Z","display_at":"2026-06-29T00:31:14Z","incident_id":"01KW8A1P2544NPF0NWJ0PTAP11","status":"monitoring","updated_at":"2026-06-29T00:31:14Z"},{"id":"01KW8A1P25NVS52N5SSANEPVYM","body":"We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable.\n\nThis disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at [doordashstatus.com](http://doordashstatus.com).\n\nOur Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption.","created_at":"2026-06-28T23:46:44Z","display_at":"2026-06-28T23:46:44Z","incident_id":"01KW8A1P2544NPF0NWJ0PTAP11","status":"identified","updated_at":"2026-06-28T23:46:44Z"}]},{"id":"01KVQWTQ5BBA3A7PY3YREBGGM2","name":"Service Disruption","status":"resolved","created_at":"2026-06-22T14:47:53Z","updated_at":"2026-06-22T15:16:57Z","resolved_at":"2026-06-22T15:16:57Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KVQYFYB7ZCPQEPCKBGEWF0A0","body":"We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.","created_at":"2026-06-22T15:16:57Z","display_at":"2026-06-22T15:16:57Z","incident_id":"01KVQWTQ5BBA3A7PY3YREBGGM2","status":"resolved","updated_at":"2026-06-22T15:16:57Z"},{"id":"01KVQXC9Z92XSRYRGN7ABV381Z","body":"We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-06-22T14:57:30Z","display_at":"2026-06-22T14:57:30Z","incident_id":"01KVQWTQ5BBA3A7PY3YREBGGM2","status":"investigating","updated_at":"2026-06-22T14:57:30Z"},{"id":"01KVQWTQ5B8S85B084GKMCVK6Q","body":"We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-06-22T14:47:53Z","display_at":"2026-06-22T14:47:53Z","incident_id":"01KVQWTQ5BBA3A7PY3YREBGGM2","status":"investigating","updated_at":"2026-06-22T14:47:53Z"}]},{"id":"01KQTNA9ZATF387FAX09SMTN2B","name":"Service Disruption","status":"resolved","created_at":"2026-05-04T23:31:31Z","updated_at":"2026-05-05T01:24:51Z","resolved_at":"2026-05-05T01:24:51Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KQTVST4KEYFF78ZYWGP3A8VG","body":"Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app.\n\nIn the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.","created_at":"2026-05-05T01:24:51Z","display_at":"2026-05-05T01:24:51Z","incident_id":"01KQTNA9ZATF387FAX09SMTN2B","status":"resolved","updated_at":"2026-05-05T01:24:51Z"},{"id":"01KQTR9G3DQTY7S4WT5AB6TR4N","body":"We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected.\n\nAs a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.\n\nOur engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this.","created_at":"2026-05-05T00:23:31Z","display_at":"2026-05-05T00:23:31Z","incident_id":"01KQTNA9ZATF387FAX09SMTN2B","status":"identified","updated_at":"2026-05-05T00:23:31Z"},{"id":"01KQTNA9ZAJQ8BKMFB2DFGDAX2","body":"We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay.\n\nAs a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale.\n\nWe know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue.","created_at":"2026-05-04T23:31:31Z","display_at":"2026-05-04T23:31:31Z","incident_id":"01KQTNA9ZATF387FAX09SMTN2B","status":"investigating","updated_at":"2026-05-04T23:38:47Z"}]},{"id":"01KQG9H0SD8PVSHT2ZE2266ZA5","name":"Degraded Performance: Instant Transfers","status":"resolved","created_at":"2026-04-30T22:53:04Z","updated_at":"2026-05-01T16:36:29Z","resolved_at":"2026-05-01T16:36:29Z","impact":"major","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KQJ6C6F2XNQM619V5Y9699QQ","body":"The disruption that impacted the ability to initiate Instant Transfers to debit cards is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing with our banking partners how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.","created_at":"2026-05-01T16:36:29Z","display_at":"2026-05-01T16:36:29Z","incident_id":"01KQG9H0SD8PVSHT2ZE2266ZA5","status":"resolved","updated_at":"2026-05-01T16:36:46Z"},{"id":"01KQG9H0SD1SAMFP7B17DSVA7T","body":"Due to a third-party disruption with one of our banking partners, we are experiencing an increase in failures for some Instant Transfers to debit cards. While recovery has begun, Sellers experiencing issues with Instant Transfers can try linking a VISA debit card from a different banking institution and retry the transfer. \n\nWe will continue to provide updates from our partner as we receive them. Thank you for your patience.","created_at":"2026-04-30T22:53:04Z","display_at":"2026-04-30T22:53:04Z","incident_id":"01KQG9H0SD8PVSHT2ZE2266ZA5","status":"identified","updated_at":"2026-04-30T22:53:04Z"}]},{"id":"01KPPE5W38S8C4VARG0PJHV7YR","name":"Service Disruption","status":"resolved","created_at":"2026-04-20T21:54:07Z","updated_at":"2026-04-20T23:18:12Z","resolved_at":"2026-04-20T23:18:12Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KPPJZTZQ72HY354TZ16TN9EH","body":"We recently experienced a disruption that impacted the processing of some eftpos payments. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.","created_at":"2026-04-20T23:18:12Z","display_at":"2026-04-20T23:18:12Z","incident_id":"01KPPE5W38S8C4VARG0PJHV7YR","status":"resolved","updated_at":"2026-04-20T23:18:12Z"},{"id":"01KPPJW1CYDPQSMERP3BY3A10N","body":"We are currently experiencing a disruption that is impacting eftpos payments. For now, we recommend customers use alternative methods of payments such as Visa, Mastercard or Amex. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-04-20T23:16:07Z","display_at":"2026-04-20T23:16:07Z","incident_id":"01KPPE5W38S8C4VARG0PJHV7YR","status":"investigating","updated_at":"2026-04-20T23:16:07Z"},{"id":"01KPPE5W38A7J8BQ6Y1EH5SWHD","body":"We are currently experiencing a disruption that is impacting some eftpos payments. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-04-20T21:54:07Z","display_at":"2026-04-20T21:54:07Z","incident_id":"01KPPE5W38S8C4VARG0PJHV7YR","status":"investigating","updated_at":"2026-04-20T23:09:41Z"}]},{"id":"01KN4FTSRJGTNME7QKCSPRDA13","name":"PayPay payments acceptance issue","status":"resolved","created_at":"2026-04-01T12:20:59Z","updated_at":"2026-04-02T00:37:02Z","resolved_at":"2026-04-01T13:48:46Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KN4MVH0J1EYT42AJ56PYVQ7B","body":"From 7:45pm to 10:45pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.","created_at":"2026-04-01T13:48:46Z","display_at":"2026-04-01T13:48:46Z","incident_id":"01KN4FTSRJGTNME7QKCSPRDA13","status":"resolved","updated_at":"2026-04-02T00:35:29Z"},{"id":"01KN4FTSRJ052A5FDZ20KBC5X2","body":"We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-04-01T12:20:59Z","display_at":"2026-04-01T12:20:59Z","incident_id":"01KN4FTSRJGTNME7QKCSPRDA13","status":"investigating","updated_at":"2026-04-01T12:20:59Z"}]},{"id":"01KM2TP04APPN006MYFG5GXQE2","name":"Degraded performance : QUICPay and iD payments ","status":"resolved","created_at":"2026-03-19T10:36:26Z","updated_at":"2026-03-19T10:58:35Z","resolved_at":"2026-03-19T10:53:22Z","impact":"minor","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KM2VN11ZD2CX2EWJQKJMDCSY","body":"Due to an issue at one of our third party partner, payments with QUICPay and iD could not be processed between 6:14 p.m. and 7:14 p.m. The issue has now been resolved by the partner, and payments are being processed as normal again. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.","created_at":"2026-03-19T10:53:22Z","display_at":"2026-03-19T10:53:22Z","incident_id":"01KM2TP04APPN006MYFG5GXQE2","status":"resolved","updated_at":"2026-03-19T10:53:22Z"},{"id":"01KM2TP04A6C7S2HH39WYX026S","body":"Due to the issue in our partner company, we are currently experiencing a disruption that is impacting QUICPay and iD payments since 6:14pm JST. We understand how important it is for your business for all of our services to be up and running, and our partner is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.","created_at":"2026-03-19T10:36:26Z","display_at":"2026-03-19T10:36:26Z","incident_id":"01KM2TP04APPN006MYFG5GXQE2","status":"investigating","updated_at":"2026-03-19T10:42:00Z"}]},{"id":"01KM32BT3T12HA1CJCMGK2488N","name":"PayPay payments acceptance issue","status":"resolved","created_at":"2026-03-19T12:50:40Z","updated_at":"2026-03-19T12:50:40Z","resolved_at":"2026-03-19T06:05:00Z","impact":"none","page_id":"01KA8HXZG84ZKV47J5B48Q10ZA","incident_updates":[{"id":"01KM32BT3THF448R2TGR7Z8QE5","body":"From 3:05pm to 3:20pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. Should you have any questions regarding your PayPay transaction history as a result of this incident, please contact Square Support at: [ https://squ.re/info](https://squ.re/info). We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.","created_at":"2026-03-19T12:50:40Z","display_at":"2026-03-19T06:05:00Z","incident_id":"01KM32BT3T12HA1CJCMGK2488N","status":"resolved","updated_at":"2026-03-19T12:56:42Z"}]}]}