Payments Disruption
Resolved·Degraded performance

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Mon, Oct 20, 2025, 10:05 AM
(1 day ago)
·
Affected components
Messaging Support
Payment Acceptance
Phone Support
Updates

Resolved

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Mon, Oct 20, 2025, 10:05 AM

Monitoring

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. Thank you for your patience with us as we worked to resolve this issue.

Mon, Oct 20, 2025, 09:54 AM(10 minutes earlier)

Investigating

We are currently experiencing a disruption that is impacting some Square services. Currently, phone and messaging support is unavailable. We're also experiencing issues with some SMS sends, and some Sellers may experience delays processing refunds.

Mon, Oct 20, 2025, 07:46 AM(2 hours earlier)