Square status - United States

Device Codes: Sellers Using Device Codes are Automatically Logged Out of the app.
Incident Report for Square US
Resolved
Thank you for your patience with us as we worked to resolve the earlier incident impacting device codes. All device codes are working normally.

If you were logged out of your app, use the same device code to sign back in to the corresponding tablet or mobile device. Your Device Code can be found on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

We recognize that any disruption to your business operations is less than ideal, and sincerely apologize for the trouble this incident may have caused. Thanks for sticking with us.
Posted 4 months ago. May 18, 2019 - 02:00 PDT
Monitoring
Our Engineering Team has implemented a fix, and we are monitoring the results. If you were logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

If you're using Square Point of Sale you can create a new Device Code by following the steps in this article: https://squareup.com/help/us/en/article/5586

For sellers using Square for Retail, please view the steps in this article: https://squareup.com/help/us/en/article/6349-set-up-your-point-of-sale-with-square-for-retail

For sellers using Square for Restaurants, please view the steps in this article:
https://squareup.com/help/us/en/article/6390
Posted 4 months ago. May 17, 2019 - 17:57 PDT
Identified
Our Engineering team has identified the issue and they're working hard to implement a fix. If you've been logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

If you're using Square Point of Sale you can create a new Device Code by following the steps in this article: https://squareup.com/help/us/en/article/5586

For sellers using Square for Retail, please view the steps in this article: https://squareup.com/help/us/en/article/6349-set-up-your-point-of-sale-with-square-for-retail

For sellers using Square for Restaurants, please view the steps in this article:
https://squareup.com/help/us/en/article/6390
Posted 4 months ago. May 17, 2019 - 17:46 PDT
Update
Our Engineering team is working hard to identify the root cause of this issue. If you've been logged out of your app, you can use the same Device Code to sign back in.

If you're using Square Point of Sale you can find your Device Code by following the steps in this article: https://squareup.com/help/us/en/article/5586

For sellers using Square for Retail, please view the steps in this article: https://squareup.com/help/us/en/article/6349-set-up-your-point-of-sale-with-square-for-retail
Posted 4 months ago. May 17, 2019 - 17:23 PDT
Investigating
We are investigating reports of sellers being logged out of the Point of Sale, Retail, and Restaurant apps. This issue impacts sellers using device codes to sign into their account. We will provide another update as soon as we have additional information.
Posted 4 months ago. May 17, 2019 - 16:56 PDT
This incident affected: Point of Sale, Square for Restaurants, and Square for Retail.