Square status - United States

Square Card: Balances Not Updating
Incident Report for Square US
Resolved
After monitoring the fix over the last few hours, our engineering team has confirmed that full functionality has been restored to Square Card and balances are available in real time. Any remaining discrepancies that appear will be reconciled tomorrow. We sincerely apologize for the trouble today, deeply appreciate your patience as we worked to find a resolution.
Posted 5 months ago. Apr 04, 2019 - 20:30 PDT
Monitoring
Our Engineering team has implemented a solution for the issue affecting Square Card balance. Sellers can now initiate a manual deposit and view their balance in real time.

We are monitoring the results and will provide an additional update once the issue is resolved.
Posted 5 months ago. Apr 04, 2019 - 18:54 PDT
Update
Our engineering team continues to make progress with resolving the issues impacting Square Card balance.

Unfortunately, some sellers still may experience a delay in Square Card balance availability. Please continue to note that the balance currently reflected in your app is the available spending balance. Any payment over that amount may result in a declined payment.

We're sorry for the trouble today and we will return with an update as soon as everything is up-to-speed.
Posted 5 months ago. Apr 04, 2019 - 16:10 PDT
Identified
We've identified the issue causing Square Card balance updates to be delayed. Some sellers should expect balances to be delayed in reflecting new payments taken until our Payments engineering team works to implement a solution.

Please note: the Square Card balance currently reflected in your app is the available spending balance. Any transaction over the reflected balance may result in a declined payment.

We'll post more updates and details as they come along. Thanks for being patient with us and we're doing all we can to get everything back up and running.
Posted 5 months ago. Apr 04, 2019 - 10:00 PDT
Update
Our engineering team is actively looking into the root cause of the issues affecting Square Card. While these payments aren't showing immediately, they are being captured successfully. We're keeping a close eye on the progress and we will be back with an update as soon as we have more information. Thank you for your patience!
Posted 5 months ago. Apr 04, 2019 - 07:59 PDT
Investigating
We're currently investigating reports where Square Card balances are not updating after a payment has been accepted. We'll be back with an update as soon as possible.
Posted 5 months ago. Apr 04, 2019 - 07:23 PDT
This incident affected: Payments.