We can now confirm that the disruption that caused notifications for past orders to be sent has been addressed. Your customers should no longer receive emails or text notifications for previous orders. We appreciate your patience while our team worked to provide a solution to this and we apologize for any inconvenience.
Resolved
We can now confirm that the disruption that caused notifications for past orders to be sent has been addressed. Your customers should no longer receive emails or text notifications for previous orders. We appreciate your patience while our team worked to provide a solution to this and we apologize for any inconvenience.
Monitoring
We've received reports of an issue affecting Square Online and third-party integration orders using webhooks, resulting in some customers receiving text and email notifications for past orders. Our Engineering team has identified the root cause and implemented a fix to prevent any further distribution of older notifications.
If your customers happen to receive an outdated notification, they may disregard it. No additional payment has been deducted from your account.
We are actively monitoring the situation and apologize for any inconvenience caused.
