Payments Disruption
Affected components
Payment Acceptance
Updates

Write-up published

Read it here

Resolved

After careful monitoring, we can confirm that the main service disruption is resolved. At this time, our team is continuing to update balances that were delayed during the disruption. We appreciate your patience with us today.

Wed, Feb 7, 2024, 12:08 AM
1h earlier...

Investigating

After careful monitoring, we can confirm that the main service disruption is resolved. At this time, our team is continuing to update balances that were delayed during the disruption. We appreciate your patience with us today.

Tue, Feb 6, 2024, 10:56 PM
3h earlier...

Investigating

We are continuing to monitor the recovery of our systems. Accepted payments will be processed normally, but there may be a delay in updates to your balance. We kindly ask you to remain logged into your account as we work toward a full resolution. Thank you for your patience.

Tue, Feb 6, 2024, 07:04 PM
59m earlier...

Investigating

Our systems are beginning to recover. Please continue to stay logged into your account and follow any instructions in your Point of Sale banner. We appreciate your time and will continue to post updates.

Tue, Feb 6, 2024, 06:04 PM
15m earlier...

Investigating

We have identified the issue and are working to release a fix as quickly as possible. Thank you for your continued patience and we will share more updates forthcoming.

Tue, Feb 6, 2024, 05:49 PM
31m earlier...

Investigating

We are working all hands on deck to fix the issue. Please continue to stay logged in as directed and refer to instructions on your Point of Sale banner. We will share more information as soon as it is available.

Tue, Feb 6, 2024, 05:17 PM
56m earlier...

Investigating

We are continuing to investigate this issue in order to ensure a return to normal operations. During this time, sellers may experience some delays across our products. Please use an alternative Two-Step Verification method to authenticate instead of SMS. If you are already logged in to your account, please do not log out.

Tue, Feb 6, 2024, 04:20 PM
42m earlier...

Investigating

We continue to investigate this issue and ensure return to normal operation. During this time sellers may experience latency across our products. Do not log out if you are logged in.

Tue, Feb 6, 2024, 03:38 PM
38m earlier...

Investigating

We are currently experiencing a disruption that is impacting multiple Square services, including Two-Step Verification when signing in to a Square account. Please use an alternative Two-Step Verification method to authenticate, instead of SMS. If you are already logged in to your account, please do not log out. We will continue to share updates here, as we receive them. We thank you for your patience.

Tue, Feb 6, 2024, 02:59 PM
1h earlier...

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Tue, Feb 6, 2024, 01:39 PM