Multiple Services Disruption
Resolved
Degraded performance
Lasted for 4h
Fri, Mar 8, 2024, 07:41 PM
•
2 months ago
•
Affected components
Dashboard
Point of Sale
Updates

Resolved

Our engineers have rolled out a fix for the disruption where payment information was experiencing delays when linked to customer profiles. Additionally, any newly created, updated, or deleted customer custom attribute data will now be displayed as expected. We appreciate your patience as our engineering team worked to resolve this matter. 

Fri, Mar 8, 2024, 07:41 PM
1h earlier...

Monitoring

Our engineers have addressed the disruption causing delays with payment information. Any newly created, updated, or deleted customer custom attribute data will now be displayed as intended and sellers should not notice any delays. We continue to monitor the progress of the transactions that have already been processed and are yet to be updated. Thank you for your patience.

Fri, Mar 8, 2024, 06:12 PM
1h earlier...

Investigating

Our engineers are continuing to work on a resolution for the disruption that is causing payment information to be delayed when linked to customer profiles. We can confirm that any newly created, updated or deleted customer custom attribute data will now be displayed as intended and sellers should not notice any delays. We’ll be back here as soon as we have another update, thank you bearing with us.

Fri, Mar 8, 2024, 04:57 PM
1h earlier...

Investigating

Our engineers have identified an issue whereby payments are delayed in being associated with customer profiles when viewing transaction information. Newly created, updated or deleted customer custom attribute data might not be displayed yet. Our engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Fri, Mar 8, 2024, 03:48 PM
36m earlier...

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Fri, Mar 8, 2024, 03:11 PM