Multiple Services Disruption
Resolved
Degraded performance
Lasted for 8h
Wed, Apr 24, 2024, 03:47 AM
•
3 weeks ago
•
Affected components
Dashboard
Square Online
Updates

Resolved

We can confirm that a fix for the earlier disruption impacting Square Online sites and Payment Links has been successful, and everything is now functioning as intended. For Sellers who tried to update Items or Payment Links during this disruption, you can retry these actions now to ensure these changes are reflected on your account. Over the next 24 hours, buyers may still experience a minor delay in receiving order notifications via email or SMS. We will continue to monitor these delays to ensure they don’t persist. We understand how important it is for your business to have all of our services operational and appreciate your patience as we worked to address this disruption.

Wed, Apr 24, 2024, 03:47 AM
3h earlier...

Monitoring

Our engineers have reported that the disruptions impacting Square Online and Payment Links have been addressed. We advise that Sellers retry Items or Payment Link actions that haven’t been completed. Due to the earlier disruption, some buyers may receive delayed order notifications via email or SMS over the next 24 hours. Thank you for your patience while we worked to address this.

Wed, Apr 24, 2024, 12:29 AM
57m earlier...

Investigating

Adding or creating items to Square Online and Payment Links can now be completed, but there may be a delay in processing them while we continue to monitor progress. We appreciate your understanding and patience today.

Tue, Apr 23, 2024, 11:31 PM
1h earlier...

Investigating

Our team has addressed the disruption affecting Square Online Payments and Payment Links. We are currently monitoring the progress after the fix was applied. At this time, while Dashboard is now accessible, adding or updating new products to Square Online continues to be degraded. However, Payment Acceptance is now processing successfully. We will continue providing updates here as they become available. Thank you for your patience.

Tue, Apr 23, 2024, 10:01 PM
33m earlier...

Investigating

We understand that the current disruption with Square Online and Payment Links may be causing some inconvenience. Our team is fully dedicated to resolving these issues as swiftly as possible. While our team continues the investigation, we can confirm that some Sellers might encounter difficulties with their Dashboard, such as errors when editing Payment Links or accessing the Online Dashboard page. We appreciate your patience and understanding.

Tue, Apr 23, 2024, 09:27 PM
1h earlier...

Investigating

While we continue to investigate a fix for the Square Online and Payment Links disruption, we have also confirmed that Sellers may see impact on their Dashboard.

For Sellers creating Payment Links, there may be errors editing links or changing/viewing settings. For Sellers using Square Online, you may see errors when selecting the Online dashboard page.

Tue, Apr 23, 2024, 08:10 PM
23m earlier...

Investigating

We are continuing to work on a fix for a disruption which is impacting Square Online sites and Payment Links. We understand how important it is never to miss a sale, we’ll be back with further updates as they come.

Tue, Apr 23, 2024, 07:46 PM

Investigating

We are continuing to work on a fix for a disruption which is impacting Square Online sites and Payment Links. We understand how important it is never to miss a sale, we’ll be back with further updates as they come.

Tue, Apr 23, 2024, 07:45 PM
24m earlier...

Investigating

We are currently experiencing a disruption that is impacting the Square Online dashboard and Payment Links. Our Engineering team is actively working on a fix, and we appreciate you for your patience with us as we work to resolve this issue.

Tue, Apr 23, 2024, 07:20 PM
16m earlier...

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Tue, Apr 23, 2024, 07:04 PM