This incident has now been resolved by our engineers. Menu Replication and Gift Card Balance synchronization is now functioning as expected for our Franchise Sellers. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us while we worked to resolve this issue.

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Our engineers are continuing to investigate the disruption which is impacting Menu Replication and Gift Card balance syncronisation for our Square for Franchises Sellers. Whilst we work towards a fix, we would kindly ask impacted Franchise Sellers to refrain from making any updates in their Franchise Suite Dashboard. We appreciate the patience of our Franchise Sellers, and we will continue to post updates here as soon as we have them.

Whilst investigating the disruption affecting our Square for Franchises multi-location sellers, our engineers have established Gift Card balance synchronization is also affected. At this time, sellers will not be able to utilize the Menu Replication feature and Gift Card balances will be incorrectly displayed across locations. We understand how important it is that all Square services are functioning as expected, and we appreciate the understanding of our Sellers while we work towards a resolution.

We are currently experiencing a disruption affecting our Square for Franchises multi-location sellers. Our engineers have stabilized synchronization issues that affect Gift Card redemption and Loyalty features. However, it is anticipated that Sellers utilizing menu replication will experience errors. Our team is actively working on a fix and we will continue to update our Sellers here, as soon as more information is available. We appreciate your patience as we work towards resolving this issue.