We have successfully deployed a server fix that resolves the issue preventing tip entry on split tender payments. All sellers can now enter paper tips on split tender transactions through both the bulk tip editor and individual transaction screens. Additionally, we have released an update in Android version 6.98 that will prevent this issue from occurring on future orders and improve the overall tip editing experience.
Resolved
We have successfully deployed a server fix that resolves the issue preventing tip entry on split tender payments. All sellers can now enter paper tips on split tender transactions through both the bulk tip editor and individual transaction screens. Additionally, we have released an update in Android version 6.98 that will prevent this issue from occurring on future orders and improve the overall tip editing experience.
Monitoring
We have released a fix for the earlier tipping disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Identified
We are currently experiencing a disruption that is preventing Square Sellers on Android Point of Sale version 6.97 or 6.98. from adding tips to split transactions. Sellers will be able to add tips to the fist tip of the split transaction, but the final transaction does not allow tipping. Thank you for your patience as we continue to investigate the issue and will update you one we know more.
