Square status - United States

Reader Connectivity Issues: iOS 15
Incident Report for Square US
Resolved
Our engineering team have implemented a fix for the earlier connectivity issue we saw between Square's Contactless + Chip Reader and Apple iOS 15. If you're still seeing reader connectivity issues please contact our support team for further assistance.

Thanks for your patience as we've worked to resolve this issue!
Posted Sep 20, 2021 - 23:55 PDT
Identified
Our team has identified a bluetooth connectivity issue between Square Contactless + Chip Readers and iOS 15. We recommend sellers refrain from updating to iOS 15 for the time being and turn off auto-updates for iOS.

For sellers who have already updated to iOS 15, we recommend using another mobile device to take payments with your card reader, if available. If another device is not available, payments can be taken by:

- Manually keying card information into the Point of Sale, Retail, Restaurants or Appointments apps
- Manually keying card information via Square's Virtual Terminal
- Square Online websites, checkout links, and QR codes

A factory reset of any devices upgraded to iOS 15 will also allow Square readers to be used on an older version of iOS. We recommend backing up your device prior to performing a factory reset.

We'll have more updates as they can become available, thanks for your patience here and apologies for any inconvenience in the meantime.
Posted Sep 20, 2021 - 20:41 PDT
This incident affected: Contactless & Chip Card Reader.