Square status - United States

Performance Issues: Unexpected Reboots on Square Terminal and Square Register
Incident Report for Square US
Resolved
We have initiated a software update that will resolve these issues throughout the coming week.

If you do not have automatic updates enabled, you can confirm you are running the latest available version of the app by following the directions outlined here: squ.re/updateyourapp

We appreciate your continued patience while we worked on this update.
Posted Oct 22, 2021 - 03:59 PDT
Monitoring
We are currently monitoring an update our Engineering Team is releasing to affected Sellers on a percentage rollout basis to address the Performance issues with Square Terminal and Square Register.

Keep an eye on your device for a new software update eligible for download this week in your Square Register or Terminal under Settings > Hardware > General > About Terminal/Register > Software Update.

Please Note: If you do not see a software update available just yet, this means your device is not included in the current roll-out audience but should be eligible by end of this weekend.

We thank you for your continued patience as we work to resolve this issue.
Posted Oct 18, 2021 - 10:19 PDT
Update
Our team has found a fix and is currently testing it to confirm that it addresses the current performance issues with the Square Register and the Square Terminal. We will continue to post updates as they become available.
Posted Oct 15, 2021 - 13:41 PDT
Update
Our engineers continue to work on a solution for a fix surrounding Square Register and Square Terminal issues. We will provide updates as they become available.
Posted Oct 14, 2021 - 09:17 PDT
Update
Our engineer team continues to work on a fix for the issues surrounding Square Register and Square Terminal. We will be back with updates as soon as they become available.
Posted Oct 12, 2021 - 09:11 PDT
Update
We are experiencing performance issues with the Square Terminal and the Square Register. Our engineers have detected an issue on versions 5.1 and above that is causing unexpected reboots and performance delays. At this time, there are no workarounds available.

Thank you for your continued patience while our engineering team continues to work towards a fix.
Posted Oct 08, 2021 - 16:33 PDT
Update
Our Engineering Teams are actively working on resolving the current issues. We'll report back once we've implemented a fix for this issue. We appreciate your continued patience.
Posted Oct 07, 2021 - 19:51 PDT
Identified
We’re experiencing performance issues with Square Terminal and Square Register. Our engineers have detected an issue on versions 4.36 and above that is causing unexpected reboots. At this time, there are no workarounds available.

Thank you for your patience while our engineering team continues to work towards a fix.
Posted Oct 07, 2021 - 15:54 PDT
This incident affected: Square Terminal and Square Register.