Payments have been fully restored. Your patience was appreciated while our engineers worked on implementing a fix for the earlier disruption, and apologies for any inconvenience experienced as a result.
Customers may see pending charges on their bank statements for declined transactions that occurred during this disruption. Please note that these payments will bounce back to your customers within a few business days and can be viewed via your transaction status report at https://squareup.com/dashboard/sales/reports/transaction-status
Posted May 04, 2022 - 12:36 PDT
Card payment activity has returned to normal and we're no longer seeing an elevated level of declines. We appreciate your patience as we've worked on resolving this disruption. We'll continue monitoring the situation.
Posted May 04, 2022 - 11:51 PDT
We are receiving reports of higher declines in Visa and MasterCard payments. While our team investigates, we have seen success when retrying payments.
We’ll be back to update as soon as we can once we receive more information.