Thank you for your patience and understanding today while we experienced higher than normal call volumes.
The issues we experienced today with our internal tools have been fully resolved.
Posted Nov 17, 2020 - 07:44 PST
We're experiencing higher than expected wait times today due to an outage with our internal tools. Our engineering team is currently working on a fix for our tools that allow us to pull up accounts. Right now we will only be able to assist generally and not be able to see into account specifics.
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.
Thank you for your patience and understanding as we work on a fix.