Square status - United States
Degraded Performance: Tip Acceptance
Incident
Report for Square US
Resolved
All issues surrounding Tip Acceptance have returned to normal and are now fully operational. Affected Sellers will now be able to settle and complete payments that needed tips recorded on a paper receipt.
We appreciate your patience while our team rolled out a fix.
We appreciate your patience while our team rolled out a fix.
Monitoring
Our team has worked on a fix to address issues affecting Tip Acceptance reported earlier today.
We are monitoring the service and will continue to update here as it progresses.
We are monitoring the service and will continue to update here as it progresses.
Update
Our team has confirmed reports of instances where Sellers are unable to settle tips that originated from Paper Receipts that originated on our iOS Square Point of Sale application. We will continue working on providing a solution and will update here once we have more information to share.
Identified
Our team has confirmed reports of instances where Sellers are unable to settle tips that originated from Paper Receipts on our iOS applications. We will continue working on providing a solution and will update here once we have more information to share.
Thank you for your patience.
Thank you for your patience.
Investigating
We have received reports and can confirm that some Sellers are receiving errors when attempting to settle or add tips to payments on Square Point of Sale and Square for Restaurants.
Our engineering team is aware of this issue and is working on a resolution.
Our engineering team is aware of this issue and is working on a resolution.
This incident affected: Point of Sale.