Between October 17-19, a technical issue with our banking partner resulted in some Visa card transactions (processed between October 7 - October 19) not being properly deducted from buyers' account balances or refunded to buyers' account balances, even though payments and refunds were successfully processed by sellers. While sellers have correctly received, or refunded, all funds and their accounts are accurate, some buyers may notice their account balances have not yet reflected these completed transactions. We are working with our banking partner to correct these account balance discrepancies and expect transactions to post on buyers’ accounts over the next couple of days.

The third-party vendor disruption affecting Messaging and Phone Support has been resolved. All support channels are now operating normally. Thank you for your patience.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

The disruption affecting our email support has been resolved. All support channels are functioning as normal. Thank you for your patience as we worked to resolve this.

We have released a fix for the earlier disruption impacting Capital One Mastercards. We understand how important it is for all of our services to be running smoothly for your business. Thank you for your patience as worked to get this issue resolved.

Our team has resolved the issue affecting Square Register and Terminal devices failing to update. Thank you for your patience while we worked to fix this.

We recently experienced a disruption that impacted availability of new payments in Square Balances for Sellers with a custom deposit schedule. This issue has now been resolved. Thank you for your patience with us as we worked to resolve this issue.